Customer Ratings & Reviews

The agent installed my device a gave me step by step instructions on how to operate it. He was friendly, professional and did his job efficiently. I would gladly recommend him to all my family and friends.

Love the features. However, I recommend being dang sure the door frame metal bolt square is centered and properly carved out. Ours was not, and as a result, now I need to contact someone to redo installation. Hope to heck its covered too. Right this moment (02/03/21, 930p) am about to call B Buy check warranty for this. Heeeeelp!

Very punctual and knowledgeable. Installer was professional

The tech was awesome! He was professional and very familiar with the product I needed installed. It took very little time. Unfortunately I has issues trying to get the device online but that had nothing to do with my technician. He was very respectful of my home and used PPE the entire time,

I actually got a kick out of watching the installation the gentleman was actually kneeling down forehead was showing beads of sweat and he was shaking just a little as if he was disarming a bomb; he was really concentrating on what he was doing and he did an awesome job!

The agent who came to install the lock was excellent! Police, kind, wearing mask, patient and did the job in no time. He made up for bad experiences with Geek Squad. Got 3 times an appointment canceled to get a microwave delivered and installed. Next week 4th try… I bought it November!!

My August lock needed a replacement and Geeksquad took care of it! GeekSquad kept me informed of the statice of the repair and was great at finishing the task at hand. Very great job delivering and informing the customer.

This lock is a good security i will buy another to replace other deadbolts in my house! Very convenient!

Love not having to carry a key and the agility to create a code for anyone and track when they arrive and when they leave. Since I have Total Tech installation was free and the guy that did the install shooter up on time.

Agent Brian Sutton promptly installed the lock. After repeated trys to sync it with my WiFi Brian determened that the lock was defective. He took the device with him and returned the next day with a replacement. He then again installed the new lock, synced it with the wifi and even helped me download and setup the app. GREAT JOB -- Brian Sutton.

The ring doorbell is a great device that allows us to see what’s happening outside even when we’re not home.

The installers were on time and performed the order timely

i bought a new yale x lock (smart) for my house, the installer did a great job, explained to me how it with with my smart phone, nest home max, it is keyless so that great, just a 4 number code. Very pleased with the install again it only took about 45min with worth the price, and peace of mind. great job

Excellent work done by the installation team. Thrilled with the expertise and the end result.

I've had lots of problems in the past with different contractors that Best Buy sent for an install. Finally this time the install contractor was very professional and friendly. Did not have any problems. Slowly rebuilding my confidence in these services.

The Geek squad was efficient and the service precise. The product was good too. I love it! Great to check my phone to make sure the door is looked even after I have left the vicinity of the home. I can let someone in without having to share my code.

I purchased a smart lock from Best Buy and was offered a service from them to come an install it for me. This service was a life saver because I didn’t have an idea how to install the lock. Also, when I had any trouble they came right back out and fixed the issue with no problems. I would use this service for every product to be installed.

Technician installed the Elite Vision door lock professionally fast and accurately. He also assisted me to program it into my phone and made sure that all my family phones are working correctly.

The agent arrived early and immediately started work determining the wifi connection problem with the smart lock. He was knowledgeable and efficient. The lock was installed and programed quickly and he cleaned and disinfected before he left. Very please with his work and the features of the smart lock.

The only reason I am not leaving a 5 star review is because the installation itself was not completed by Best Buy, I did it myself. However the geek squad member that came over was very helpful and believed he needed a replacement part for the lock, but that wasn’t the case. Otherwise I’m sure he would have set it up!