Customer Ratings & Reviews

Hello Will,

Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that you have experienced missing power cords from your open-boxed item.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hello TianL,

Thank you for sharing your review regarding the HW-B650 Soundbar. Your feedback is critical to our continuous pursuit of bringing you the best in audio products.

I am sorry to see that you have experienced these issues with your Soundbar.

Updating the latest software is the first step in troubleshooting your issue. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.

Download the update and install it via a USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

Next try a hard reset, with the Soundbar on press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.

Check the LED indicator light at the back of the Subwoofer, if it is a SOLID BLUE then it is connected. If you are still experiencing issues with the subwoofer at this time, if the color is RED or blinking BLUE, then contact Samsung Customer Support for additional troubleshooting or warranty assistance.

Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Pnee,

Thank you for sharing your thoughts regarding the HW-B650 Soundbar. Your feedback is very important and will be shared with our internal teams.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello AristidesS,

Thank you for sharing your review regarding the HW-B650 Soundbar. I am sorry that your out-of-box experience has not been ideal.

Please know that we are here and happy to offer step-by-step troubleshooting or warranty assistance as needed. Please contact Samsung Customer Support so that we can help, call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello BrandaC,

Thank you for sharing your review regarding the HW-B650 Soundbar. I am sorry that you have experienced this with your new unit.

So that we can best assist you with step-by-step troubleshooting or warranty assistance. Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello ElizabethL,

Thank you for sharing your experiences with the HW-B650 Soundbar. Please know that we are here to help with your soundbar.

Please be aware that the subwoofer will need to be paired with the soundbar itself. To manually pair your subwoofer to your soundbar follow these instructions.

1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
2. Press and hold the Up button on the remote control for at least 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
3. Check if the LINK LED is solid blue (connection complete).

If you need the full manual for anything else regarding settings or step by step instructions on how to pair the subwoofer including diagrams, please refer to Samsung's website.

If you are unable to locate the User Manual for your soundbar on Samsung’s website, please follow these steps:

1) Visit the product page of the HW-B650 Soundbar on Samsung’s website
2) Click “Support” below the soundbar name - this will take you to the bottom of the web page.
3) You will then see 2 options in grey boxes: User Manual and Warranty.
4) Click “Download” under User Manual & agree to the terms – the full User Manual will then begin downloading!

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello AntonyM,

Thank you for purchasing the Samsung HW-B650 Soundbar. We appreciate you sharing your experience with us.

Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello MichelleM,

Thank you for your review of this Samsung HW-B650 Soundbar System. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product team.

Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello,

Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hello JohnCastillo,

Thank you for your thoughts regarding the HW-B650 Soundbar. I am sorry that the soundbar has failed to meet your expectations.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then select the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

When you press the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.
AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF

To control the treble and bass levels, press the TONE CONTROL button, and you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Lastly, when you use the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello MaryC,

Thank you for sharing your thoughts regarding the HW-B650 Soundbar. Your experiences will be shared with our internal teams.

I am sorry that your initial setup has been less than ideal.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -12 or -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Bobm,

Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical to us and will be shared with our internal teams.

I’m sorry to hear that your initial out-of-box experience fell short of your expectations.

Depending on how you have your soundbar connected to your TV, we do recommend using HDMI as this will offer the best audio and user experience. Additionally, please update the firmware of your soundbar, as this will bring the latest improvements available to your unit.

You can download the software update directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions