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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 3.9 out of 5 stars with 51 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.0 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 51 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Awesome unlocked note 20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love this phone! The camera is Amazing. See photo taken of the moon 9/1/23. The fact that it will take a micro sd card still to back up all my photos is the real reason I wont get the newer note phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Nice no problem, work perfect, big difference from my old phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the item because of microSD that i can use my music that i have.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 4 out of 5 stars

    Satisfied with Refurbished Galaxy Note 20 ULTRA5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as an upgrade to my long-serving Samsung Note9 which started acting relatively slow comparing to new devices. personally, I can't justify spending more than $500 on any smart phone. so the idea of searching on BestBuy for a pre-owned phone was a great option. The Samsung Galaxy Note20 Ultra 5G was the phone of choice Specs: - A stunning 6.9" D-AMOLED display - 12Gb RAM making it ideal for multitasking specially when using the samsung DEX (desktop replacement) - Good camera (not the best) - 128Gb fast storage (I would preferred the 256Gb version but that option wasn't available at the time of purchase), however, with the built-in memory card tray, I added an extra 128Gb SanDisk extreme Pro to have a total of 256Gb of storage. - A single SIM and multiple eSIM's (best of travelers like myself (I currently have added 3 eSIMs and a regular SIM card, the phone can run ONE physical SIM and ONE eSIM concurrently - The phone is relatively large and heavy. while it's easy to hold in hand, It doesn't feel balanced during typing. - The phone arrived with Android 12 but with the first restart it offered and upgrade for Android 13 which is the last update for this phone - The battery life can get you through the day ONLY with Power Saving option turned ON. Overall, I'm so happy with this purchase, for less than $500, I received a phone in like new condition. I do appreciate the opportunity to save money while still enjoying a high-quality device, I would like to suggest including a screen protector pre-installed to protect the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    High price, Large size

    Rated 5 out of 5 stars

    Unleash your productivity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Note 20 Ultra 5G is a game-changer for productivity enthusiasts. With its powerful performance, stunning display, and versatile features, it's a smartphone that takes productivity to new heights. The centerpiece of the Galaxy Note 20 Ultra 5G is its remarkable 6.9-inch Dynamic AMOLED display. With its high resolution and vibrant colors, everything from reading documents to watching videos is a visual treat. The large screen real estate allows for seamless multitasking, making it easier to work on multiple apps side by side. The S Pen, a hallmark of the Note series, is a true game-changer. With improved latency and enhanced functionality, it provides a natural and precise writing and drawing experience. The S Pen can also be used as a remote control, allowing you to navigate presentations or capture photos from a distance. It's a tool that boosts productivity and creativity. Under the hood, the Galaxy Note 20 Ultra 5G is powered by a high-performance processor and ample RAM. Whether you're working on demanding tasks, editing videos, or playing graphics-intensive games, this device delivers smooth and snappy performance without any hiccups. The camera system on the Galaxy Note 20 Ultra 5G is impressive. With its triple rear camera setup, including a 108-megapixel wide lens, a 12-megapixel ultra-wide lens, and a 12-megapixel periscope telephoto lens, it captures stunning photos with great detail and dynamic range. The camera also supports 8K video recording, enabling you to capture professional-quality videos. Battery life is solid on the Galaxy Note 20 Ultra 5G, thanks to its large battery capacity. It easily lasts a full day of moderate to heavy usage, and the device supports fast charging, allowing you to quickly recharge and get back to work. Design-wise, the Galaxy Note 20 Ultra 5G exudes elegance and sophistication. Its sleek metal and glass construction gives it a premium look and feel. The device is also water and dust resistant, adding to its durability. While the Galaxy Note 20 Ultra 5G is a top-tier device, it comes with a premium price tag. Additionally, its larger size may not be suitable for those with smaller hands or prefer more compact smartphones. In conclusion, the Samsung Galaxy Note 20 Ultra 5G is a productivity powerhouse. With its stunning display, versatile S Pen, powerful performance, and impressive camera system, it's a device that empowers users to get things done efficiently and creatively. If you're in search of a smartphone that maximizes your productivity potential, the Galaxy Note 20 Ultra 5G is a worthy investment.

    I would recommend this to a friend
  • Cons mentioned:
    Cheaper on amazon

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The listing is quite misleading. Its not truly unlocked as it comes with either Verizon or AT&T software on it that cannot be removed. After 3 purchases and exchanges, i found the exact same phone for half the cost on Amazon. I was informed that a third party sells these phones through Best Buy so you dont know what youre getting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good battery life

    Rated 5 out of 5 stars

    a great tool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is excelent, working hard, good conditions, good battery, excelent in everything

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    If there were an option for zero id give it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one this phone has been a nightmare. A nightmare only lengthened and projected in my dreams by the customer service i received. The phone came with a lovely defect that caused the screen to flicker and then go black. At the beginning it would reset and come back on. Then as time wore on the phone (like a week) it began to not want to reset and stay on with a blacked out screen. That was a magical time for me personally because one of the amazing features of this phone is when the power button is pressed 3 times it sounds an alarm and calls 911. I cant use emojis but there would be the one with "are you kidding me" look. After finally finding the option to turn that off and following a new friendly relationship with our local emergency dispatch unit i called the customer service line. One week after purchase and delivery i had only one week left of eligibility for return or exchange. One Week!!!! I was told to take it to my local best buy, which is an hour away, and theyll exchange it. "Oh thank god" i said....unknowingly getting way too excited about getting a defective product sold by a major company fixed. After 20 or 30 minutes of being on the phone setting up an appointment and making sure i didnt have to drive an hour there and an hour back and leave without a phone. Then have to go back in another week to pick it up. That tedious and languishing conversation with someone who had a less than an expoundable concept of the english language led to the amazing news that because my phone was refurbished i dont qualify for an exchange. "Well what am i supposed to do?" I naively ask. Well you can return it and for a nominal "restocking" fee of $50 we'll send you a refund. Needless to say that option was not viable for me since in my eyes i would be paying this multi million dollar conglomerate 50 bucks to send my broken phone back so they could take it apart plug in the ribbon that probably came loose and resell it again. And who cares if screws up again and messes up someone elses month or who cares that im out money and time and sanity. The almighty dollar controls this and most companies. The customer is never right anymore and there will always be a way to make money even off defective products. This company and all those like it are the bane of customer loyalty and the disintegration of proper business ethics and product responsibility. Beware!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    As advertised, Good battery life

    Rated 5 out of 5 stars

    Galaxy note 20 ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! A good value. Just as advertised. A++++

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would never know it was refurbished. Quality is perfect, i purchased the " excellent " option. Im a full time student, my phone works better than my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Ugwu' Note 20 ultra 5g

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best mobile handset that I've ever owned and used

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Heidy review.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent i love it. Camera sound colors everything is beautiful in this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Good battery life

    Rated 5 out of 5 stars

    Samsung galaxy note 20 ultra 5g

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition thanks lake new everything works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note 20 ULTRA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! I WOULD ORDER ANOTHER, & LOVE BEST BUY ,GLAD I MADE THE DECISION

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trade In & Purchase of Samsung Note20 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good support and processing from in store customer service. Got every issue handle in a breeze in a timely manner and will definitely be back for more. Phone out of box was great and fully ready for to go. Best Buy Support & Service for Samsung is great and will definitely be my first pick for the future. Thank You Best Buy & Rock on Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Good battery life

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything’s good and the phone keeping good charge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty darn good so far. no complaints from me. :)

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are perfect ,grea phone to have in your hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my experience whit Best Buy it has been excellent in terms of the flexibility of product payment en the prices that are equally comparable to other offers. And my experience whit customer service has been good in terms of receiving answers to questions related to the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Recommend. Service was fast in delivery. Samsung is a good quality phone. Highly recommend.

    I would recommend this to a friend