Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Louder on its own
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the volume keeps getting louder and louder all on its own. It sounded good till this happened. It has happened every time I have used it, so unfortunately since we cannot fix the issue it will have to be returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ComputerDr,
We appreciate you taking a few moments to review the HW-B650 Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it - goes with our samsung tv. Sales rep did not try to push up something more expensive like Bose....appreciated that.
I would recommend this to a friendGreat Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it in my bedroom and the sound quality is great. I paired it with a Samsung TV and it’s very Easy to set up.
I would recommend this to a friendExcellent Black Friday purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Friday purchase to replace our older sound bar. Easy set up, bluetooth access straightforward. Great sound!
I would recommend this to a friendEasy breasy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. Easy to connect and he loved it.
I would recommend this to a friendReplacement for a old surround sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good easy to hook up. But when buy it online it fails to mention that you have to buy one additional one piece for it to work. At that point I was at a 50/50 point of returning it or buying the additional piece. I went ahead and bought the additional piece and I happy that I did. The sound is awesome much better than the old one this replaced. I just think the description of the product and what else you need to hook it up should be more clear.
I would recommend this to a friendBrand response from Samsung
Posted .Hello LHub,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to hear if there was any missing pieces from the box.
The HW-B650 Soundbar comes with everything needed to plug and play, remote with batteries, power cord for the subwoofer and soundbar. The kit also comes with an Optical Cable that you can use to connect with TVs.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Samsung Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love My New Samsung soundbar I would recommend it to everyone.
I would recommend this to a friendNot that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I conected yhe sound bar to mySamsung tv its very delayed, and sometimes the volume doesn’t work . You would think pairing to another Samsung product it would work better and the sound isn’t that great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Benster,
Thank you for sharing your review with us regarding the HW-B650 Soundbar. Your experiences are very important to us and will be shared with our product team.
To synchronize your soundbar audio and TV, press the SOUND CONTROL button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)
Additionally, 2020, 2021, and 2022 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through.
We do recommend using a HDMI cable as this offers the best audio and user experience available to you with this soundbar.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung doesn't sit this model when syncing remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got the soundbar set up, the audio fidelity was very good. Better than my old one. However, set up was sub standard. I have Samsung TV. It does not list this soundbar model so I was unable to get it linked with my Universal remote. The Universal remote does turn the unit on and off but doesn't control the volume. I don't understand why Samsung doesn't support it's own systems!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FrankinSac,
Thank you for taking a moment to review the Samsung B650 Soundbar.
If your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it they did a great job the Greek squad always when we have the Greek guys working on my stuff from a old disabled veteran nam era Sam and Holly we awesome
I would recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old model due to which significant connectivity issues. Would not buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pat66,
Thank you for sharing your review of the B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume doesn’t get too loud, each click up, barely moves the decibels. Bass is good, but the highs aren’t loud enough. Good for a bedroom, not a living room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnP,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that the Soundbar has not met your expectations.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Geek Squad did great job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had already sent a review on this. The bar works fine, no problems. The guys who installed it did an excellent jog, including cleaning up the mess the original tech made of the installation in 2017.
I would recommend this to a friendGlad we went to Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was really, really exceptional in helping us pick the perfect soundbar for our needs!
I would recommend this to a friendSamsung 3.1 ch soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bar. You fill immerse in the background sounds. Quality is superb. Easy to navigate from control
I would recommend this to a friendIts decent but have heard better :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good, but have heard better. Also has so many modes which idk if its a good or bad thing but i havent found the right mode for it to sound like the other one i have.
I would recommend this to a friendGreat surroundsound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great I love it have been looking for a good one and I finally found it
I would recommend this to a friendSound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time trying to change the volume up or down. I don’t think the instructions are clear enough for people my age. (84) we have not grown up with the new technology. I would not recommend this for anyone my age.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesL,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. Pressing it a second time will unmute.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great Sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so impressed with my new soundbar purchase from Bestbuy and I will be making more purchases in the near future
I would recommend this to a friendSpecial
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice system geek squad did a super awesome setup the system
I would recommend this to a friend