Customer Ratings & Reviews

When i bought the phone online it said "unlocked" but when i picked it up and opened it it said t mobile maybe because i got an open box phone but i still enjoy the phone it was clean and barley had no marks not even a spec best buy is a reliable source of sorts but kinda dissapointed that it wasent unlocked but love the phone anyways four starts :D (as you can see in the picture i can not uninstall the hope making me to believe its locked and when i turn on the phone it does the same thing pink t mobile logo !)

I bought this phone for a friend who needed a second one for personal use besides her work phone and did not want to spend a lot of money for a new phone yet. It looks like brand new no dents, no scratches anywhere on the phone. Front display is perfect, sides of the phone and back of it are perfect. Turns on perfectly with no issues on Google, Samsung, or Android. Cameras work great both front & back. I tested it before gifting it to my friend and haven't heard any complains from her yet. Phone has a screen proctector.

This phone works great! I love the camera and the display. Gave a photo for camera quality example.

I loved it very quickly and the camera looks super I recommend it 100% the battery is durable

The devive is of excellent cellent quality, like new actually. No one can tell that it's used. The camera quality is exceptional and the device os great overall.

So far so good, the camera is fantastic and the phone is very user friendly!

Its a very phenomenal phone based on my experience..i love and i would recommend anyone to get this phone..so awesome.

Bought this to upgrade from an older phone, and didn't want to pay a monthly fee. I was hesitant at first because it was pre owned and you never know what your going to get. Phone came in generic packaging, but came with a samsung charger/cord. I am giving this 5 starts because the phone literally looked/felt brand new, no scrapes/scratches, dings or dents to be found. Charges fine, no weird battery drain and everything works flawlessly.

The device it self was good everything works a couple of tiny scratches. But the reason i took the star off was because the phone seems to be carrier unlocked. That means that the phone was attached to a company. Comes with all there unnecessary apps you can't delete that take space from the memory. So it will work on the u.s with any carrier but who knows if outside the u.s since its not a complete unlocked phone or factory unlocked. Best buy should really check on there 3rd party benders that they meet there standards. Because the public just thinks there coming straight from bestbuy. Unless it says greack squad refurbished its not. And finally this peoples shipping are very slow Shane on bestbuy for not having high qualified 3rd party vendors.

I was a bit skeptical buying a used unlocked phone. This phone was in perfect condition, all i had to do was pop in my xfinity mobile sim and update my info online. This was a big upgrade from my s9. The camera is amazing and battery life is great. My only complaint is there is no sd slot to expand the hard drive. Other than that its perfect for me.

The phone in good working condition, but I found a cheaper price with in five minutes was unable to cancel the order on line that minute had to login the next day and by then it was being processed and the fee to restock would kill the savings.

The camera quality is exceptional and the phone overall is in great condition.

This was easy to set up, and it works like a brand new phone. It does not have any issues. The battery life is great, and it did not have any scratches, so i loved that about it. Also, I loved it that it came with the charger and adapter. The price was great too.

Product came exactly as described and expected. It came earlier than supposed to and works great. I have had no issues.

I purchased this unlocked phone for my daughter. Used unlocked S21 for $400, sure. She needed an upgrade from the cracked S8+ she's been using. Looked into model numbers, compatible with our carrier (AT&T). Received it quickly, was available to pick up at the store 2 days ahead of the estimated time. It had a scratch on the screen, but eh, it's a used device and considerably cheaper than buying a "renewed" one straight from Samsung. Got home, charged the device, turned it on...T-Mobile logo pops up. Odd. Ok, maybe just because that's the carrier it was used with before? Got through setting it up and transferring everything from her old phone... nope. Error popped up saying that it was carrier locked and out could not be used with our AT&T SIM card. Returned it to the store (online customer service was a joke), and got my refund. Reordered another... Attempting ONE more time. It will be here tomorrow. If this doesn't work, I'll be sorbitol the extra $ to order from Samsung instead. Beyond fed up at this point. I've NEVER had an issue purchasing anything from Best Buy before--not even a refurbished laptop--but apparently these phones are not coming from Best Buy... they're being purchased directly from an independent 3rd party and not being tested by Best Buy beforehand.

Phone has been functioning perfectly, with basically no cosmetic defects. SmartSync allowed me to take my ancient S8+ data and move it to my new phone (after deleting a couple gigs of old junk). As someone who hates the idea of spending $800-$1,000 on a phone upgrade, I'm very happy with my purchase.

There were loose screws when I tried to get it fixed. I dropped it on the floor, and the display stopped working altogether. Upon opening up the phone, there were actually loose screws on the inside that had caused the display to easily detach. The drop should not have caused the display to stop working, but unfortunately, the phone was no longer in warranty and I was told that it was because I "dropped it."

Did not come carrier unlocked but the phones in great condition

I bought phone to replace my old Motorola phone. It exceed my expectations. It performance is that of a new phone. My came with Verizon apps, but that can be easily removed.

I purchased this phone as a new gift for my husband's early Christmas gift. He used to have a note 10 and he lost it, although this one is a bit smaller he loves the camera and features of this phone.