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Customer Ratings & Reviews

Your price for this item is $584.99
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Customer reviews

Rating 4.1 out of 5 stars with 242 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers have good things to say about the Ninebot ES2-N's operating range, battery life, ride quality, and ease of use. Many appreciate its convenient features, such as the lights. However, some customers find the scooter to be heavy and have expressed concerns about the power and braking systems. A few also believe the price point is too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 242 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Achieves speed as advertised. A bit on the heavy side

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hey SegwayNewb,

      Thank you for your awesome review.

  • Pros mentioned:
    Operating range

    Rated 4 out of 5 stars

    Totally worth jt

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I may be new to the whole scooter scene, but this thing is awesome... Granted probably going to want to get the extended battery, not that it doesn't last just that it's too much fun to ride around without it lol... Also, I'll be looking into getting upgraded suspension for it...

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Penguin, thank you so much for your review. We love hearing from our customers and are so glad you are having so much fun. When designing our products, we aim to deliver what we call "The Segway Smile". Great to hear that you have yours. Here's too many more rides and fun with your kickscooter.

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Once it’s going, it’s really fun

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll be honest, out of the box, it had about 60% charge but wouldn’t work. It kept throwing a ‘failure code,’ battery related. After several power cycles, it got it working but would still fail at times. I drained the battery by elevating the front wheel off the ground and setting the cruise control until the battery was at 1%. I then charged it overnight to 100%. No more issues! This things has three speed settings and is so much fun now!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Could use a hand brake

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving these scooters. Good speed on max setting, customizable lights, and quick charging. Wish it had a hand brake though. Stomping on the back fender to brake the rear wheel is awkward.

    I would recommend this to a friend
  • Pros mentioned:
    Operating range, Speed

    Rated 5 out of 5 stars

    A lot of fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. We bought it for our 16 year old daughter who’s not really interested in driving yet. The sports mode does get up to 25 miles per hour even with an adult. The app works well but only if you are near the scooter.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you !, we will continue to provide excellent product quality for you to recommend, just don't forget to wear safety gear when riding!

  • Pros mentioned:
    Speed
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Good scooter

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good for residents that live in NYC, it has a max ~15 mph, which is the limitation of NYC. It has apps to control the lights, the only one thing that I don't like is the weight, it is about 30 or more pounds.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you !, we will continue to provide excellent product quality for you to recommend, just don't forget to wear safety gear when riding!

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent quality scooter

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scooter is so much fun and easy to use. I love that it has a headlight so it is safe to ride at night. Using the app to change the lighting scheme is fun. The battery charges quickly and the scooter folds up nicely for easy storage.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks Dana!, We are happy that the ES2-N meets your expectation. We will continue to provide high-quality grade products in the future!

  • Pros mentioned:
    Ride quality, Speed

    Rated 4 out of 5 stars

    nice scooter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a good scooter. smooth ride and good speed, it was also at a good price

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with it so far!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our oldest daughter for Christmas. This thing really goes fast!! So far our only con is that we live on a paved road and you can feel all the teeny rocks. It vibrates your whole body. It was annoying to my but my husband (6 feet tall 230 lbs) and daughter zips around on it with ease. The whole bluetooth and technology that goes with the scooter is really a huge plus for us. Our daughter loves that phone and she can sync her phone and scooter. (If you’re not looking to spend as much, the Hover -1 Aviator was also a good purchase for one of our other daughters. It doesn’t sync but is pretty fast too. )Overall, we’re pleased with this!! If anything changes, I’ll write an updated review.

    I would recommend this to a friend
  • Pros mentioned:
    Operating range, Speed

    Rated 5 out of 5 stars

    Great buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the scooter. My son rides it around and it works very well for the price you pay! Definitely happy. The only downside is the setup takes a bit to get used too.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Bree,

      We are happy to hear that your son is enjoying his new ride.

      Thank you

  • Pros mentioned:
    Operating range

    Rated 2 out of 5 stars

    Ultra light fast scooter but poor design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed this scooter at first as it hit all my pro's; it was very light in weight, enough mileage for my daily commute, fast charge and as a bonus some really rad led lights underneath that can be customized in many different patterns and colors. The scooter has quick pick up and the cruise control feature is convenient in open space. The ride is on this scooter is not smooth, every little bump or crack on sidewalk or road will be felt. I knew this before buying since these are not air filled tires nor any shock system so that was on me - still a great scooter at a great price. The app is very poor with limited features besides setting different led light combos and tracking your rides but the Bluetooth connection is the absolute worst I've ever experienced. Within 90 seconds of riding the Bluetooth disconnects every time making the app useless in tracking millage, speed but most importantly tracking your current ride. After all those negatives i was still going to give this scooter 4 stars as it really is one of the better scooters in this price range but as soon as my return window ended all the led lights underneath the scooter stopped working. After inspecting, there is no protection for these tiny leds (theres 30-50 leds) from bumps and i assume that might be the reason my lights no longer work. After further inspection i noticed the light wires are no protected, they are just exposed - how can a scooter have exposed wiring underneath the scooter board? A small puddle or hitting a pebble can totally destroy the entire led system WOW! Very disappointing that the coolest feature of this scooter broke a few weeks after return window ended

    No, I would not recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Slugger, I'm sorry to hear about your experience. Have you tried contacting Segway Technical Support? Maybe they can provide some guidance here? You can contact them at [email protected] or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com. I do want you to know that we take customer feedback very seriously and I will be sure to share this info with the team.

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ninebot ES2

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite scooter, sleek, stylish, fast, it’s everything you can want in a scooter. The battery last a long time, the lights are cool, and the app makes them even better. I love this scooter!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Best Christmas Present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12yo daughter got this for Christmas and absolutely loves it, we rented Birds earlier in the year and she has talked about it ever since. Now she has her own. It is plenty fast and battery lasts a long time.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good to Go

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our son to get around campus. So far so good but be warned this thing is much heavier than we thought. That aside the only other issue was understanding the instructions which were not so clear but we eventually went online to figure out the charging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its a scooter.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the fastest, battery not the best- but a fun little scooter. Folds up easy, easy to steer and connect to phone. After a week the rubber covers started to peel off, not too happy about that. More metal parts than I expected. Lights underneath are pretty great. don't pay over $400

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you!

  • Cons mentioned:
    Brakes

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    God. Everything is good. For what you pay. Suspension is honestly the best. Speed is not the best. Brakes are bad. Really bad. Weight is perfect. Is light. Is a good option. Battery is regular. Good you can pair with your phone

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Giovanni, thanks for the 4-star review. I'm glad you're enjoying your scooter. Did you happen to contact customer support regarding the breaks? They may be able to troubleshoot any issue you are having. You can contact them at [email protected] or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com.

  • Pros mentioned:
    Operating range

    Rated 5 out of 5 stars

    Great scooter. I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted one of these since first seeing it. I have the Segway mini pro and have had lots of fun with it. This is a full size scooter and range is accurate depending on the weight of the rider and speed of the rider. The braking system isn't bad on flat land but going down a hill it's best to use the rear foot brake. The headlight is really bright for night riding. I usually ride early in the morning.

    I would recommend this to a friend
  • Pros mentioned:
    Operating range, Speed

    Rated 5 out of 5 stars

    Easy to use and so much fun!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is so much fun and great for our teenage working son to get to work! Tip: you can buy an extended battery to optimize the speed and range!

    I would recommend this to a friend
  • Pros mentioned:
    Ride quality, Speed

    Rated 5 out of 5 stars

    Great scooter! Recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this scooter! Fast and well made. Perfect for getting around town quicker than walking and no wasted gas!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Very recommendable scooter for kids and adults

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FUN FUN FUN! My kids loved their Segway scooters, looong battery life, great speeds, plus the phone app is great and easy to use

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks, Chander, don't forget safety gears alright?!

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