Customer Ratings & Reviews

We got off to a rocky start due to a miscommunication but after we got over that hurdle, the tech was very knowledgeable. We both apologized when we realized what happened. I would have him back to my house. He was efficient.

My geek squad seem to know the serting well but he mentioned people having issues with it when it doesn’t open fully when we need to. He try to fix it again by coming back but the third time, we just pry it a little but with knife to open it.

The unit was installed quickly and efficiently. He explained how to use it and to access the the phone app. Love the device.

The agent gave me information on how to resolve the issue that prevented me from getting the service completed during our appointment time.

Product is very good...Best Buy installers only did the lock and then couldn't get the Nest cameras to run for the other half of the project

The technician was unable to install the smart door lock so that it would communicate with my iPhone. I was able to complete the work myself.

Install was fast and straightforward..I feel safe with the code and deadbolt .

The agents who instslled the locks were knowledgeable, professional and friendly. They explained everything in detail and made sure the lock was working correctly before they left my home.

The installer was on time and very efficient, pleasant, and hard working. Made the install very easy.

The technician took time to install this. Unfortunately once it was done this Yale lock firmware did not work. They had to de install the lock and put the old one back in. I had this same lock (but with optional key use) in my office in Rancho Mirage. It works great. But this time it totally flopped. I brought it back to the store and the store manager took it at the return desk. He was absolutely rude and did not care about it. It seems like BestBuy newer employees are just plain rude. If management is reading this, you should give them a lesson on how to be respectful to a customer. I notice this is behavior in most of their stores in recent years.

Mario was professional and very knowledgeable. Excellent.

i have been presently surprised with the quality of service and the communications with both the store, the Geek Squad and the telephone support. Noah was our tech and he installed and connected 2 Nest Thermostats, a keyless door lock and connected them to Alexa and phones. Noah communicated ahead of appointment, showed up on time, followed all COVID protocol and was patient and thorough in explaining how to get us set up on phones and with Alexa. Highly recommend him.

Not as nice as SimpleHuman, but much less expensive. Would have been nice is the cover was steel or silver color.

Geek Squad is the bomb when it comes to home service. I’ve had a few experiences with them and they have always been super professional, on time, and knowledgeable about what they were doing. Plus, their prices are unbeatable at Best Buy stores. If you need someone to help you set up or fix your electronics, then Geek Squad should be your go-to team.

The lock gives me peace of mind.knowing I can. check via iPhone to see whether I remembered to lock the door

Tech arrived on time and spent double the expected time getting the install right. The latch didn’t align perfectly so he spent the extra time getting it to align and work.

Installed well but a battery was missing for a connecting device and then the wrong one was recommended. Took a while before all was complete.

The team was fantastic. Very supportive and willing to navigate the equipment I purchased. Pleasant to communicate with and very resourceful for future needs. Having a resource like this, helps to ensure anything from a smart lock to a large appliance is managed and installed accurately.

Best Buy had to refer to third party company, because it is a security product. To set this up, I had to go to the store 4 times. Finally, it was handled professionally. I am 100% happy with quality of Geek Squad. The issue was with Best Buy procedures.

The agents installed a replacement smart door lock better than the builder original. The opening was tricky and the lock wasn't engaging properly but Geek Squad took their time and was able to make the necessary modifications to get it to work and it worked perfectly. Agents were kind, considerate, informative and kept me in the loop. I appreciate the extra time they took to ensure the unit was working properly before they left.