Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device stopped working after 3 weeks. Was unable to return as it was bought on Black Friday as a Christmas gift and return window closed 2 days before it stopped working. Save yourself the hassle and buy another product. Maybe buy from a company that provides longer return times during the holidays as well. Lesson learned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanaP,
It’s unfortunate to hear of your experience with Samsung’s B650 Soundbar. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/HW-B650/ZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Just ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple sound bar systems in my homes and I have to say this one does not sound great. Now with the low price I didnt expect it to sound like the others, but its going away for a higher quality one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Doyle,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is louder and sounds better than samsung's sound system what a waste of money and the fact that i couldnt return i and i haven't had it 15 days 10 of which i was waiting for help to install very dissatisfied!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidB,
Thank you for sharing your review for the HW-B650 Soundbar. I am sorry to see that you are not completely satisfied with the audio quality.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Half the speakers went out before a year was up very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .WonderfulSonyProduct,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Improvement over tv speaker, not much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds better than tv speaker for sure, loud too. But I’m disappointed at the subwoofer. Sometime i have to feel it with my hand to make sure it’s working.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Forhan,
Thank you for sharing your thoughts about the subwoofer on the new HW-B650 Soundbar. I am sorry to see that you are not fully satisfied with your soundbar.
Follow these steps below to optimize your soundbar.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Weak sound in a large family room.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Below average sound. My 6 year old Vizio bar (similar price class) blows this out of the frame. If it wasn't for the lack of subwoofer, I would easily prefer the TV's audio. I will be returning and replacing this Soundbar!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your review of the Samsung HW-B650 Soundbar. We appreciate you sharing your audio experience with us and are planning on returning it.
Samsung stands behind the quality and performance of our Soundbars with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is at Samsung in New Jersey now because apparently there's a problem with it. Someone came out for the TV and said the TV was OK but the sound bar is having issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello john4,
We appreciate your feedback regarding the issues you experienced with your HW-B650 and are currently waiting for it to be serviced. I appreciate your patience. Should you have any issues with your soundbar after service is complete, please contact Samsung Customer Support. ! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Not for us…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, we had to return this. Sound quality is not as good compared to the other soundbars we tried with the same price range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Telski,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got mine. Never got a refund because BestBuy sucks. I have reported to my credit card and they are disputing it. You call and are on hold forever then you here someone answer but apparently because they don’t know how use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PamM,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it’ll be louder and sound like a mini movie theater but it isn’t. But it is good for a gaming sound bar especially playing call of duty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AlbertoB,
We appreciate your feedback regarding the performance of your HW-B650 Soundbar. I am sorry to see that you were let down by your initial experience with the soundbar.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
You can also press the TONE CONTROL button to adjust TREBLE and BASS levels.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
GE SIDE BY SIDE REFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is an excellent product for the price range. love the interior lighting and layout. The freezer is designed so you can see the items with a quick glance. Extremely happy.
I would recommend this to a friendBrand response from Samsung
Posted .Hello AngelaB,
You are leaving a review for the HW-B650 Samsung Soundbar. From your description, I believe your review was intended for a GE Refrigerator.
Should you have any questions or concerns regarding your HW-B650, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Trash and returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor. Buy a good 9.14 surround sound sounds a lot better. Don't waste your money on this. You will be disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality and clarity is trash. I would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayW,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good sound bar for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband likes it for the price in comparison to others that are more money. Only con, which could be nothing and on our end, but we notice the sub cutting in and out sometimes?
I would recommend this to a friendBroken and the exchange was a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the item broken and when I went in store to exchange it for the same model I was charged an additional $50.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello IsaiahV,
Please know you are leaving a review for the HW-B650 Samsung Soundbar, not the service provided by Best Buy.
Please follow up directly with Best Buy's Customer Service for further assistance.
Should you ever have questions or need help related to Samsung Soundbars, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Defective unit after 24 hour use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a day, then when turned on, would display a ‘PRT’ error and power itself off. This is apparently a protection mode signaling there is a hardware issue. I saw many people describing the same issue on multiple forums. All you can do is send it to Samsung for repair, or return it to where you purchased it. It’s sad, because I expected more from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CobaltJ,
Thank you for your purchase of the Samsung HW-C450 Soundbar, I am sorry that you have experienced this issue with your soundbar.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions
Look on Her Face
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this speaker for my daughter and she love it. When I see the look on her face, I know it was worth it.
I would recommend this to a friendDefective Sub and Bad Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar itself works but honestly sounds about as good as a dollar store speaker set. Subwoofer did not work at all. No sound, vibration, nothing. I tried everything possible to get it to work but despite being connected to the sound bar the subwoofer never made any noise whatsoever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jose,
Thank you for taking the time to share your experiences with the new HW-B650 Soundbar in a review for us. Your feedback is very important to us and will be shared with our product team.
I am sorry that you have experienced issues with your subwoofer, please know that we are here to help.
The first thing to check would be is if you have accidentally turned your subwoofer all the way down to -12. If this is not the case then I would attempt to do a hard reset on your soundbar.
With your Soundbar ON, press and hold the - & + (VOLUME UP/DOWN) buttons for roughly 5 seconds. You will then see INIT scroll across the LED display. Your soundbar will be reset to factory settings.
I would also download the latest firmware, as this will give you the most recent improvements made to the software. Follow this link, https://www.samsung.com/us/support/downloads/ and then type in your model number to follow the updating instructions.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, subwoofer had annoying churn, soundbar worse than my 200 dollar Bose. Took it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrianS,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Disappointed experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review will be unfair for the product. The reason for the low review is based on my experience at the best buy in east orange california. They were rude unprofessional and will no longer be getting any of my future business. It all started with the cashier then moved on to the supervisor at the time. I have requested a call from a field leader but no call yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Frank,
Thank you for sharing your experience with Best Buy. I am sorry that you were not happy, if you have not yet, please reach out to Best Buy Customer Service directly for additional assistance.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
