Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Improved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A replacement for an older 2.1 sound bar. 3.1 was a nice upgrade that made dialog much easier to hear. Subwoofer was better as well.
I would recommend this to a friendDecent sound system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is alright got this when it was on sale for 150 can’t go wrong with it at that price
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but didn’t give me quite the clarity I was looking for.
I would recommend this to a friendgreatest joy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and smooth ! I’d definitely recommend this product
I would recommend this to a friendPerfect sound bar for our living room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally had purchased the B450. That unit did not have an Earc connection. I upgraded to the B650 for a nominal cost and it was worth every penny.
I would recommend this to a friendSamsung sound bar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok . Good sound but doesn’t auto adjust like some of the higher end models. This means commercials are usually significantly louder than the tv show
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dpschnei,
Thank you for taking a moment to review Samsung’s HW-B650 soundbar.
You may want to try Adaptive Sound Lite, which allows you to enjoy optimized sound for your favorite video content, including sports, games, movies and more - with technology that enhances whatever you are watching.
You may want to try checking the sound format on your TV to ensure you are getting the best experience for a surround sound setup.
If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
On a Samsung TV this setting can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
Additionally, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV or soundbar. Also, check the cable connection between an external device and the TV or soundbar and then try cable connection again.
I hope this improves your sound experience. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Amazing Deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing deal. I purchased this for my girlfriend for chirstmas and she loves it! I wish I had purchased two while is was priced so well!
I would recommend this to a friendSamsng Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love out sound bar. We just got $80.00 back because the price dropped so that makes it even sweeter. Thanks Mike at Best Buy in Wyomissing
I would recommend this to a friendAlinaG
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELENT !!!! BEST BUY RECOMENDATIONS . Happy with my orders.
I would recommend this to a friendBest People work there.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great people to work on my projects with. Great prices on everything.
I would recommend this to a friendOwner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product sometimes it switches Bluetooth on me
I would recommend this to a friendBrand response from Samsung
Posted .Hi Hopkins,
Thank you for purchasing the Samsung HW-B650 Soundbar with a dedicated center channel for crystal clear dialogue and wireless subwoofer for rich bass.
The built-in center speaker is dedicated to delivering enhanced dialogue, so you won't miss a word, no matter how faint the conversation or how intense the background music or action is.
Experience the intensity of action movies or the excitement of sports with the rich, powerful bass coming from the included subwoofer.
Thanks to Adaptive Sound Lite, you can enjoy optimized audio with enhanced voice clarity on all your favorite video content.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Online purchases
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely easy to purchase and receive your item !
I would recommend this to a friendHorrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item as soon as it arrived. I ordered a matching TV on 2 different occasions from the store to be delivered. This first time, the order was automatically canceled with no explanation 30 minutes after the delivery window had passed. The second time i ordered the TV i scheduled it to be installed by the Geek Squad and less than 12 hours before delivery they told me they were unable to deliver and install my TV. The customer service for Best Buy is complete trash and i will most likely never purchase anything from this company again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeoffM,
Please know you are leaving a review and a 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Worked and sounded well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked and sounded well for about 1 year then started having some connection issues...chose another option this time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Fred,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Amazing Christmas Gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Brought 3 for my family as Christmas gifts
I would recommend this to a friendSamsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get someone to ask questions about the product but once we did it was pretty easy to make a decision. The product directions should have noted that I needed an additional cord but I just happen to have one so it was fine
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a upgrade from my older one and I am happy I made the choice, great and easy set up and the sound is amazing.
I would recommend this to a friendNot even close to my 7 years old HW-J355!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was reading and reading reviews on this soundbar,I wanted to upgrade from a 7 almost 8 years old Samsung HW-J355 I have and I was so excited about buying this one but not even close sound to my old soundbar at all,it sounded like “the little sister” and have to returned it the next day…so so disappointed on this purchased,I bet there are cheaper soundbars out there but this one was a NO No ,,,and I love Samsung products but I have to be honest on this one..!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ip123,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Mr. King
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with the product and the customer service team.
I would recommend this to a friendNot what i was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar thinking it would be pretty good. I tried it for a couple days. I messed with all the settings and i just couldn't get to liking it. The soundbar itself is good. The subwoofer is terrible. I can barely hear any bass at all times, I turned the sub settings all the way up and didn't change a thing. Also the remote is very cheap feeling and feels like its going to break changing the volume. It doesn't at all sound like something producing 430w. total power. I returned this and went with a different brand for the same price and its so much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
