Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Open until 10 pm
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 89 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

80%
would recommend
to a friend

Customers are saying

Customers admire the MOTO E5's large screen, affordable price, and good camera quality. Many appreciate its long battery life and ease of use, finding it a great value for the money. Some users, however, point out that the phone's unlocked status may be misleading. The phone's performance and memory also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-89 of 89 reviews
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Big beautiful Moto

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Moto, very good buy at Black Friday price. Quality build, feels solid, nice slick screen, good feeling responsive keypad. LOTS of wallpaper, so many quality photos they were in categories. Vivid screen with adjustable color tones, brightness. Brightness & color still vivid at 35%. Good volume on ringtones. 5.73gb used of 16gb memory, 10.27gb free. 8mp back cam (not 13mp), 5mp selfie cam. 1.4ghz octacore processor, 8.1 Oreo OS, microSD memory card slot up to 128gb, non removable battery, sim card/memory card tray on left side. Wifi calling capable. Easy setup, very nice overall. Glad I found it! With big capacity battery it should last long on a charge even under use.

    I would recommend this to a friend
  • Cons mentioned:
    Unlocked

    Rated 1 out of 5 stars

    did not like

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot be unlocked by third party. did not like so it was returned

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Permanently locked to Simple Mobile... had issues with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    phone is not what I expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having a lot of trouble with setting up the phone it cut itself off when i am talking to someone, it has been difficult to , I am planning to return the phone very unhappy and disappointed with this purchase

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi reefam, Sorry to hear you're having a problem. If you still have the phone, we'd like to help investigate what happened. Write us an email at [email protected]. -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Never used it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the phone for some friends who never had to use it. He opted for an iPhone . End of sending it for a friend overseas just to realized that it was locked . Poor choice for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect information

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to be on simple mobile plan for 12 months to unlock it. I ended up returning it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone at cheap price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great for the price, I will totally recommend it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experience, I bought the phone Moto E5 because on the internet it says it has 13 M camera, and the one they sent me was 8M, but in customer service they just told me they could not do anything, that I return the money. But I want the one they promised me on the internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good phone for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone goes black when listening to messages, making it impossible to respond to prompts. Further, text messages takes forever to be transmitted.

    No, I would not recommend this to a friend
Sponsored