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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $599.00

Customer reviews

Rating 4.3 out of 5 stars with 143 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the Plus 2-in-1 Chromebook's responsive touch screen and ease of use. Its lightweight design and good battery life are also frequently praised, along with its generally snappy performance. However, some customers have reported issues with the hinge.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 143 reviews
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item replaced my Samsung chromebook I purchased more than five years ago. It is a great replacement. It's very versatile and easy to use. I appreciate the stylist. It's much easier to write on the screen than to type in low light areas.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Chromebook and I'm loving it. Super fast and powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does all i need and then some :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 15 yr old Mac became too out of date to update and was unable to use the Internet without crashing. Knew not of Chromebooks at all...til a friend mentioned them to me. Did my research and picked this one out based on many reviews. Best Buy had the cheapest price of 419$ in store !!! I love it and expect it to last for some years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little machine!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the chromebook! However, I didn't think this through completely. I still have to use Windows on my work machine. Sometimes there's a bit of confusion for me...going from one to the other. I've had a bit of trouble getting my printer to work with the chromebook. But all in all, it's definitely worth getting away from MS.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for a middle schooler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Smooth pen on screen. Great for creating projects.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical of this cromebook but it was great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to be able to write her book. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little chromebook. Fast. Just what my family needs!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, tons of memory, nice screen, good case

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to. Light and easy to tote.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great for my kids, at school and daycare. Thank

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this, so much easier than my laptop...

    I would recommend this to a friend
  • Cons mentioned:
    Hinge

    Rated 3 out of 5 stars

    Chromebook

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but not made the best. The hinge broke fairly quickly and it cost as much to fix as what paid

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fast with decent storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook fits the needs of someone who wants to access the internet and do projects on Microsoft Office. Plenty of space for documents and other files of similar size.

    I would recommend this to a friend
  • Cons mentioned:
    Hinge

    Rated 1 out of 5 stars

    Do NOT buy unless you like to gamble.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is currently on clearance on BestBuy.com. I never leave reviews, but I have to put this here for those considering this product. There is a manufacturing defect involving the hinge on this and similar Samsung chromebooks. Through appropriate and normal usage, the hinge may break away from the frame and possibly through the screen. Check other reviews for pictures. Most of the cracked screens from broken hinges are a result of forcing it open or closed after the hinge breaks away from the frame. This is a poorly designed hinge. It is not the only Samsung model with this issue. Samsung and my credit card insurance both refused to accept a claim as they say it is not covered under the manufacturer's warranty. This is most certainly a defect on the part of Samsung. It is not user negligence or error. If you want to try to get a deal, go for it. It isn't a guarantee that it will happen to you, but if it does, you are out $500.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent, best bang for your book.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent Chromebook good bang for your buck however there the hinges break after about a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very helpful in helping make my selection. I asked many questions and he was patient and answered all of them. I'm still learning how to navigate my Chromebook. The Geek Squad was helpful in my learning.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can t say too much about it. Works good. Got a divorce and the ex wife bought it. So, I'm sure it's great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a bad entertainment computer for the elders Has many features and a high resolution camera

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good personnel laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system, only issue was getting set up with apps and downloads but I’m no IT wizard

    I would recommend this to a friend
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