Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 12378060
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Volume control on remote is tricky, but powerful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system is easy enough to set up and more than enough to meet a minimum need for increased volume and bass with movies, TV shows and music. The remote is less than desirable for increasing the volume though. I don’t need to adjust for TV/ movies since it’s in my home gym, so I just maxed it out on the speaker itself. That’s said, I couldn’t be happier with the purchase.
I would recommend this to a friendBest value sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the best “value” sound bar/surround sound out there. I originally went with the Samsung hw-b650 3.1ch as it was on sale for $200. While it was an extremely loud unit with booming bass it had limited “effect, surround, eq” settings. It lacked the surround effect I was looking for, I also had an issue using the arc input, sound would cut out and I had to turn off and on the bar to work again.. I exchanged that one for this Vizio 5.1ch and wow what a difference! Actual quality surround sound, crisp dialogue, with so many customizable settings for any type of sound needed. The cords for the surround speakers are extremely long and can be spread out to fit most medium sized rooms. I also really like the backlit remote which is very helpful when making adjustments. I highly recommend for this price point!
I would recommend this to a friendDON'T buy Samsung sound bar!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like FIVE other Samsung sound bars , this one was defective, of course. Outside my return time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry that you are not fully happy with your purchase.
Samsung stands behind the quality and performance of our Soundbars with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
So that we can better understand your issue to offer step-by-step troubleshooting or warranty assistance, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guy lied about the sound quality and about the rear speakers being able to hook up to them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GaryC,
Thank you for taking the time to leave a review for the HW-B650 Soundbar. I am sorry that your experience in store was not ideal.
The SWA-9200S Wireless Rear Speaker Kit is the compatible rear kit for this soundbar. If you are having issues connecting the rear speaker kit, please contact Samsung Customer Service and we will be happy to help you.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Very pleased!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my boyfriend as a gift. We have both been so pleased on ease of setup and the sound quality! If you aren’t looking to spend a fortune on an audio system would definitely recommend this one. Sub is definitely worth adding on. I can easily pair the sound bar to my phone and back to the TV it’s hooked up to.
I would recommend this to a friendNon-functional open box sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably a misunderstanding on my part, but I thought open box items were functional, but used. Perhaps scratched or scuffed, but functional. This soundbar did not have the soundbar power supply, but was rated excellent and only $20 cheaper than on-sale price for new. Didn't want to shop around for a power supply so returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used like new. no power cords in open box sale. I had to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Will,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that you have experienced missing power cords from your open-boxed item.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are not very loud. The subwoofer only worked for about 3 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TianL,
Thank you for sharing your review regarding the HW-B650 Soundbar. Your feedback is critical to our continuous pursuit of bringing you the best in audio products.
I am sorry to see that you have experienced these issues with your Soundbar.
Updating the latest software is the first step in troubleshooting your issue. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via a USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Next try a hard reset, with the Soundbar on press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Check the LED indicator light at the back of the Subwoofer, if it is a SOLID BLUE then it is connected. If you are still experiencing issues with the subwoofer at this time, if the color is RED or blinking BLUE, then contact Samsung Customer Support for additional troubleshooting or warranty assistance.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Sounded horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure if it was due to it being an open box but it sounded horrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pnee,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. Your feedback is very important and will be shared with our internal teams.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
SoundBar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings keep turning off Settings on TV keeps turning off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AristidesS,
Thank you for sharing your review regarding the HW-B650 Soundbar. I am sorry that your out-of-box experience has not been ideal.
Please know that we are here and happy to offer step-by-step troubleshooting or warranty assistance as needed. Please contact Samsung Customer Support so that we can help, call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Sound bar, ok!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t decided! Stopped twice randomly! Not sure what happened!
I would recommend this to a friendBrand response from Samsung
Posted .Hello BrandaC,
Thank you for sharing your review regarding the HW-B650 Soundbar. I am sorry that you have experienced this with your new unit.
So that we can best assist you with step-by-step troubleshooting or warranty assistance. Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sub woofer will not work with my TV, tech tried several times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ElizabethL,
Thank you for sharing your experiences with the HW-B650 Soundbar. Please know that we are here to help with your soundbar.
Please be aware that the subwoofer will need to be paired with the soundbar itself. To manually pair your subwoofer to your soundbar follow these instructions.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
2. Press and hold the Up button on the remote control for at least 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.
3. Check if the LINK LED is solid blue (connection complete).
If you need the full manual for anything else regarding settings or step by step instructions on how to pair the subwoofer including diagrams, please refer to Samsung's website.
If you are unable to locate the User Manual for your soundbar on Samsung’s website, please follow these steps:
1) Visit the product page of the HW-B650 Soundbar on Samsung’s website
2) Click “Support” below the soundbar name - this will take you to the bottom of the web page.
3) You will then see 2 options in grey boxes: User Manual and Warranty.
4) Click “Download” under User Manual & agree to the terms – the full User Manual will then begin downloading!
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Antony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good it doesn’t worth it. I need refund my money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AntonyM,
Thank you for purchasing the Samsung HW-B650 Soundbar. We appreciate you sharing your experience with us.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
great for enhancing your movie watchin experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how well this integrated with my existing samsung TV. It makes watching movies so much better, giving that dynamic range between dialog and action sequences, making it easier to hear the dialog and not have to turn down the action stuff
I would recommend this to a friendExcellent Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this system yesterday and it sounds like a theater in my room now!!! Im very happy with the Bass aswell overall i love it!!! No trouble or hate here got what i was wanting hoping to add the rear speakers when i get the chance!!!
I would recommend this to a friendsamsung soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great. easy to set up. soundbar is light weight and compact.
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work right with my tv, i even hooked both hdmi and opti
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichelleM,
Thank you for your review of this Samsung HW-B650 Soundbar System. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product team.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Samsung TV soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar to go with the new TV I just purchased but it died after 30 days. Had to take it back for a refund.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
powerful and worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this sound bar is veryyyy powerful. very good quality sounds. i can hear it out side my house with all the windows and doors shut. loud and clear audio
I would recommend this to a friendSound bar wasn’t loud at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with the sound quality of the system. Volume was sadly lacking also.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnCastillo,
Thank you for your thoughts regarding the HW-B650 Soundbar. I am sorry that the soundbar has failed to meet your expectations.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then select the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
When you press the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.
AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF
To control the treble and bass levels, press the TONE CONTROL button, and you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Lastly, when you use the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
