Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my Samsung sound bar that i purchased fun Best Buy.
I would recommend this to a friendI would buy it again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected easily and sounds very good. Mount was easy to install.
I would recommend this to a friendAwsome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never owned one and for now on I’ll always own one Samsung that is thank you best-buy
I would recommend this to a friendGreat speaker/sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great, really. My only issue is that it's not easy to get it to access Roku.
I would recommend this to a friendImproved sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine and was an easy installation. The Geeks did it
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Person in the store to the instillation. All were great people. thanks
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to install.....sets up easy and works great
I would recommend this to a friendI came up on this one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box however the speakers were untouched. Still wrapped up. Great deal!
I would recommend this to a friendSOUNDBAR design great, still background noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung soundbar appearance/woofer sleek and attractive; unfortunately, did not meet our expectation of voice/background separation as described by the sales rep, and we returned the unit. Installation technician explained limitations of unit, agreed to return. Would not recommend if sound separation needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JBTN,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
With the HW-B650 you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
I Like It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a couple months and it works as advertised. I wish more things did.
I would recommend this to a friendGreat Soundbar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and sounds great! What more could you ask for?
I would recommend this to a friendRon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well that's good as I expect for the price but it was a unexpected price
I would recommend this to a friendSamsung -HW-B650 Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second sound bar I've purchased it match on my TV.
I would recommend this to a friendExpected a bit better sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar delivers with higher volumes but at lower volumes not much different from TV sound without sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EricV,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that you aren't fully satisfied with your purchase.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and good customer service I would come back to best buy
I would recommend this to a friendMy review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an ok soundbar for the price. My advice would spend a little more money and get the next model up
No, I would not recommend this to a friendSound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this soundbar. It pairs well with my Samsung tv. Get you one!!!!
I would recommend this to a friendDisappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar due to it being on sale and was genuinely excited. When I hooked it up the first night, the optical line kept cutting in and out. I switched to hdmi-arc which worked great for 3 months, until it didn’t work. The only mode that works on this soundbar is Bluetooth. I really wanted hdmi-arc for the higher quality sound. I called Samsung and spent 40 minutes on the phone trying to fix it he issue, only to now having to ship it directly back. I’d stay away from this one. With the money you would use to buy a warranty you can get a better soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Drew,
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sounds amazing for the price and it beats like crazy
I would recommend this to a friendI had high hopes with all the good reviews.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good when the source supports Dolby, but the Dolby setting sounds like garbage when the source doesn't support Dolby audio, obviously. The problem is that every other audio setting it gives like a vibrating feedback at the end of every single spoken sentence. The problem only exists when people speak, but it drives me insane. Most of the time I just turn the TV speaker back on if what I'm watching isn't in Dolby.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyB,
Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical and will be shared with our internal teams.
Make sure that your Soundbar is using the latest software available. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Also, try using a new HDMI cable and if you are still experiencing issues with your Soundbar. Please contact Samsung Customer Support, know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
