Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Good buy but may have issues?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good. Set up is easy and straightforward. Issue is constant out of phase vocal syncing. TV had dialogue ongoing but ctsul vocals are a split second off synch. And this is when connected to a brand new Samsung TV using an optical connection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EBN1,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
Here are a few tips to help with the sync issues you are experiencing.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
Additionally, please make sure your soundbar is using the latest firmware Version. You can update the firmware Version of your soundbar by using a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.
If you continue to experience audio delay, and are connected wirelessly, please use the included HDMI cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is large, it does well on my music videos. Well worth it
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and all the different features. Glad i switched out from the 430
I would recommend this to a friendGood unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with Samsung TV Nice bass, the subwoofer is compact
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the money great sound great quality
I would recommend this to a friendSoundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for amplifying voices . Easy to setup utilizing the arc connection
I would recommend this to a friendSound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very satified , fast shipping. Great transaction
I would recommend this to a friendGREAT SOUND
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and once setup delivers incredible sound.
I would recommend this to a friendImproved sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy to install! Movies are much improved.
I would recommend this to a friendGreat Purchase! Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product for the price point. This was a "Open Box" purchase but the Item was as described. I was missing the original remote but the local Best Buy gave me a replacement for free. I am happy with my purchase.
I would recommend this to a friendSound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound bar for the price, really wakes up the sound when watching Tv
I would recommend this to a friendA title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Minimum of fifty characters needed to write this …
I would recommend this to a friendSound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech went to the nearest Best Buy and got me a soundbar which he hooked up. It works well
I would recommend this to a friendChannel soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job setting it up. Would recommend them to friends
I would recommend this to a friendSound Bar for our TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We never even thought about adding a sound bar to ourTV setup until our son suggested it to us and it has been amazing!
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get great customer service each time I purchase items and things.
I would recommend this to a friendSoundbar?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No review. Just wanted to know what the mount for this soundbar looks like.
I would recommend this to a friendExcellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is excellent zero complaints. Customer service was excellent as well
I would recommend this to a friendGreat soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this soundbar over 5+ years and its great never had issues
I would recommend this to a friendUnable to adjust picture to sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when watching tv, voice and picture are not in sync. Picture happens before sound happens. Ex: a gun shot or people talking is a split second late compared to the picture
I would recommend this to a friendBrand response from Samsung
Posted .Hello user455546,
Thank you for purchasing the HW-B650 Soundbar. I am sorry to hear that you have experienced sync issues with your TV.
To be able to sync the audio and video together, press the SOUND CONTROL button until you see SYNC. Use the UP/DOWN buttons on your soundbar remote to adjust between 0 to 300 milliseconds.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
