Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice subwoofer but i feel like the price is too much for this quality, but overall good speakers.
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever best service i like how they have best product thank u
I would recommend this to a friendGreat when it works
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding bar and sub however the sub randomly cuts out about every 3-5 minutes and turns back on after about a s come or two. Extremely annoying. Otherwise great set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidG,
Thank you for taking a few moments to review the HW-B650 Soundbar.
Here are a few tips to try and troubleshoot your issue.
Try manually connecting your sub to your soundbar by pressing and holding ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave to my son in law as a Christmas gift and he loved it
I would recommend this to a friendGreat price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point this sound bar works great and installation was easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello RickP,
Thank you for purchasing the Samsung HW-B650 and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Poor sound, overpriced!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound... shrill from soundbar and undefined boomy sub.... Yes i used earc on my Sammy 65" tv, yes i know how to place the sub.... Simply junky sound.... My 4 year old little $119 Visio blows this away! The mute on the tv remote, a Sammy like the bar, would not mute! I have full SVS systems, calibrated, so set up not a issue for me. Returned this junk ! Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GysbretD,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son and he don’t k on how he lived without it lol. He loves it ! Thank you
I would recommend this to a friendHappy Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I buy something at best, I am always pleased and there’s never a problem
I would recommend this to a friendGood entry system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but need to turn it up too high for any real bass to be heard.
I would recommend this to a friendSoundbar was easy to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the TV sound. I still haven't been able to pump up the subwoofer. It may be a lack of knowledge on my part.
I would recommend this to a friendBrand response from Samsung
Posted .Hello There,
Thank you for taking the time to share your experiences about the new HW-B650 Soundbar and leaving a review. Your input in invaluable to helping us deliver the best in product and customer experiences.
There are a few ways you can adjust your subwoofer that will help increase the bass levels and in turn, your enjoyment.
By pressing the TONE CONTROL button you can adjust either the Treble or Bass levels between -6 to +6 using the UP/DOWN buttons on the remote.
If you push the WOOFER button UP or DOWN you can also adjust the bass levels from -6 to +6, if you press the button in it will reset the bass levels to 0.
If you are wanting to really fine tune the equalizer, then press and hold the SOUND CONTROL button (which looks like a gear) for about 5 seconds. This will allow you to adjust each frequency band to your liking.
Hopefully these tips will help you enjoy the HW-B650 Soundbar even more.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dint like the sound and bought a vizio better and good i did.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Cob4,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
I like it loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a nice addition to my tv sound, I only wish that the subwoofer had a little more punch.
I would recommend this to a friendSoundbar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung electronics are so well made and have never disappointed me
I would recommend this to a friendso so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its OK not the greatest and not the worst. Very little difference between sound. Was hoping for a more detailed sound system.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent so happy because my family blessing happy
I would recommend this to a friendGreat soundbar
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this soundbar setup. Soundbar is great, subwoofer is okay
I would recommend this to a friendRec room audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is an intermittent cutout of audio regardless of streaming source. Other than this issue it is a good entry level system.
I would recommend this to a friendsamsung hw-b650/za 3.1 soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is decent but do NOT expect 1500 dollars quality bars, go try them at a local store to see by yourself, they are perfect for 90 percent of people who want a nice sound instead the regular tv speakers, the only thing i hate about then is that they disconnect after 5 minutes or so when no sound is detected and is a pain when i pause a movie or utube video for a awhile
I would recommend this to a friendSamsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow to mute. sound is ok. sub woofer is good. i am not that overally impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Itmanager,
Thank you for purchasing the HW-B650 Soundbar. We appreciate your review, and it will be shared with our internal teams.
First update your Soundbar, you can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good sound bar for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up but only going to knock off a star for volume. Ive hooked up the sound bar according to the manual but when watching the sound volume of the TV is set for 20 and can barely hear. Watching movies, the volume has to be set to about 80 to be fully immersed into the experience.
I would recommend this to a friend
