Customer Ratings & Reviews

Geek Squad advised me to purchase Windows 7 software available on line from Best Buy and Geek Squad told me that all I had to do was insert the Windows 7 software in my CD drive and follow the screen instructions to upgrade and replace unsupported Windows XP. Windows 7 Pro Cost was $143. When I inserted the software a warning message appeared saying It was not compatible with my computer software. Returning to Geek Squad I was now told they would wipe my hard drive clean and install the software but I would have to buy an external hard drive and pay them an additional $85 plus $50 for the hard drive if I wanted my data back. Best Buy policy is not to accept opened software for credit so I am out $143. I pledged never to set foot in Best Buy or Geek Squad ever again.

My comments are about the service you get all the time. everyone is great. Cortney in the geek squad is fantastic . all my purchases are at bust buy everytime i am looking on line i price it out and go to best buy . I needed 2 Tv's and ask about the price and modle im looking for and why it is less..the person showed my why it is less it did not have the features that you want. my camera, 2 laptops......just everything. best buy is the best.