Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
MWM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar with woofer definitely enhances the sound experience. Best Buy rep picked the right one for us.
I would recommend this to a friendNot good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Soundbar keeps switching to the TV speaker’s every few minutes. It is very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidW,
I am sorry to see that you are experiencing this issue with your new Soundbar. There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds, and then plug it back in.
Next, with the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that bad but it’s not the best either.overalls it’s good.
I would recommend this to a friendBrand response from Samsung
Posted .Hello NavalD,
Thank you for taking a moment to leave a review for the HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
weak sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this sound bar because the last one a had, same brand had an incredible sound, but this one doesn't sound too good, if you expect a movie theater sound get something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rogerfox,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Retired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. Very happy with my purchase. I love Best Buy! John is the Best Buy too.
I would recommend this to a friendPretty nice soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty decent soundbar. It isn't overpowered, and provides optimal sound for a bedroom. If you're looking for overwhelming bass, choose otherwise.
I would recommend this to a friendSamsung 3.1 issue with sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not up to mark. Samsung 2.1 have much sound quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NavaneethN,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I did like that it arrived earlier than expected, but not a very good delivery and it is very good.
I would recommend this to a friendWaking up the neighbors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went in to purchase this and after experiencing it purchased 2 of them sounds like a theater in my house
I would recommend this to a friendLove our sound bar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect and operates as described. We are enjoying it and are very pleased with our purchase. Al
I would recommend this to a friendMeh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first 9 months was great. Excellent bass and quality look. Then it started turning on in the middle of the night. Then 3 months ago, the bass would auto turn off for 5 minutes for no reason. Not worth the money in the long run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ErikaC,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
Please know, the soundbar features Auto Power On functions designed to power the soundbar on when detecting a signal via Bluetooth or optical from a connected device. The issues you are experiencing may be due to a different device.
To disable the Bluetooth Power On feature, first make sure the soundbar is powered on. Once powered, press, and hold the "Surround" button on the remote for 5 seconds to disable the setting.
Should this not resolve the issue, or if you have not paired the soundbar to a Bluetooth device before, you may first want to update to the latest firmware Version, often resolving any software issues you are experiencing. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
If the issue continues, you can try to reset the soundbar back to default settings. Initializing the soundbar will receive any audio settings you have adjusted. With the soundbar powered on, press, and hold the "AUX" button on the remote for 10 seconds to reset the soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price, really happy with the sound qaulity. Plug and play with simple controls.
I would recommend this to a friendSuper sound bar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, works great. Easy set up and the remote was easy to use once we understood the volume button.
I would recommend this to a friendGood starter system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good starter sound bar to have. The best part is you can add speakers to it after to create a 5.1
I would recommend this to a friendGreat product - Great price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super pleased with this soundbar!! It sounds great and doesn't break the bank. Easy to set up too!
I would recommend this to a friendSound System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system it really makes a big diference its like you are literally at the movie theater
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounds ever I love the way it sound Everyone who to my house fell in love with my sound bar
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't control the sound from channel to channel, I got aggravated. Upgraded to Q series and so far, I'm happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .lucky48,
We appreciate you sharing your experience with Samsung’s B650 and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Q-Series Soundbar, please know we are always here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up on sale for around $200 well worth it. The sound is exceptional for the price
I would recommend this to a friendHorrible delivery policies .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the product but bestbuy policies . I never got the soundbar due to wrong address. Sales rep put in my new address but bestbuy system didn't show it . Then I try calling bestbuy to correct the address discrepancies . 4 days in advance and 8 calls to customer service and bestbuy couldn't change the address . They have a delivery dept and a shipping dept . Tv was sent but the soundbar was lost in space ... bestbuy rather deliver to an address that No one will be present to accept the order . Only after which they can reship the order . By that time it was out of stock . Beware bestbuy policy is you have 15 days from delivery to reship or request refund or you get nothing . Yeah nothing they keep your money ! Incredible .
No, I would not recommend this to a friendBrand response from Samsung
Posted .StanleyW,
Please know you are leaving a review and 1-star rating for the HW-B650 Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions