Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Subwoofer not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar has a nice sound to it. I dislike the fact that it depends on the subwoofer to have that actual kick to it. Subwoofer wave continues to disconnect has flashing lights that indicate malfunction and i just purchased this not even a month in. Disappointed because i enjoy watching movies and with good sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello OscarC,
Thank you for sharing your thoughts and experiences with the HW-B650 Soundbar. I am sorry to see that the soundbar did not live up to your expectations!
The flashing light on the subwoofer means that it has started the pairing process and is has not completed pairing to the soundbar. To pair the subwoofer to the soundbar automatically follow these instructions below.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
2. Press and hold the Up button on the remote control for at least 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
3. Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
Also, make sure that you are running the latest software available to your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well. We are here and happy to help you!
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Excellent product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product; quick delivery; very satisfied.
I would recommend this to a friendNot bad. Not great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: has optical and HDMI/ARC , and Digital connection for sound output. Cons: when first connected the sound did not sync with tv / people talking dialogue. Fix was to download a firmware update from Samsung to a USB flash drive and jump thru an archaic update process. Another is the actual adjustment of sound. Most must be made via the remote and a display on the sound bar that looks like a traffic info display on the highway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for purchasing the new HW-B650 Soundbar and taking the time to share your experiences you've had so far with your unit.
I'm sorry to hear about the beginning set up issues that you've experienced, if you are using a Samsung TV from 2020, 2021 or 2022 you can use Audio Pass-Through to help with audio sync issues.
2020/2021/2022 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been an excellent purchase for me. Very good
I would recommend this to a friendDepends on if you like heavy base or not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand sound bars when I bought my new TV, they told me I needed one. But the woofer, I believe that’s what it’s called, thumps with heavy base. I wound up, unplugging it because it is too disturbing and I don’t know how to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LindaC,
Thank you for taking a moment to review the HW-B650 Soundbar.
You can optimize you Soundbars audio performance by pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Bass not good enough
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on sale. Vocals are nice and easy to connect but bass not as expected
I would recommend this to a friendBrand response from Samsung
Posted .Hello Vineet,
Thank you for sharing your thoughts regarding the bass levels of the HW-B650 Soundbar. Your feedback is very important to us and will be shared with our internal team.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, we do recommend you use a HDMI connection as that will offer the best audio and user experience available.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took some tinkering to set up. But we'll worth
I would recommend this to a friendREVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT JOB & GREAT PRODUCT ALWAYS THE BEST PEOPLE TO DEAL WITH
I would recommend this to a friendMediocre system but expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System isnt that old now and the wireless sub seems to randomly loose connection. Not sure why but if it keeps up i guess I'll have to figure out how to use the warranty purchassed and hope they can figure it out. There is also no wat to stop it from turning its self off after just a couple minutes if i pause a show for a call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maxx,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to hear that you are experiencing these issues with your new unit.
The Soundbar Auto Power Down using any inputs where it will power down after 20 minutes if no audio signal has been detected.
There are a few steps you can follow to troubleshoot your connect issues with your subwoofer. First would be to do a firmware update. Go to Samsung's website, hover your mouse over SUPPORT in the top right corner. Next click on MANUALS & SOFTWARE, from there type in your full model name of your soundbar. You will be able to follow the instructions provided to update your soundbar using a USB thumb drive.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
New Sound-bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this sound-bar for my tv, however I will probably invest in a better one sometime soon.
I would recommend this to a friendGreat buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must have item, great for entertaining friends and family.
I would recommend this to a friendBad sound bars buyers beware
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these sound bar at BestBuy both sound bar in less than a year sound started skipping took them back to BestBuy they sent them in to have them fixed got them back started all over again second or third time I sent them in they gave me new sound bars now they’re doing the same thing I called Samsung they want do anything about it don’t buy these waste of money.BestBuy was very helpful but Samsung was not one star is too much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Buyernothappy,
We appreciate your feedback regarding the issues you are experiencing with your HW-B650 Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
The Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound and easy to make the connection to my TV
I would recommend this to a friendDecent bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent soundbar. No real upgrade from a 7 year old sound bar of same specs. Only complaint is the sub woffer will disconnect randomly and then resume. Same thing happened with the 7 year old sound bar subwoofer. Just keep the sub woofer within 5 feet of soundbar for better connection
I would recommend this to a friendBrand response from Samsung
Posted .Hello WilliamA,
Thank you for purchasing the HW-B650 Samsung Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Descent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'VE never had a soundbar system. It did not disappoint.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee didn’t tell me I needed a HDMI cord (wasn't included)
I would recommend this to a friendSounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks to Our geek squad installer it works perfectly.
I would recommend this to a friendSound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and working good but heavy compared to other.
I would recommend this to a friendGreat Deal & Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during the pre-Black Friday sale. Nearly 50% off. Great deal!
I would recommend this to a friendSamsung - HW-B650/ZA 3.1ch soundbar with Dolby 5.1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really enjoy our new soundbar. Samsung are very good products
I would recommend this to a friend