Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality. however, at times sound disappears and reappears. it’s annoying
I would recommend this to a friendBrand response from Samsung
Posted .VincentM,
I'm sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help. For more assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will work but I thought it would be louder. It’s volume isn’t much better than the 65” tv speakers.
No, I would not recommend this to a friendExpected a bit better sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar delivers with higher volumes but at lower volumes not much different from TV sound without sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EricV,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that you aren't fully satisfied with your purchase.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to install.....sets up easy and works great
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar and best buy service the best. Fast shipping to the door!
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Techs at Best Buy weren't wrong. Should always buy a soundbar for enhanced tv viewing experience.
I would recommend this to a friendsamsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had some problems getting the TV and soundbar to stay sync to each other. Working well right now.
I would recommend this to a friendE. T.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product and I would recommend it to anyone.
I would recommend this to a friendGood soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds a little muffled, but still a nice soundbar for the money
I would recommend this to a friendGreat Soundbar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and sounds great! What more could you ask for?
I would recommend this to a friendDisappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar due to it being on sale and was genuinely excited. When I hooked it up the first night, the optical line kept cutting in and out. I switched to hdmi-arc which worked great for 3 months, until it didn’t work. The only mode that works on this soundbar is Bluetooth. I really wanted hdmi-arc for the higher quality sound. I called Samsung and spent 40 minutes on the phone trying to fix it he issue, only to now having to ship it directly back. I’d stay away from this one. With the money you would use to buy a warranty you can get a better soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Drew,
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Poor sound, overpriced!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound... shrill from soundbar and undefined boomy sub.... Yes i used earc on my Sammy 65" tv, yes i know how to place the sub.... Simply junky sound.... My 4 year old little $119 Visio blows this away! The mute on the tv remote, a Sammy like the bar, would not mute! I have full SVS systems, calibrated, so set up not a issue for me. Returned this junk ! Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GysbretD,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
I had high hopes with all the good reviews.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good when the source supports Dolby, but the Dolby setting sounds like garbage when the source doesn't support Dolby audio, obviously. The problem is that every other audio setting it gives like a vibrating feedback at the end of every single spoken sentence. The problem only exists when people speak, but it drives me insane. Most of the time I just turn the TV speaker back on if what I'm watching isn't in Dolby.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyB,
Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical and will be shared with our internal teams.
Make sure that your Soundbar is using the latest software available. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Also, try using a new HDMI cable and if you are still experiencing issues with your Soundbar. Please contact Samsung Customer Support, know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sounds amazing for the price and it beats like crazy
I would recommend this to a friendFR Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek - good sound in open area. Easy set up with blue tooth
I would recommend this to a friendGood sound with matching TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as long as you have the matching TV. Kept disconnecting when I connected it to a Sony TV
I would recommend this to a friendBrand response from Samsung
Posted .Hello AngelD,
Thank you for purchasing the HW-B650 Soundbar. There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
It’s all right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Not the best but very good. Def not worth $200 though
I would recommend this to a friendBrand response from Samsung
Posted .Hi MichaelW,
Thank you for taking the time to review the HW-B650 soundbar.
Here are some tips to optimize the audio performance of the HW-B650 to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, did you know can also add the SWA-9200S Rear Speaker Kit to create a multi-channel system for a true surround sound experience. Check it out at Best Buy: https://www.bestbuy.com/site/samsung-swa-9200s-za-2-0ch-wireless-rear-speaker-kits-black/6510790.p?skuId=6510790
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the speakers in the TV. Not as good as I thought it would be.
I would recommend this to a friendGreat when it works
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding bar and sub however the sub randomly cuts out about every 3-5 minutes and turns back on after about a s come or two. Extremely annoying. Otherwise great set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidG,
Thank you for taking a few moments to review the HW-B650 Soundbar.
Here are a few tips to try and troubleshoot your issue.
Try manually connecting your sub to your soundbar by pressing and holding ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than expected, but beware the sub has some crazy bass.
I would recommend this to a friend