Customer Ratings & Reviews

I brought it as open package but i got it damaged as left ear was not working

Purchase these headphones last year. So far I haven't any problems with them. They are easy to pair with any mobile device . Charging time isn't to bad either . So I definitely will purchase another sennheiser pair.

An extremely outstanding product for the money I paid

Headphones work well. Do what they are intended to do.

Not worth buying even for $100. I can clearly hear all sounds when using the noise cancelling mode. When that's turned off it sounds like all sounds are amplified. Microphone quality isn't great. No bass sound. The headphone pads are stiff and uncomfortable, and the head strap applied so much pressure that you can get a headache. Buttons are hard to find when wearing. If i could return I would, but didn't realize holiday returns passed mid-month instead of the Jan 31.

The sound quality is average, but the thing that is the most deceiving is the noise canceling option, I do not notice a difference between it behind on or off.

Started giving me problems with not charging and it’s very low on sound

Headphones were delivered broken and when I went to exchange there was none in stock. Definitely felt cheap though. Wouldn't buy again

Item never worked correctly. I had to replace the item multiple times, i eventually just returned it and got a different item.

Can't hear anything when all the way up. Bass is on point and i like how its wireless but also comes with the cabel to connect to devices not bluetooth compatible.

Awsome. Over the headphones. It does have small ear cups so if you have big ears, you can try to adjust them in the cup. The ear cup itself is super soft. Volume and bass can be adjusted on the app.

Terrible. I thought sennheiser stood for quality. That’s clearly not the case anymore. These sounded so awful, so muddy that I returned them the next day.

Headphones won't pair and Best Buy won't let me return. This is the last time I ever buy something from Best buy.

Had these since December 20th 2023. Barely used and only one side is working!!! Boooooo

Everything seemed fine, until I did its first performance, (update) then the system didn't work anymore.

This Product is not up to my expectations. Sound quality is very low and noise cancellation didn’t work. I wouldn’t recommend this product to anyone

product wasn’t working, the website said pick up same day and i got it after 2 weeks

The Sennheiser name has been around for as long as I can remember and it's a name that's synonymous with quality. This is my first pair of their headphones. The sound quality is some of the best I've heard in a pair of headphones like this. One of the most important aspects of a pair of good headphones is that they deliver good sound quality. These phones definitely deliver on this point. The first thing you will probably notice is the bass response. It sounds deep and rich and the sound pressure level was truly noticeable. They have a very airy, spacious quality to them and I really enjoy listening to them. They have plenty of volume headroom and for once I was able to listen at a volume I like without wishing they would go louder. I find most noise canceling phones sound much better with this feature turned off and never enabled. These are no exception. Maybe I've never found the need for this feature, but they always seem to introduce some strange sounding elements, and take away the cleanliness. To be fair, I didn't really try very hard with this feature but they sound so good I didn't want to explore it for longer than a few minutes. The look is actually quite simple and plain. Not really what I expected but not a bad thing. They're lighter than similar headphones I've used which should translate to a more comfortable fit, and looking at them I would have bet they were very comfortable, however after about an hour I found them to start hurting my ears. This is not uncommon for full headphones but it was a bit disappointing. The ear cups have a nice soft pseudo-leather covering and the foam underneath is nice and cushy so I attribute the discomfort I experience to the firmness of the spring headband. In an effort to ensure headphones stay in place these days I think this is a common trait, especially with more and more people wearing headphones for a variety of workouts. It's truly a fine line for head phone manufactures to walk and it's very subjective because everybody has a different shaped noggin. The button layout is not especially intuitive and on top of that they aren't labeled. The volume rocker switch is easy to feel and the transport switch is too. I like the transport switch, you push it forward for the next track, push it backward for previous track and press it for play/pause. The two small mysterious buttons, one at the front and one at the back would really benefit from some type of label. Surprisingly, one of them is the power button, which also doubles as the noise canceling button. The other turns on or off the voice assistant. You can choose your favorite one. A small and often overlooked feature is the ability to fold them down to a relatively small size for traveling. In fact they even come with a carrying zippered pouch. Nothing fancy, just a nice nylon case. Perfect for a carry-on, a backpack, etc.. They come with a USB charging cable and an 1/8” phone cable. Battery life seems good and even after listening for a couple hours I was still at over 90% battery life. I really love the sound of these phones and they will be one of the pairs I grab for first. I wish they were a bit more comfortable, but they are certainly fine for shorter periods of time. The controls are “ok”, nothing ground breaking here, but in all fairness, you really don't need to touch them very much, so not a big issue. There is a companion app available for download and I didn't need it to pair the headphones. It does offer some EQ abilities and you can save as many as you want but there were only two pre-defined settings included. It's not necessary to use the app and it's really pretty basic so you may not find a need to anyway. Sennheiser did put the majority of their efforts into the great sound. And at the end of the day, isn't that the bottom line anyway?

Trash poor sound quality, for the cost. Not worth it

My grandson loves these so much that he now has a pair and his parents house and a pair at his grandpa house.