Customer Ratings & Reviews

It works like promised! I like knowing who is at my door.

I bought this to trying to give it a chance but it records people as they leave (big lag) and motion sensor detects nothing.

I bought Skybell because of free video recording in lieu of Ring doorbell. Unfortunately, the Skybell could not sync to my android app (on Nexus 6, Android 6.0.1). I returned it for a refund and got Ring instead. Ring worked for me.

Works well when there but loses connection with Apple TV and therefore will not work from remote locations

I contacted them for a week regarding issues with installation. Left multiple messages and an email. No respond and finally took it back to Best Buy before it was too late to get a refund. Not a good product if you can not get it to work.

This doorbell has some serious known issues, that the company refuses to acknowledge. Primarily the constant buzzing coming from the door chime.

The first one I got was DOA so exchanged it for another. The second one worked for about a week then would never connect again. Support is the worst I have ever dealt with (assuming you even get through). Save your time and get a Ring Doorbell Pro.

My unit was unable to syn. Repeated attempts through tech support was fruitless. I may have had a defective unit. I returned this product and purchased a competitors unit which works flawlessly.

my system has a slow upload speed. camera did not work. write up should state required speed need 1.5.

I received my skybell last week and installation was a simple 5-7 min process including set up on my iPad. I like it so far but my wife loves it. My favorite feature is the amazing color night view. My wife's is the color pic button to match our custom front door. We are very happy so far.

The specs and pictures looked good. The reality was different. Here is a list of problems in their priority order: 1. Long delays in everything. Not consistent ranging from 10 seconds to 10 minutes delays in notifications of motion detection or button press. The unit does detect a person walking by the door almost immediately (light change shows that) but it starts recording with a delay so there is no chance of catching a picture of a UPS driver leaving a package, or worse a thief stealing it. I had a long talk with support and got the usual: how far is the router, try to clear cache, reboot the phone, reboot the router, soft reset the bell. Tried all. My WIFI signal is superb: Link 100%, down 50 mbps, up 8 mbps, strength -47db. Tech support guy agreed, but had no suggestions that actually worked. Even the soft reset of the unit is flaky: sometimes it works sometimes not. It took 4 attempts with support guiding me to get the reset, but delays did not go away. This one is a complete show stopper and the reason for the unit going back for a refund. 2. Support is terrible. Took several redials to even get into the wait queue, otherwise get a message "call back later." Once in a queue the wait is in tens of minutes and support is useless. 3. The Apple version of the app is slightly more stable than Android. Still no good but a bit better and faster. 4. Conversation with a person at the door (if they have enough patience to wait) is half duplex. In other words it is one person at a time. You hold "talk" button of the app and talk, but cannot hear anything the other person may say, release the button and they can talk but will not hear you. This is a $200 product in 2016! Joke. 5. Motion detection creates video clips (regardless of their useless content) which can pile up. Each must be removed individually by hand taking 5 to 10 seconds. According to support "Group delete" is a frequently asked enhancement and they are working on it. Sounds like a simple fix and the product should not have been released without it. 6. To view anything you have to hold your device horizontally. Vertical format does not work. 7. Relatively minor nuisances: no manual comes with the product - all online but the web address in the printed startup sheet is wrong. The power connection screws are tiny and too close together to a point of inconvenience. The mounting screws have Philips slots for a small screwdriver. They actually include one with the product. Good luck trying to attach the bell to wood using that or any other small screwdriver. If you do not have an existing mechanical bell but are installing this bell using a standalone power supply it requires a 10 ohm 10 watt resistor. It is just a few cents item but is not included so you have to run to an electronics supplies store. In summary: way to many problems of different scale. Not a consumer grade product. Expensive and sloppy.

This SkyBell HD only took me 10 minutes to install. It was a pretty simple process. The HD video is amazing. The motion sensor is a great feature to track my kids coming in and out of the house. We recently setup our SkyBell HD to our Nest Camera in the babies room. SkyBell app is really easy to use as well. I highly recommend this product.

The Skybell is pretty easy to install although you may have to fiddle with your doorbell wires as there is not a built in channel in the housing for the wires to get a flush fit. The appearance is fine from a distance, up close you can tell it has a plastic housing and of course the Skybell logo is very prominent. Motion detection works well, and the Skybell HD app provides immediate notification of any activity.

Install took less than half hour. Everything eorks great integrates with smartthings. Picture is great. Very pleased.

Sometimes it records, sometimes it doesn't. Sometimes I get a notification, sometimes I don't. I made numerous troubleshooting attempts, then contacted Skybell Customer Support. This is the response I received: "Our development team has plans to integrate the camera into detecting motion that is more reliable to the user. This should bring improvement to the way the unit is sensing motion in the areas with high heat such as Florida or Texas (to name a few). Additionally, we have plans to add customization to the application with this update such as "video zoning". But for the time being I have placed your SkyBell in queue to receive the pre-alpha version of it to make the motion more sensitive (the customization is not included). The update takes around 5-7 business days. Once the testing for the final firmware is complete, your device will be updated automatically (just like this pre-alpha version)." In other words, Skybell acknowledges that its product doesn't always work. Don't waste your money! Also, I will no longer purchase from Best Buy. I'm outside of their 15 day return window - by six days. Only Amazon, from now on!!

I purchased this item dec 16, 2016. Today dec 29, 2018 it doesn’t work as of dec 20th was the last recorded notification. Customer service for sky bell is lousy. The doorbell itself is very attractive. There is a lag in motion and notications, more like 45 secs. The sensor cracked and this is supposed to be weather proof. I hpurchased it for my new construction home and it is under a covered porch nor doers it get water or direct sunlight. Today, i am in the market for better quality that is worth spending a couple of hundreds.

I travel a lot for work and this made it easier to see what's going on at my house while I am away. Plus my kids have another way to get my attention if needed. I also love the night vision I think it's a really cool feature.

I have had so many problems since I bought this skycam doorbell camera, Tech support is awful, the doorbell and camera don't work most of the time. the camera been replaced once, still not working, now the warranty is off, and I"m under a contract for the next 3 years, the price for someone to come out and fix the problem is $50-80 each visit. I would not recommend this product.

Since I purchased my SkyBell these are the most important problems I have had: - The SkyBell loses its connectivity to the wifi very often for no apparent reason. I have an excellent wifi signal that covers my entire house. All of my other smart devices work perfectly without any problem, except for the SkyBell. When I want to connect to the device, a message often says "try again later" or "live stream cannot be established". It makes the device absolutely unusable as a doorbell and unreliable as a security device. - The SkyBell has an abnormally long connection time. When the device works, it takes at least 15 to 20 seconds for the camera to stream. Most of the time, I have to give up on the device and rush to the door to answer my visitors, who are already waiting and think I'm not home. When there's a warning, connecting to the live stream takes so long to establish the danger has often passed. There's also no guarantee to have both sound and video. - The SkyBell has serious issues with its camera. I often don't get any alert on my phone while the mail person or UPS driver has just left packages at my door. Or, I get too many false alerts while it's clear nobody is around when I'm home and come to check myself. I attempted many times to adjust the sensitivity of the motion sensor but it doesn't make any difference. - The SkyBell customer support experience is awful. The company shows no interest in solving problems. It's very hard to communicate with them. The "live chat" on their website is always offline. If I leave a message, it typically takes at least 24 hours before I get a reply. And, their reply always claims that the problem is with me: for example, my wifi signal, or my electrical connection or ? It's clear my SkyBell was defective from the beginning. For all of these reason, I do not recommend this company and their products!!!

I found this device to be very easy to setup and use. It is very slick technology. It beats the competition as well. I would highly recommend this.