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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 31 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers regard the Smartsense Shiatsu Realtouch Massaging Chair Pad as easy to use and providing an acceptable massage. Many find the overall performance to be great. However, some customers have noted that the heating element does not warm up sufficiently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 31 reviews
  • Pros mentioned:
    Massage quality
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    The best chair massager at this price point!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As close as a massage you can get at this price point. This chair massager actually does the neck & shoulders. It scans your body to adjust massager noduals , this is one of 3 different chair massagers I've owned and the BEST. The heat for me could be hotter, you won't be disappointed. Great gift idea too !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great pick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well. Convenient storage. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great vaule excellent product. Litte heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps my sore back. Need a cushy seat as it gets an extremely deep message depending on how hard you push back into the cushion. Easy to clean cusions. The heat setting doesnt seam to do everything or its very litte bit of heat, back feels much better after anyway? So im keeping it....

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality, Overall performance

    Rated 4 out of 5 stars

    Great message

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used this product a few times since receiving, but am enjoying it so far. It is very relaxing to get a 15 minute massage after work. The Shiatsu message is slightly uncomfortable on my lower back, so I select the option for upper back only - which feels great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product but I do have one complaint. The heating element doesn't warm up enough. Other than that it's great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great home massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents for Christmas, they love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best chair massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has turned out to be the best Mother's Day gift in history! I got it for my wife because of ongoing back pain, and it has made her life so much easier. I was worried it may not do as good a job as the all-in-one massage chairs but, this has turned out to be just as good! The rollers move and rotate in just the same way, and it has a selector that allows you to choose what areas you want to reach or concentrate on. Plus, you can move this around the house to suit your needs. My wife looks forward to using this every day and has even fallen asleep while using it. Totally worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Massage quality

    Rated 5 out of 5 stars

    Love this chair massager

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one for me, and I love it! it really relaxes me and I like that I can select the spot where I wanted to stay. I like it so much that I bought one for my son.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Mobility massage concept

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it's primary for the Back and Thighs, it does provide a nice basic massage. It works great in a chair or on a yoga mat.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 3 out of 5 stars

    Ok for a while

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very exciting to buy, and I even gifted them to 2 people. While it chair gives an ok massage, using it often and longer than 10mins actually hurts your back. It’s good to have at home, and a fun thing for guests to try. We just don't use it as often as we thought we would.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Relax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good love it everyone always ask e for one next yr

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 4 out of 5 stars

    Portable, it's here when you need it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid massage action...seems sturdy and solid. Only trouble is getting it up high onto the neck/head area.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Great Massager!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this back massager! It has 2 settings for the kind of massage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase and works as advertised! Would recommend…

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents. They use it everyday! The best!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it and fell in love ! I would highly recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh wouldnt buy again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck while sensing and cant use it in seats its attending in the product manual

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure you're satisfied with your purchase, so please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ if there's anything we can do to assist.

  • Rated 3 out of 5 stars

    massaging chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a back massage. It is ok for the price but does not meet my expectation. It is somewhat "hard" on the back, so it does not help.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Massage out the Day

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Wife loves jowbit feels after working all day.. works great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not much bang for the buck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's speedy shipping and customer service is really good, and perhaps it really depends on having the perfect chair set up for this item ( I tried 4 different options), but this wasn't the best machine massage experience I'd ever had, especially for the money. I'm a professional massage therapist and this chair pad actually made my back more sore, so I'll have to return and try something else.

    No, I would not recommend this to a friend
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