Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it open box but so happy its working great!
I would recommend this to a friendDefinitely buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but sometimes i feel like the surrounding setting doesnt do anything.
I would recommend this to a friendToo much bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a ok set of speakers, the bass is definitely overpowered
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ZEeh,
Thank you for sharing your review of the HW-B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Yes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes this is very usfule it has been life changing and yeah cool
I would recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received it yet. I ordered it 12/1 and it’s been delayed for almost 3 weeks now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BenW,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your HW-B650 once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee didn’t tell me I needed a HDMI cord (wasn't included)
I would recommend this to a friendDescent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'VE never had a soundbar system. It did not disappoint.
I would recommend this to a friendFirst and Last Samsung Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar stopped working a week or so ago and I couldn't be more disappointed. The initial Bluetooth set up was easy and the sound is great. Overall I thought it was a great complement to my new LG TV. But suddenly - the bluetooth stopped connecting and using the HDMI cord isn't working either. My life is crazy busy - so to have to spend hours trying to resolve this is a huge issue for me. I'm too tired today to think next steps but- right now - I'm just bothered!!! I decided to give Samsung a try and at this point - I truly regret it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PTsMom,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
Please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
~Samsung Solutions
Its worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in addition to the Samsung 85" tv. A must have.
I would recommend this to a friendSound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and working good but heavy compared to other.
I would recommend this to a friendNah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not power on with tv. Have to use a seperate remote.
I would recommend this to a friendGood for small room.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but better to save your money and get surround sound system.
I would recommend this to a friendBrand response from Samsung
Posted .Dogman,
Thank you for sharing your review of the HW-B650 Soundbar. We value your feedback and will share it with our teams.
To improve the sound you can try optimizing the audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
You can also press the TONE CONTROL button to adjust TREBLE and BASS levels.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing. It sounds great and the boom boom goes boom. I would recommend this to anybody to buy it especially if you get it on sale for 200 bucks like I did.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good its good good how good reaaly good wow cant believe it
I would recommend this to a friendSamsung - HW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - HW-B650/ZA 3.1ch Soundbar with Dolby 5.1 / DTS
I would recommend this to a friendMr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is OK. I expected to be a little better but it is attending our expectation.
I would recommend this to a friendsoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad will set everything i purchased .sat 24th
I would recommend this to a friendJust a little bit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar online. I expected a big improvement over the TV speaker. After comparing the sound bar to the TV speaker back and forth several times I could hear a little bit of improvement but not much. I would recommend going to a store and listen to several systems before making a purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tomtee,
We appreciate you taking the time to leave a review on the HW-B650 Samsung Soundbar. I am sorry to hear that your out-of-box experience has not be great.
Follow the steps below for optimizing your soundbar to get the best audio experience you can.
By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.
AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF
AUDIO SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the (Sound Control) button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)
NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.
VOICE ENHANCE ON/OFF
This mode is makes it easier to hear spoken dialog in movies and TV.
The NIGHT MODE, and VOICE ENHANCE audio function can be turned ON/OFF by
using the Up/Down buttons.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~Samsung Solutions
Would buy again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! Would definitely recommend to anyone considering.
I would recommend this to a friendNice soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this soundbar alongside our new Samsung TV. We really enjoy the bundle.
I would recommend this to a friend
