Customer Ratings & Reviews

Hello there,

Your soundbar features powerful bass with a 6.5” wireless subwoofer & Adaptive Sound which optimizes the sound based on the content.

You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing, SURROUND SOUND – BASS BOOST – GAME – ADAPTIVE – DTS VIRTUAL:X – STANDARD

You can also press the TONE CONTROL button to adjust TREBLE and BASS.

Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.

Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

~Samsung Solutions

Hello Joseph,

We appreciate you taking a few moments to review the Samsung HW-B650 Soundbar.

I am sorry to hear that the troubleshooting steps you have tried did not resolve the issue. In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.

You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.

Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hi Cody,

We’re glad to hear that the sound quality of Samsung’s HW-B650 Soundbar matched your expectations!

The built-in center speaker is dedicated to delivering enhanced dialogue, so you won't miss a word, no matter how faint the conversation or how intense the background music or action is.

Experience the intensity of action movies or the excitement of sports with the rich, powerful bass coming from the included subwoofer.

Thanks to Adaptive Sound Lite, you can enjoy optimized audio with enhanced voice clarity on all your favorite video content.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi LynnD,

Your HW-B650 Soundbar features a powerful bass with a 6.5” wireless subwoofer & Adaptive Sound which optimizes the sound based on the content.

By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.
AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF

AUDIO SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the (Sound Control) button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)

NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.

VOICE ENHANCE ON/OFF
This mode is makes it easier to hear spoken dialog in movies and TV.

The NIGHT MODE, and VOICE ENHANCE audio function can be turned ON/OFF by
using the Up/Down buttons.

Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello Knighter,

Thank you for sharing your experiences with the HW-B650 Soundbar.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello RickyC,

Thank you for taking some time to review the Samsung HW-B650 Soundbar.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Dpschnei,

Thank you for taking a moment to review Samsung’s HW-B650 soundbar.

You may want to try Adaptive Sound Lite, which allows you to enjoy optimized sound for your favorite video content, including sports, games, movies and more - with technology that enhances whatever you are watching.

You may want to try checking the sound format on your TV to ensure you are getting the best experience for a surround sound setup.

If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

On a Samsung TV this setting can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

Additionally, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV or soundbar. Also, check the cable connection between an external device and the TV or soundbar and then try cable connection again.

I hope this improves your sound experience. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi Hopkins,

Thank you for purchasing the Samsung HW-B650 Soundbar with a dedicated center channel for crystal clear dialogue and wireless subwoofer for rich bass.

The built-in center speaker is dedicated to delivering enhanced dialogue, so you won't miss a word, no matter how faint the conversation or how intense the background music or action is.

Experience the intensity of action movies or the excitement of sports with the rich, powerful bass coming from the included subwoofer.

Thanks to Adaptive Sound Lite, you can enjoy optimized audio with enhanced voice clarity on all your favorite video content.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions