Customer Ratings & Reviews

Service person was knowledgeable, friendly and helpful

The initial install occured on August 1. I filed my complaint on August 8 and was told I would have resolution in 5 days, but that has not occurred and now we are in October with no resolution. The damage occurred because the installer claimed he could not install the strike plate on the door frame, which I would later realize was a complete falsity. By doing this, he butchered the lock mechanism so that it would not close flushly with the door due to improperly installed screws, thus causing it to not close properly and scrape vigorously against the door frame. Then, a second installer had to come and had to yanked out the lock mechanisim and created all of the gaps around the hole. When we asked him to fix it, he took out some putty and put around the area, which we told him was totally inadequate as the lock mechanism and the door have now been compromised. This is a brand new door (we just remodeled our home) and it and the door frame are destroyed because of this installation.

The agents installed my new smart lock, set up the biometrics, showed me how to program codes, and integrated it with Alexa. All in a very short period of time.

Geek squad agents Jesse and Scott did a great job with my installation. The lock part seems fairly straightforward to accomplish.. the programming of the unit took them longer than anticipated.. once it was done I was very pleased with the finish work...

the geek squad came out and did a fantastic job with the instillation!!

The Geek Squad agent installed my smart deadbolt lock on my front door. l want to thank him for doing a good job...

Installed Smart Door Lock. Did it incredibly fast accurate and showed how it worked. Did a fantastic job.

had to come back twice since the door was too thin for the lock and i had to order another piece guys are super efficient professional and get it done!

The agent was able to connect my smart lock and connect my garage door opener to the MyQ APP. I had spent many unsuccessful hours attempting to connect these, without any success.

I have to say I was very impressed with the service and professionalism of my Agent. I only did this because it came free as a promotion with my purchase but definitely glad to have it. The Agent was very professional, polite, and knowledgable. I will definitely consider using them again in the future!

Def recommend Geek Squad for a professional installation and quality work.

At the time I purchased this new lock, Best Buy/Geek Squad was offering free installation. I am so glad I waited to buy until the installation was offered for free. There was no way I would have been able to put it in. The technician was quick, efficient, and did a great job. Would highly recommend.

The agent contacted me in advance. The agent arrived on time and installed my smart deadbolt and ensured that it was working properly. He was very friendly and inquired if there were any questions and answered all that were asked.

The technicians that came out to install the locks were very knowledgeable and knew the in and outs of the entire process. Great Job!!!!

I wanted to have a smart garage opener and purchased a MyQ to do so. The reason I did so is I knew the Geek Squad would install it and they did a great job with the installation and explaining how to use it. Very happy.

The agent was fantastic. She was on time, professional, knowledgeable, and efficient.

Geek squad came out to install an August WiFi/BT smart lock for our front door, and numeric keypad. The techician did a great job and explained things to me every step of the way. It works like a charm!

The geek squad member was polite, efficient and helpful. He was able to do the install in a few minutes. He called to verify the appointment and arrived a couple of minutes early.

Best in the business. They ensured it understood what they were going to do and also helped me understand the device and its features.

This is a amazing service and the technician was really good. Except the other person cancelled on previous day and new person was sent next day. Stay protected. Stay protected. Stay protected. Stay protected.