Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Entertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was wonderful , fast and precise. Product is just what we were looking for. Thank you
I would recommend this to a friendVery happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving our new soundbar. We had the best salesman (Blake Alumbaugh) that was so helpful
I would recommend this to a friendSamsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of this item. Great sound. Great vocals and the sub isnt overbearing
I would recommend this to a friendGreat addition to my tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than assumed sound and bass- great item for the price you will not be unhappy
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get it hooked up. Fortunately I have geek squad so they came and helped me. I wish I would have just gotten the sound bar as I do t really hear any sound out of the wolfer
I would recommend this to a frienda good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar works pretty good. The sound does cut off once in a while, but it may be my tv that's the problem? The directions for us with this are not as clear and complete as I would like it.
I would recommend this to a friendBest buy review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very customer service and and very respectful
I would recommend this to a friendDid i get a lemon?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for two years, and for 2 years this TV has had trouble connecting to my home internet *and* finding its own Bluetooth soundbar. The picture is also very dark; it's almost impossible to watch some shows.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulaD,
I’m sorry to hear that you’re dissatisfied with the performance of your Samsung HW-B650 Soundbar.
There are a few things you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) Electronic devices may cause radio interference. Devices that generate electromagnetic waves should be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
3) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-B650 on the Samsung website.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One I received one that worked it is wonderful. The first one that geek square installed didn't work. They made it right for me..
I would recommend this to a friendSoundbar with Wireless Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound options and wireless subwoofer. Remote access is very convenient!
I would recommend this to a friendGreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Sound is awesome and deep distortion less bass and sound.
I would recommend this to a friendConsistent quality of Best Buy products !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have several Best Buy purchased Samsung electronics I expected quality products and service. And, once again, that’s what I got with my new Samsung sound bar!
I would recommend this to a friendVery good combo for a good price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up looks nice and sounds great perfect if you can grab it on sale
I would recommend this to a friendOK but not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound bar is OK, woofer is terrible.....it doesn't allow you to adjust beyond a certain level and we can barely hear anything from this woofer for background/base sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LakeGirl,
I’m sorry to hear that you’re dissatisfied with the subwoofer's performance of your HW-B650 Soundbar.
By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.
There are three adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
3) Press the SOUND MODE button on your remote, and then select BASS BOOST mode. This will provide you with a larger emphasis on bass sound.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
I love Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store, great purchase , the sales people are very helpful, and knowledgeable.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish sound bar came without the Dolby box - not needed for my room.
I would recommend this to a friendSOUNDBAR design great, still background noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung soundbar appearance/woofer sleek and attractive; unfortunately, did not meet our expectation of voice/background separation as described by the sales rep, and we returned the unit. Installation technician explained limitations of unit, agreed to return. Would not recommend if sound separation needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JBTN,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
With the HW-B650 you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, I recommend it, affordable price, easy online transaction
I would recommend this to a friendEntry level 3.1 sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for $190 open box. It sounds fine enough to my untrained ears, and it is 3.1 channel. Don’t think you would need anything more for a small to medium sized room.
I would recommend this to a friendSamsung sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bar was easy to set-up. But having trouble to get the bass set where it's not has loud has the treble. Wife doesn't like a lot of bass. Other then that the bar is okay for how I want it to sound.
I would recommend this to a friend