Customer Ratings & Reviews

This is my rating on the install only from the Mastec installer that Showed up almost 2 weeks later because the original Geek Squad Never finished the install because of a back plate we ordered but Never heard back from Geek Squad , so we finally called for new Appointment for Thermostat, and a WiFi issue well again it was farmed off to Mastec , Joe rang our bell and at the time he said he was here for Security job to finish, I told him the only thing unfinished was T9 Thermostat so he installed it , and left . But 15 minutes after he left another 3 rd party installer from Mastec Rang our doorbell I answered I ask him what he was here for and he said Thermostat install, so we were really mixed up because we were expecting Geek Squad for orbi issue but we were told they were still coming when we called found out later that the first guy Joe was suppose to fix internet issue, and other guy was suppose to install the thermostat from May 25th , so we were just disturb That Geek Squad did not notify or let us know what was going on I have lost all hope in our Local Geek Squad service , we called our service Contract Gearheads from Netgear to get Orbi adjusted but Thermostat lost connection not Mastec’s fought they installed correctly just went off line, so we will probably get removed and put our original back on wall . So at this time not happy with T9 the Best Buy sold us when purchasing all ringbell stuff

Did a great job. Was very timely and polite. I highly recommend.

They did a good job and answered all of my questions.

My husband and I really like it it works very well it's easy to use Love using the app as well. Best thing I have ever bought!!

Agents were able to clean up my computer, remove a virus and did it all with a smile and professionalism.

The Best Buy-contracted electrician could not install the thermostat, so we hired an electrician and a technician from a furnace company. This is getting expensive. Does the thermostat work? After more than a month, we still do not know, and it’s getting cold.

I bought two smart thermostats and installation. When the man got to my house he said he only had a work order for one thermostat and he called his boss who told him I only paid to install one of them. I pointed out that yes, I did buy two units but I bought the installation at the same time. I was told by the boss that I had to pay before he could do the work. I subscribe to the Total Tech Service plan and I have always loved it. This time we had a hiccup. I paid that Boss with a MasterCard before she would let him install the second one but their price for that one was twice the fee paid for the first one... Have y’all got all that? I Love Geek Squad but they subcontracted to a third party and that’s what I got.

The service agent resolved the conflict I was having with my dual zone HVAC system. At first I thought he was pushing back possibly assuming it was an equipment issue. ?He worked thru it to find it was a programming issue with the Google Next System.

Very professional was on time.a courtesy call when was 10-15min away. Seem to very knowledgeable about his job and was able to install my smart thermostat. Was nice to only explain once the task as wanted and he done everything we wanted done in the project. I would recommend him to friends family. Friendly, knowledgeable ,punctual, and cleaned as he went along. 5 stars from me. Thanks for everything appreciate it. Thank you your Customer

The agent installed the thermostat quickly and he was very professional and answered all the questions that I had.

The agents were very professional. My wires were so short they could not hook up the Nest. They did go thru the connection wire matching so I would know how to do it. After I finished splicing in an extension of the wires it worked perfectly.

The technician seemed to know what he was doing, but was in a terrible rush to finish my installation and get on to the next one. He had me install the app to run the thermostat, then took my phone out of my hands to complete the process. Consequently, I have no idea what he did or how it was set up. He was not the least bit knowledgeable about how the thermostat actually functions except to turn it on and off. It’s supposed to be a “smart” device. Turning it on and off manually was what I did with my prior thermostat. I didn’t need to spend $250 for that function. Additionally, included in the box with the thermostat was a nice little screwdriver to us in installation. As he was finishing up, I remarked in passing on what a useful size it was (I’m female and have small, arthritic hands), so he said “here, do you want it?” Now it’s mine, it was included in the box with the thermostat, and he’s acting like he’s giving me a gift. VERY unprofessional. The installation itself was fine, although he didn’t offer to clean up the floor where some paint and plaster chips had fallen. Overall, just disappointing when this wasn’t a project I felt I could take on myself.

The Ecobee was installed and works but the presale description "that the installer could handle the wiring for the humidifier" was not true. The installer said "he is not an electrician" and would not hock up the wire that was there to the furnace so that I could use the humidifier change features of the Ecobee 5 versus the 3. I specifically paid more for the 5 for the humidifier feature. Total Tech needs to get their act together in terms of what or what not the technician will do in the presale calls.

When we first purchased this iteam Best Buy sent a 3rd party company out to install them. The first set of guys couldn’t get them to work so they reinstalled the original thermostat and they no longer worked. They left and told me to find an electrician to get my air working again. Went into Best Buy to get things straightened out and the store managers were very helpful and after a couple weeks we finally got them installed by the in house geek squad guys.

Excellent product works great and I had it professionally installed by Bestbuy $129

I purchased my thermostat on July 18 and it is now August 15 and I have heard from no one unless I contact the store or the 1-800 number. A month has gone by and my thermostat is still sitting on my counter. All I get is empty promises of I am going to escalate this up the chain and that I will be contacted. I was never contacted.

First let me say, I LOVE the Geek Squad. They come to the house and smile and talk and give information at the same time they fix/install things. They are friendly and helpful. They arrived on time and helped finish the install of the smart thermostats on our phones which we had done incorrectly. They never laughed at my ineptness or were critical. Just friendly and helpful. I don't think I've ever met a Best Buy geek (whether they're working behind a counter or helping at home) that wasn't nice. Good JOB!!!

The guys who did the thermostats were excellent. Would have them back any time.

The installer seemed to have some difficulty with the wiring and it took longer than expected for the install. Also when I inquired about the humidity setting he did not know how to answer the question and said "it would take care of itself". Since it has been installed we have gotten high humidity "warmings" so my guess is it was not set properly. I will be calling ecobee as well as Best Buy to get this addressed. This is the first time geek squad did not exceed my expectations...

They were OUTSTANDING!!! I have been a member for years and have had many Geek Squad service people come to my house. They were the very best and will definitely continue to be a member as long as they represent Best Buy!!!