Customer Ratings & Reviews
- Model:
- MOVE2US1
- SKU:
- 6557774
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Range
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Move 2 Portable Durable Smart Speaker for its great sound quality and convenient portability. Many appreciate its good battery life and multiple connectivity options like Wifi and Bluetooth. While some find the speaker a bit large and heavy, the primary concern appears to be its price. However, the design, ease of setup, supreme bass, and loud maximum volume are also well-received features.
This summary was generated by AI based on customer reviews.
Great Speaker ****
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best speaker I have ever had. I would recommend to anyone.
I would recommend this to a friendSuperior quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker and very easy to pair. App very user friendly. Makes troubleshooting a breeze.
I would recommend this to a friendGreat addition
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my Sonos system. Seamlessly pairs and enhances audio range
I would recommend this to a friend- Pros mentioned:Sound quality
Good sound quality, BAD lag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the speaker I had purchased continued to lag very badly. I called customer service to try every possible way to fix the lag, but no matter what I did the lag would remain. I had to return this speaker because I could not justify spending this much money on a speaker that lags anytime I play music. The quality of the sound was amazing though. Maybe I got a defective one, but overall was disappointed I had to return it.
No, I would not recommend this to a friend JustOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good portable speaker... the only real down side, is it only performs well in small/indoor areas (like a office)
I would recommend this to a friendMove to Move 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy all the new upgrades and sonos is a great product and sound system
I would recommend this to a friendGreat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent frequency response across the entire spectrum!
I would recommend this to a friendCustomer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great geek squad and reps are always on point
I would recommend this to a friendSonos move
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I imagined. The sound clarity….. chefs kiss
I would recommend this to a friendNot Compatible with Google Assistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissappointed in how misleading Sonos is about this product. While it it “compatible” with Google Home, all you can do it add it to the home app and control playback from there. You cannot add google assistant (but you can ard Alexa??) which means the speaker can’t be added to any speaker groups or sync.
No, I would not recommend this to a friendVery happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love the speaker it is just what we were looking for
I would recommend this to a friendSpeker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker it’s fantastic, very good product, i recommended
I would recommend this to a friendSonos is expensive but awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sonos for the multiroom audio possibilities. The app is good, but not great. Can be a little buggy at times.
I would recommend this to a friendHard to work with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the weight of the item and the holder for it. I couldn't get the speaker to sync to my sound bar it connected to my other speakers just not my sound bar. Had to return the item.
No, I would not recommend this to a friend- Pros mentioned:Connectivity
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Finally tried the Sonos brand after years of using BOSE loved the easy connection to Bluetooth and Apple play BUT after 1 month in half it stop working.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s frustrating when a product stops working, especially after such a short period. Here’s what you can do to address the issue with your Sonos Move 2:
1. Perform a Reset:
Soft Reset: Hold down the power button for about 5 seconds until the device powers off, then turn it back on.
Factory Reset: If a soft reset doesn’t work, try a factory reset. Hold down the power button for about 15 seconds until you see a flashing red light, then release the button. Keep in mind that this will erase any settings on the device.
2. Check for Firmware Updates:
Open the Sonos app and check if there’s a firmware update available for your Move 2. Sometimes issues arise from outdated software, and an update could resolve them.
3. Try Different Power Sources:
Ensure that the speaker is properly charged or try plugging it into a different power outlet. Sometimes, power issues could be related to the charging cable or adapter.
4. Contact Sonos Support:
If the above steps don’t work, contact Sonos customer support @ support.sonos.com for further assistance. Since your Move 2 is still relatively new, it should be covered under warranty. They may offer to repair or replace the device.
5. Document Your Issue:
Keep a record of all the steps you’ve taken, as well as any communication with Sonos support. This documentation can be helpful if you need to escalate the issue or if you’re offered a replacement or refund.
Hopefully, these steps help you get your Sonos Move 2 back up and running or secure a replacement if needed.
- Pros mentioned:Sound quality
Maybe someday this will be worth the price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, but unfortunately you need the app to operate. The app is terrible. Seems Sonos is just refusing to fix the problems with the app.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It’s great to hear you’re enjoying the sound quality, but I understand your frustration with the app. The app is crucial for operation, and it’s disappointing when it doesn’t meet expectations. Sonos is currently addressing these issues so you can fully enjoy your experience without the hassle. Thank you for sharing your feedback—your voice is important in pushing for improvements.
Great Portable Speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minus the fact that this product is more apple user friendly, this is an awesome speaker.
I would recommend this to a friend- Pros mentioned:Sound quality
Beware Best Buy’s vetting of open box items.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to be careful with Bestbuy and open box Sonos Move 2. Purchased Open Box Move 2 and inside was an Original Move. They are nearly identical , and I was unaware. I was scammed, Since I didn’t figure this out until after the return date , Best Buy refuses to accept return or exchange leaving me with a product I have no warranty for. Sonos products sound great. Bestbuy’s customer service and vetting of open box items is a sham.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience regarding the purchase of the Sonos Move 2 from Best Buy. We are truly sorry to hear about the mix-up with the open box item and the subsequent challenges you faced with the return process. It’s understandable to feel frustrated in this situation, especially when you were expecting a specific product and were left with one that doesn’t meet your needs.
While Sonos products are designed to provide exceptional sound quality, it’s disheartening to hear that the purchasing experience did not reflect that same standard. We appreciate you bringing this issue to our attention, as it highlights the importance of clear communication and quality control, particularly with open box items.
We recommend reaching out to Best Buy’s customer service again to explain the situation. Sometimes, escalating the issue or asking to speak with a supervisor can help in resolving these types of discrepancies. Additionally, keeping any documentation or communication regarding the purchase can be helpful in making your case.
If you have any other questions or need further assistance regarding your Sonos products, please don’t hesitate to reach out. Thank you for your understanding, and we hope this issue can be resolved satisfactorily.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware works well. The instructions are minimal and barely sufficient.
I would recommend this to a friendGood Luck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this speaker today 08/24/2024. It was brand new. I was hoping to use it to play audio from a slideshow. It would not charge even when I connected it directly to the power source. It would not charge on the charging station or connected directly. Do not bekieve the hype from other reviewers. The Move 2 neefs to be moved out! It is going back to the store tomorrow!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm sorry to hear about the issues you faced with your new Sonos Move 2 speaker. It's incredibly frustrating to invest in a product only to have it not meet your expectations, especially when you're relying on it for an important task like playing audio for a slideshow. It sounds like the charging problem you encountered might be a defect, and returning it to the store is the right decision. Your experience is valuable feedback, and it's important for the company to hear about it to prevent similar issues for other customers. I hope you were able to swap it out and give us another try!