Customer Ratings & Reviews

Service person was knowledgeable, friendly and helpful

The ring doorbell is a great device that allows us to see what’s happening outside even when we’re not home.

I purchased a smart lock from Best Buy and was offered a service from them to come an install it for me. This service was a life saver because I didn’t have an idea how to install the lock. Also, when I had any trouble they came right back out and fixed the issue with no problems. I would use this service for every product to be installed.

The agent installed my lock quickly, downloaded the App to my phone, and thoroughly explained the App and how to navigate it. Follow up service was offered if needed. The agents were very friendly and informative.

The agent arrived early and immediately started work determining the wifi connection problem with the smart lock. He was knowledgeable and efficient. The lock was installed and programed quickly and he cleaned and disinfected before he left. Very please with his work and the features of the smart lock.

the geek squad came out and did a fantastic job with the instillation!!

The lock installation was performed on the day the installation was promised. Instructions on how to use the installed product was provided after the installation was completed. We are enjoying using the nest lock.

The geek squad was fast, friendly and efficient. I only go to Best Buy for my installation needs!

The tech did a fantastic job removing and replacing the bad lock with a new one. Programmed it and it works perfectly. Very very happy now.

Had a bad experience with the 3rd party vendor company they used, but Geek Squad installation was great! He was punctual, professional and got the job done. He even came back a few days later when I was having a minor issue. Very pleased and will use them again!

Fabulous lock and even greater service! Folks for over a decade I knew this and have experienced first hand that Best Buy is it, it’s the only place I get all my technology.

A great service - the team which arrived had not installed this lock in the past it was their 1st time and they did an awesome job - though there was a challenge of replacing this lock in the same spot they resolved the issue and installed the lock

Nice sleek design. Best Buy installed. The associate reviewed how to use lock. The lock is very user friendly.

Geek Squad was successful with installing my Nest Thermostat. The Nest lock was installed, but did not work well with my door, and the technician removed a hurricane dead bolt only partially, leaving a hole in the door and a rattling noise of loose parts inside the door. He was unable to install the Nest doorbell, because we didn't have electricity to the spot where the fixture was to go. He said that he'd put that in his notes, and Geek Squad would credit us. It never happened. After multiple calls to Best Buy, I finally was connected to someone who said they'd investigate my Geek Squad service call. I returned the Nest doorlock to the store and received credit for the item, but have not been credited for the faulty installation. I disputed the charge with American Express as not receiving the services I paid for.

The squad was very helpful, full of info. and tips/shortcuts. Absolutely knew what they were talking about, and went above and beyond to make sure my wife knew what she was doing, how to use the app, etc.

professionals are good but scheduling not managed well. even after scheduling they mentioned that it is not in their record. so i need to schedule again and it takes minimum 1 week to get appointment.

The only reason I am not leaving a 5 star review is because the installation itself was not completed by Best Buy, I did it myself. However the geek squad member that came over was very helpful and believed he needed a replacement part for the lock, but that wasn’t the case. Otherwise I’m sure he would have set it up!

Def recommend Geek Squad for a professional installation and quality work.

Installed Smart Door Lock. Did it incredibly fast accurate and showed how it worked. Did a fantastic job.

I was not told when purchasing this lock that I needed a bolt lock on the door to have this work. If I was told I would not have purchased it so I had to return it. The geek squad told me they could not drill a hole in the door to put a dead bolt on the door so I returned this item.