Customer Ratings & Reviews

Hello Night,

Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hello MichelleT,

Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello DarrollS,

Thank you for sharing your experiences with the HW-B650 Soundbar.

There are a few steps you can take to troubleshoot your Soundbar.

First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

If this still does not correct your issue, then do a hard reset. Press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello JimZ71man,

Thank you for purchasing the HW-B650 Soundbar and I am sorry to hear that you have experienced these issues with your soundbar.

To improve your dialogue, press the CH LEVEL button on your soundbar remote until you see CENTER CHANNEL. Use the UP/DOWN buttons to adjust the center channel between -6 to +6, this is where all of the dialogue comes from.

Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello RichardW,

Thank you for sharing your experiences with the HW-B650 Soundbar. We appreciate your review and it will be shared with our internal teams.

There are a few steps you can take to troubleshoot your audio sync issues that you are experiencing. First, check the Digital Audio Output (on a Samsung TV) on your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format. Make sure this is set to Auto, Bitstream or Pass-Through if your TV supports this feature.

On the provided Soundbar remote, press the SOUND CONTROL button which looks like a gear, then select SYNC. From here you can set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

HaroldJ,

I'm sorry to hear you're not completely satisfied with the overall volume of the B650 Soundbar. If you don't have a surround system, you will probably want to select PCM audio on your TV. You'll get much louder volume that way, and potentially better sound quality.

If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist

Hi AngelaR,

Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello happy,

Thank you for your review of the Samsung HW-B650 Soundbar and for sharing your opinions on the audio quality that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello JohnC,

Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the HW-B650 Soundbar itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello AlexZ,

THank you for purchasing the HW-B650 Soundbar. I am sorry to see that you have experienced this issue with your new purchase.

So that we can offer troubleshooting or warranty assistance, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello TamaraF,

Thank you for purchasing the Samsung HW-B650 and for your review.

If you are experiencing specific issues which caused you to give this a 1-star rating, please know Samsung Customer Support is here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi PeteS,

Thank you for taking a moment to leave a review for the HW-B650 Soundbar.

Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC.

If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.

I hope this helps. If you should need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello JakeS,

Thank you for purchasing the HW-B650 Samsung Soundbar. I am sorry to see that your initial time with your Soundbar has not been ideal.

So we can offer step-by-step troubleshooting please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

SatishD,

I’m sorry to hear that you’re dissatisfied with the performance of your HW-B650 Soundbar.

Here are a few tips to optimize your Soundbar's audio performance.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello MarkP,

Thank you for your purchase of the Samsung HW-B650 Soundbar, I am sorry that you have experienced this issue with your soundbar.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

So that we can better assist you, please reach out to Samsung Support at

1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

We hope to hear from you so we can work together to find a solution.

~Samsung Solutions

Hi StephenS,

Thank you for your review of this Samsung Soundbar System. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi MyFirstTablet,

Thank you for purchasing the new HW-B650 Soundbar and taking the time to share your experiences with us in a review.

I'm sorry to hear that your soundbar stopped working within two weeks, but I'm glad that Best Buy was able to take care of the exchange.

If you need any help optimizing your new soundbar or have any questions for us, please know that we are here and happy to help.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hello Rutischmail,

If available, we recommend using the HDMI connection to your TV.

Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.

If connected via Bluetooth to the TV and the soundbar is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a device that uses the same wireless frequency near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your xxx on the Samsung website.

If the issue persists, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello

Thank you for sharing your review of the HW-B650 Soundbar. Your feedback is critical to us and will be shared with our internal teams.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello there,

Thank you for purchasing the HW-B650 Soundbar and taking the time to share your experience with us in a review.

Please reach out to your local Best Buy so that they can help you troubleshoot or replace your soundbar. If you are outside of their return policy, please contact Samsung Customer Service.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions