Customer Ratings & Reviews
- Model:
- SMD2470ASY
- SKU:
- 4259700
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 1.2 Cu. Ft. Built-in Microwave Drawer with Sensor Cooking, particularly praising its ease of use and sleek design. Many appreciate its convenient size, attractive appearance, and relatively simple installation. However, some customers find the price a bit high and would prefer an illuminated control panel.
This summary was generated by AI based on customer reviews.
Sleek design - poor functionality & lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no turn plate on the bottom of the microwave, so the heating is uneven. But dealt with it, as the flip out control panel and overall design was nice minimalist. However, after 3 years - it just went kaput and died one day. No warning, just dead. I would have expected a couple more years at this price point.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we really apologize for the inconvenience with your Sharp - 24" 1.2 Cu. Ft. Built-in Microwave Drawer. We would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277. Thank you for choosing Sharp.
Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this microwave. The customer service stinks. I bought it and because it died 15 months after delivery, Sharp has just washed it's hands off the unit. Might as well just get a new, reliable microwave from a better company for less than half the cost of this one, rather than spend the $$$$ to fix it. Also going to advise the cabinet design company we used to never ever recommend this product to anyone.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hi Latte. We're sorry to hear this. Please reach us at [email protected] as we would be happy to look into your case file for you. If possible, please provide your case file number.
Key pad failed after 1.8 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.8 years, the keypad failed. $450 to replace, more if I want home service. I have never had a failed keypad in 25 years of microwave ownership. Also, I fund it underpowered compared to many other models I have owned. Its the only game in town for an under cabinet so I suspect they don't care about quality until their patent runs out. Consider this type of microwave carefully in your design because your buying a poor quality product to meet your kitchen design goals. btw, the microwave was used my me and my wife only, no kids have used/abused it. Hope this helps.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are deeply sorry for the experience you had with the microwave and hope you'll consider Sharp again in the future. If we may be of any assistance kindly contact us at onlinesupport@sharpsec.com.
Spending this much for what?!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The popcorn button doesn’t work. None of my popcorn popped. My ten year old microwave worked better than this RIP My beloved Johnny Gilbert 2012-2022. This microwave doesn’t really heat food the best, it takes forever. Don’t get this sit still look pretty piece of modern junk! It can’t pop popcorn to save it’s poor little life. I’m never spending $1,300 on another microwave that only exists to look good. May as well have popped my popcorn above a car engine.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello Maxine, please accept our sincere apologies for the inconvenience caused. We would love to look into this matter for you and help. Please email us at onlinesupport@sharpsec.com and refer to the case number 9476116.
Good for 16 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife called me today saying that the microwave had begun to smoke and she shut it off. I am frankly annoyed that this unit failed in less than two years. I have reached out to Sharp and am hoping they can assist with repairs but until I have a satisfactory resolution I will not make a change to my rating.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello RemodelCpl, we are really sorry to hear that you had this experience with our product. This is definitely not the experience we want for our customers. You may reach out to us at [email protected] for additional support.
Burnt out year 3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking part of my kitchen. Just burnt out in year 3 and called Sharp, said it was out of warranty. If I pay $1,200 for a microwave, Sharp should stand by that product.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are sorry for the inconvenience. Please email us at [email protected] with the details of the unit so that we may further assist.
Only works for 13 months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Sharp microwave drawer I have and both broke after 13 months use! They don’t offer extended warranties either. At $1,200 to replace ever 13 months is expensive. I’m never buying another Sharp product.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we are very sorry to hear of this experience with your unit. Please reach out to us at [email protected] so we may help. Is it that the unit is not heating? Be sure to include a brief description of the issue as well as the model and serial number in your email.