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Customer reviews

Rating 4.6 out of 5 stars with 339 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 339 reviews
  • Rated 5 out of 5 stars

    Smooth & Safe Ride and Top-Notch Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just picked up the Segway Ninebot G3 Max from Best Buy Riverdale and I'm beyond impressed! The staff was helpful and made the pickup smooth and easy. The scooter itself is a game-changer—fast, sturdy, and with incredible battery life. Perfect for commuting or just cruising around. Highly recommend both the product and the store!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Ziggy, We're so thrilled to hear that you're enjoying your Max G3! It's a fantastic ride, and the new generation has so many incredible features. Thank you for sharing your experience with us and keep on adventuring!

  • Rated 5 out of 5 stars

    Nice stylish ride bigger in person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth ride .. good price speed is good to be honest I got up to 32,34 mph in sport mode that’s fast enough for me anything more then that you might as well get a motorcycle.. but this for a scooter is great for what you need to do with it ..breaks is nice lights is bright .. I like it but I will say to all that ride be safe when you on the streets and enjoy the ride ..

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Renuald,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that you enjoy the smooth ride, stylish design, and impressive speed in sport mode. It’s great to know the brakes and lights add to your confidence and safety while riding.

      We truly appreciate your thoughtful reminder for riders to stay safe on the streets and enjoy the ride — that’s exactly the spirit we hope our scooters bring. Your feedback means a lot to us.

      For any questions or assistance, please contact our support team at [email protected].

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    The Best Scooter for Long Trips! Power and Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I bought the Segway Ninebot Max G3 as an alternative to my car for commuting, and I'm thrilled with it. The range is what impresses me most; even though my commute is only 10 miles (16 km), the battery lasts several days without needing to be recharged. It's a reliable machine for long trips. The motor power is excellent. It easily reaches speeds of 28 mph, and most importantly, it climbs hills without dropping too much, which was a problem with my previous model. It feels very solid and secure to ride.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hello Daniel, thank you for your review of the Segway Ninebot Max G3. We’re glad it’s proving reliable with great range and power. If you ever need assistance, please reach out at [email protected]. Happy Riding, Segway‑Ninebot Customer Support.

  • Rated 5 out of 5 stars

    Customization and reliability meet and one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool customization, battery life and versatility. The shocks are very helpful when it comes to hitting bumps and potholes, good steering control and a top speed and acceleration can be customized to your preference. I plan on panting my the way I want later so we’ll see how tha turns out.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that you appreciate its customization options, impressive battery life, and versatility. It’s great to know the shocks provide comfort over bumps and potholes, while the steering control and customizable speed and acceleration enhance your riding experience.

      Your plan to personalize it with your own paint design sounds exciting—this scooter is built to be both reliable and adaptable to your style.

      For any questions or assistance, please contact our support team at [email protected].

      Best regards,
      Segway Customer Support Team

  • Rated 4 out of 5 stars

    Fun fast and a little scary.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all I love mine. But the design of the new throttle with thumb and twist grip put me in the hospital. I hit an unexpected bump while accelerating causing the front end to come off the ground I crashed hard. While most of this is my fault the new design of the throttle for sure didn’t help as I couldn’t let off the throttle. Wear a real helmet not a bike Helmet. Now to the actual product it’s built very well almost no damage even though I crashed at 25 mph. Power is great I’m right at the weight limit and it still accelerates plenty fast enough. If you’re heavy like me you will not get anywhere near 25 or 50 miles. Running fast I can get 10-12 miles running max speed. Only reason i removed a star is due to the poor choice with throttle design. I’m getting my wife one if that shows how I feel about the scooter overall.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      We sincerely appreciate your detailed feedback and we sincerely apologize for the issue you’re experiencing with your scooter. Your safety is our top priority, and we're sharing your throttle design concerns immediately with our team for review. It means a lot that you still recognize the scooter's durability and power, and that you'd consider buying another for your wife! For personalized assistance with the throttle, our After-Sales Team is ready to help:

      *• Email: [email protected]
      • Hotline: 1-866-473-4929 (Mon-Fri, 5:30 AM-5:00 PM PST)
      Please mention Olivia referred you for priority support. Thank you for helping us improve, and please ride safe with that proper helmet!

  • Rated 5 out of 5 stars

    Amazing Segways

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these and both my wife and I really like them. Amazing power going up hils with no decrease in performance and te battery last forever. I would recommend this Segway to anyone looking for a scooter.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Chris,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re delighted to hear that both you and your wife really enjoy riding them. It’s wonderful to know the scooters deliver amazing power uphill with no loss in performance, long‑lasting battery life, and overall reliability. Your recommendation means a lot, and we’re glad the G3 has exceeded your expectations.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at [email protected].

      Best regards,
      Segway Customer Support Team

  • Rated 4 out of 5 stars

    E scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not give the five stars because the max range in this scooter is only aprox. 12 miles on sport mode and in the manual says 25 miles distance. Speed is good it reach out to the max 28 mph. , lights are very bright, it charges very fast.It will be much better if the max range distance will be 25 miles or at least something close to what it says in the manual. I think the price is a little too high.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Johan - thank you for the review... it is greatly appreciated. On the range, yes, the max range is 25 miles, but please keep in mind that a few factors can impact range. Some examples would be: tire pressure, how many start and stops you make, hills, rider weight, temperature, battery level, etc. We hope this helps... enjoy!

  • Rated 5 out of 5 stars

    Vroom vroom

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! It was everything we were looking for and more! Sturdy, fast, and fun!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thank you for your review! We are very happy that you are enjoying your Max G3. At Segway-Ninebot we strive to help our customers have a great experience. If you ever need any assistance, please reach out at [email protected]. Happy Riding!
      Segway-Ninebot Customer Support.

  • Rated 5 out of 5 stars

    Segway Ninebot G3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is amazing and really easy to use. It folds up for easy transport in trunk ride smooth and fast.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Humberto,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that you find it amazing, easy to use, and convenient to fold up for transport. It’s great to know you’re enjoying the smooth and fast ride—exactly the kind of experience we designed the G3 to deliver.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item. My brother loves it and rides it frequently. Worth the price and would recommend

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Jose,

      Thank you for your 5‑star review of the Segway Ninebot Max G3 Electric Scooter. We’re delighted to hear that your brother loves riding it frequently and that you find it worth the price. Your recommendation means a lot, and we’re glad the scooter is delivering both enjoyment and value.

      If you ever have questions or need assistance, please contact Segway Customer Support at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Good safe and fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome ride goes fast and is great fun! Battery lasts longer than anyone's i know and i can get up to speed quicker than my friends. Haven't had any problems and is very steady even when going fast. Definitely recommend

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Suz,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear you’re enjoying the awesome ride, quick acceleration, and long‑lasting battery — especially that it outperforms your friends’ scooters! It’s great to know you’ve had no issues and that it feels steady even at higher speeds. Your strong recommendation means a lot to us.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Amazing Scooter. Segway nailed it with the G3!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding scooter!! The build quality is very good, and it shows when you operate it. The tech is perfect, and I personally like the app and all the information it provides. I am 5’9 "and 165 lbs, and the speed and handling are great. The app allows you to change the max speed, which is a super nice feature. The scooter can reach speeds of 28 mph and hold the speed for miles! I notice that I can get 25-30 miles on sport mode and 35 on “drive” mode. I have never tried it, but I would see where they advertise 50 miles on eco, and I would agree that it is reachable. If you are looking for a quick but safe scooter that appears to last for years, this is the one. 10/10

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, We're so happy to hear that you're loving the Max G3. Thank you for sharing your incredible feedback. The Max G3 is a phenomenal scooter and an absolute thrill to ride. Keep on adventuring!

  • Rated 5 out of 5 stars

    So fun!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT!!!! So much fun and the battery lasts so long!! I love the antitheft features and also this thing is FAST!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for your 5‑star review of the Segway Ninebot Max G3 Electric Scooter, 28 mph Max Speed with 50 miles Max Range – Black. We’re thrilled to hear how much fun you’re having with it and that you love the long‑lasting battery, anti‑theft features, and impressive speed. Your enthusiasm really shines through!

      If you ever have questions or need assistance with your scooter, please reach out to Segway Customer Support at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Rides very smooth. It is easy to transport.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Amanda,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that you find it a great product, with a smooth ride and easy transportability. It’s wonderful knowing the scooter is delivering both performance and convenience for you.

      For any questions or assistance, please contact our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed and power. Easy navigation weaving around obstacles. Love the smooth glide of this scooter. Couldn't be happier with this product.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi Kevin, We're so thrilled to hear that you're enjoying your Max G3! It's a fantastic ride, and the new generation has so many incredible features. Thank you for sharing your experience with us and keep on adventuring!

  • Rated 5 out of 5 stars

    Best E-Scooter for the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun, convenient for day to day commuting, fast and reliable, gives you flight time with the suspension it has, quick response, great e-scooter overall.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear GeorgioM,

      Thank you for sharing your feedback on the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that you find it fun, convenient for daily commuting, fast, and reliable. It’s great to know the suspension and quick response have enhanced your riding experience, making it an excellent e‑scooter overall.

      If you ever need assistance or have questions about features or maintenance, please feel free to reach out to our support team at [email protected].

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Best Valued Scooter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this scooter. Its range and battery make this a reliable mode of transportation!!! I’m a new rider with e-scooters; however, this scooter is fast and comfortable with bumpy roads and different kinds of terrain. Highly recommend this scooter if its within your budget; it’s totally an investment.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Thanks for the great feedback! We’re delighted you’re enjoying the Max G3 range, speed, and comfort. We’re glad it’s a reliable choice for you. If you need any help, just let us know. Happy riding! — Segway-Ninebot Customer Support.

  • Rated 5 out of 5 stars

    Could not be happier with this scooter. Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a major upgrade from my old E2 pro from Segway. The acceleration on this thing is INSANE. Very comfortable ride quality and handling. The adjustable rear suspension has been fun to play around with and dial in. Other people on here have been complaining about the bad battery life, but that is to be expected if you’re gonna push the scooter to its max 28 mph speed over a constant period of time. I weigh 200 lbs and I’m getting around 15 to 16 miles of range at the maximum speed. To clear up the misconception, the advertised 25 miles of range in sport mode is if you lock the speed to the stock sport speed of 20 mph

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Hi, Anon. Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your new Segway so much. Keep on enjoying the ride!

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great for short commutes. Battery lasts a while. Very easy to use.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for your 5‑star review of the Segway Ninebot Max G3 Electric Scooter. We’re delighted to hear you love it and that it’s proving to be a great choice for short commutes. It’s wonderful to know the battery life is lasting well and that the scooter’s ease of use makes your rides even more enjoyable.

      If you ever have questions or need assistance, please reach out to Segway Customer Support at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Segway Ninebot Max 3G e-scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The segway ninebot max 3g electric scooter works excellent. I like the mobile phone application. The turn by turn navigation on the tft screen is excellent. The price point is good. The battery last a good amount of time. Now an extended range external battery will complete the purchase. Yes I would recommend this to a friend. Who rides responsibly.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot Max G3 Electric Scooter. We’re thrilled to hear that it’s working excellently for you and that you enjoy the mobile app features, including turn‑by‑turn navigation on the TFT screen. It’s great to know the battery life and price point meet your expectations, and we appreciate your suggestion about an extended range external battery — feedback like this helps us understand what riders value most.

      We’re glad you would recommend the scooter to friends who ride responsibly, and we truly appreciate your support.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at [email protected] or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

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