Customer Ratings & Reviews
- Model:
- SA-IWB17-W1
- SKU:
- 10331494
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked out just perfect. easy to instal simple directions
I would recommend this to a friendWaste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be easier and quicker to build your own enclosure. The opening for the junction box was too large for the recommended box and receptacle. The tiny Velcro straps provided are useless. I didn’t use the mounting box since it was easier to attach larger 2-sided Velcro strips. The frame provided makes the TV (The Frame) sit proud of the wall slightly so I removed it.
No, I would not recommend this to a friendBrand response from SanusStaff
Posted .Hello, Sorry to hear that the in-wall box didn't work out as you had hoped. We'd like to help solve this issue for you. Please reach out to us at [email protected] or call 1-800-359-5520.Thanks, SANUS Support
Excited to install.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed it yet, but looks to be as described Associate at the Store was super helpful!
I would recommend this to a friendWmLJ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were told we needed this product when in fact we only needed a cable concealer box which we returned this product for.
No, I would not recommend this to a friendTV wall mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not needed - returned to store. No problems returning the item
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t believe the function is good enough to make a while in the wall.
No, I would not recommend this to a friendBrand response from SanusStaff
Posted .Hello Marilyn,
Thank you for sharing your feedback. We understand that cutting into the wall is a big decision, and the TV Media In-Wall Box isn’t going to be the right solution for every setup or preference. It’s designed for customers who want a clean, recessed area behind the TV to manage power and media devices, but we recognize that it may not meet everyone’s expectations.
If you have questions about alternative setups or want to better understand what the box is intended to accommodate, our customer service team would be happy to help. You can reach us at [email protected]
or by phone at 1-800-359-5520.
Thanks,
SANUS Support
Waste of Time Unless New Build
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Item Can Not be Installed by Best Buy or The Geek Squad, Need an Electician After it’s Installed Which Cost $229 on Top of The Electrician. Complete Waste of Time and Money.
No, I would not recommend this to a friendBrand response from SanusStaff
Posted .Hello,
We’re sorry to hear the installation process didn’t go as expected. This in-wall box is designed for situations where an outlet can be run inside the wall, which often requires a licensed electrician if one isn’t already in place. We understand that can add to the cost and frustration, especially if this wasn’t clear before purchase.
We appreciate your feedback and will share it with our team so we can make the installation requirements more obvious in the future. If you’d like, we can help you find a solution that works for your setup without the need for electrical work.
Thanks,
SANUS Support
Set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad not comfortable setting up and did not install. Rescheduled with a more competent team but the days available are limited for assembly and set up
No, I would not recommend this to a friendBrand response from SanusStaff
Posted .Hi Kelley,
Sorry to hear that you are having issues finding someone to install the in-wall box for you. If you have any questions about fitment or installation, feel free to reach out to us at [email protected] or call 1-800-359-5520. Thanks, SANUS Support
Lots of work to get it ready
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Lots of work to get it ready. Opening up,wall adding support npbeams for TV , etc.
No, I would not recommend this to a friendBrand response from SanusStaff
Posted .Hi Gail,
Sorry to hear that this caused some extra work for you. If you ever need any help in the future please reach out to us at [email protected] or call 1-800-359-5520.
Thanks,
Nate @ SANUS
Sanus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hides all the wiring for your tv, leaving a very clean finish.
I would recommend this to a friendNot Necessary
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed unnecessary. The salesperson told me how much I would absolutely need this product. It was not needed. It actually would have been a huge problem to cut a whole in the wall. I returned it.
No, I would not recommend this to a friendDeep and Wide
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great box to hide all of your inputs and outputs behind the television. It is deep enough to handle all of the wires for my television and audio system.
I would recommend this to a friendCan't live without it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it holds the TV part of the Samsung Tv right in the wall, so streamlined and perfect.
I would recommend this to a friendA must for the FRAME by Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always a fan of these boxes for our Samsung frame tvs. Easy install
I would recommend this to a friendBrand response from SanusStaff
Posted .Hello,
Thank you for your review! We're thrilled that you had a great experience with the TV Media In-Wall Box. Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
Thanks,
SANUS support
TV box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation was easy, instructions were very clear
I would recommend this to a friendBrand response from SanusStaff
Posted .Hello,
Thank you for your review! We're thrilled that you had a great experience with the TV Media In-Wall Box - 17". Your feedback is appreciated and reaffirms our commitment to excellence. Should you require any further assistance, please don't hesitate to reach out to our customer support team at [email protected] or call 1-800-359-5520.
Thanks,
SANUS support
It works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design needs a little tweaking. It barely fit between the studs and it caused issues with the covers fitting back on.
No, I would not recommend this to a friendReturn Policy at Best Buy sketchy using Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a TV and Geek Squad installation. They arrive and say they can't install without box to avoid voiding the mfg warranty. So they tell us to buy this box and have it installed and call them back. After trying for a month to get an electrician out I gave up and put the tv on the stand rather than wall. Now Best Buy refuses return of the Sanus wall box I can't use. A waste of $$$$$$$$. Last time I use Best Buy for any purchases.
No, I would not recommend this to a friendBrand response from SanusStaff
Posted .Hello, Sorry to hear that you are having this issue. If there is anyway we can help please reach out to us at [email protected] or call 1-800-359-5520.Thanks, SANUS Support
