Customer Ratings & Reviews

Hi sdhorton63,

Thank you for purchasing the Samsung HW-B650 Soundbar with a dedicated center channel for crystal clear dialogue and a wireless subwoofer for rich bass.

Thanks to Adaptive Sound Lite, you can enjoy optimized audio with enhanced voice clarity on all your favorite video content.

With Bluetooth Multi Connection, you can connect two smart devices simultaneously and share the soundbar with ease. No more jumping back and forth, just deciding what’s next.

When you turn on Game Mode, you can plug in your console and get the amazing sound effects you expect, right away. The auto settings optimize your sound to the game you’re playing while cross-talk cancellation technology removes distracting sounds.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Gigi,

Thank you for purchasing the Samsung HW-B650 Soundbar with a dedicated center channel for crystal clear dialogue and wireless subwoofer for rich bass.

Thanks to Adaptive Sound Lite, you can enjoy optimized audio with enhanced voice clarity on all your favorite video content.

With Bluetooth Multi Connection, you can connect two smart devices simultaneously and share the soundbar with ease. No more jumping back and forth, just deciding what’s next.

Take advantage of the various sound modes available. Voice Enhance Mode optimizes the equalizer to maximize voice clarity. Night mode will lower the bass to prevent disturbing others while they sleep.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello DiegoPP,

Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that you are not fully satisfied with your purchase.

I apologize if there has been any confusion on SmartThings compatibility. The HW-B650 Soundbar is not Wi-Fi compatible, which is required to run SmartThings.

There are a few steps you can take to troubleshoot your Soundbar.

Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.

Then update the firmware of your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.

Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

If you are still experiencing connection issues, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

Lastly do a hard reset. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello Mousealicious,

Thank you for purchasing the new HW-B650 Soundbar, we appreciate you sharing your experience with us.

To get even more bass out of the sound bar either use the WOOFER button on the remote, pushing UP/DOWN allows you to change the levels from -6 to +6. If you press the TONE CONTROL button, you can adjust the treble or bass levels from -6 to +6 as well.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions