Customer Ratings & Reviews

Lily,

I am sorry to hear that you are not completely satisfied with the overall volume of the soundbar. If you don't have a surround system, you will probably want to select PCM audio on your TV. You'll get much louder volume that way, and potentially better sound quality.

If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

Your soundbar and subwoofer should connect automatically when they are turned on, but you can also connect manually just as easily.

When both soundbar and subwoofer are plugged in, they should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK indicator on the subwoofer stops blinking and glows continuously. If the blue LED does not stop blinking, the process has failed.

For manual connection, after both soundbar and subwoofer are plugged in to a wall outlet, press and hold the ID SET button on the back of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.

Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete.

Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

I hope these tips helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello KristianP,

Thank you for purchasing the Samsung HW-B650 Soundbar. We appreciate you sharing your experience with us.

Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello BrianO,

We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.

Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello JudyL,

We appreciate your feedback regarding the issues you are experiencing with your HW-B650 Soundbar.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to assist you by contacting Samsung Customer Support. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Tech909,

Thank you for sharing your thoughts regarding the HW-B650 Soundbar.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi Brad,

Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.

Your soundbar and subwoofer should connect automatically when they are turned on, but you can also connect manually just as easily.

When both soundbar and subwoofer are plugged in, they should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK indicator on the subwoofer stops blinking and glows continuously. If the blue LED does not stop blinking, the process has failed.

For manual connection, after both soundbar and subwoofer are plugged in to a wall outlet, press and hold the ID SET button on the back of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.

Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete.

Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi BrianSmith,

We appreciate you taking a few moments to review the Samsung HW-B650 Soundbar.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello,

Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hello Slygirl,

Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is incredibly important to us and will be shared among our internal teams.

To help correct any audio delays, press the SOUND CONTROL button on the provided remote to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

If you are a Samsung TV from 2020, 2021, or 2022, they have a feature called Audio Pass-Through. You can use this feature to correct your audio-sync issue if you are connecting to a Samsung TV. On your TV go to Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Frankie,

Thank you for sharing your review of the HW-B650 Soundbar. Your experiences will be shared among our internal teams.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello GMCO,

We appreciate your feedback regarding the issues you are experiencing with your Samsung HW-B650 Soundbar.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Socrates7,

Thank you for sharing your thoughts regarding the volume controls of the HW-B650 Soundbar. I am sorry to see that your initial time with the Soundbar has not been ideal.

So we can offer step-by-step troubleshooting, please contact Samsung Customer Support, call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello w4fw,

Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that you are not fully satisfied with your purchase.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello Richard,

Thank you for purchasing the HW-B650 Soundbar and taking the time to share your thoughts with us.

I am sorry that you have experienced these issues with your soundbar, this is not the product experience that we want for you.

So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

We hope to hear from you and to make this right.
~Samsung Solutions

Hello Luke,

I am sorry that the HW-B650 fell short of your expectations, but know that we are here to help.

By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.
AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF

AUDIO SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the (Sound Control) button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)

NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.

VOICE ENHANCE ON/OFF
This mode is makes it easier to hear spoken dialog in movies and TV.

The NIGHT MODE, and VOICE ENHANCE audio function can be turned ON/OFF by
using the Up/Down buttons.

Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions