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Customer Ratings & Reviews

Sonos - Play:1 Wireless Smart Speaker for Streaming Music - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 9930 reviews

98%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 30 reviews

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Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Beware - not as easy to setup as claimed

    Posted
    BBCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Best Buy in-store sales person did an excellent job demonstrating the Sonos WiFi speaker options available although he did not offer to demo the Bose units on the display shelf right next to the Sonos offerings. I ended up purchasing a pair of the Sonos Play 1 units. These speakers have very good full range sound and impressive output for such a small form factor. You really don't need the separate sub unit if, like me, you don't care for very low bass frequencies. This Sonos product has however proven to be very difficult to set-up with my WiFi network. It constantly drops the WiFi connection, stops playing at random and skips tracks when it resumes playing. An online search reveals this to be a very common Sonos problem. For me this situation occurs most frequently when playing tracks from a network attached storage device - the Sonos recommended way to access and stream your music library. It also pauses for no reason while streaming online services such as Amazon and Pandora. I have tried multiple WiFi setup variations including specifying channels and turning off the 5GHz band on my dual band wireless router. No combination of router settings has solved the problem to this point. I am an engineer and consider myself generally a technically competent person. Thus far Sonos technical support has been unreachable by phone and their wait times are extraordinarily long. I am going to give them one more try to fix the issue then I am returning these not inexpensive speakers back to the store. I will update this review if a solution is found. Fortunately I have a somewhat less flexible alternative - my home came pre-wired for speakers which I never installed but I will now seriously consider going this route in lieu of dealing with this, so far poorly supported, fickle technology.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound quality, horrible UI

    Posted
    Crasher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sonos is a good affordable home wirless audio system. It offers superb sound quality at a decent price. Where it lacks is in its user interface(UI). First lets talk about the nice features. The sound quality isn't just good but its impressive. The sound quality sounded as good as some of the really high end speakers and the range is really good. You can unplug the speaker and move it to any room without having to resync everytime. The sound reverberated so good off the walls that it actually sounded like i had more speakers then one. And for some reason if the one speaker isnt enough for you the sonos one allows you to link up multiple sonos speakers including a bass for those hard hitting songs. Now heres what kills it for me. First off the sonos does not hook up to Bluetooth in the normal way, in fact it doesnt hook up at all. It requires you to link your sonos and smartphone or other such device to link up through a common wifi. This means your sonos needs a wifi device with good range. If your wifi is up stairs and the sonos is in the basement you better hope you have a strong signal or you'll get drops. Second you have to use there app and software to play your music. There app is ok but glitches out alot or at least it did for me. I have to use sonos program to access my music and couldnt use my own mp3 program. Some songs would play while others wouldnt. When i first bought the sonos one the sonos app was having problems and was down for a day and since you have to use the sonos app to play music i could not use my newly purchased sonos until the next day. If i could do it over even though the sound quality is good, i would purchase a more expensive speaker that hooks up directly through bluetooth and not have to rely on a seperate program to run the system

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product with recent firmware issues.

    Posted
    KenW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have several Sonos speakers: 4 Play:1 and the TV sound bar. The sound bar is hardwired into the network, so they use the dedicated Sonos wifi network rather than my home wifi network to communicate. (This is the original and better performance method). I have run Sonos for several years and have been very happy with them until this last year. After either a Sonos update or an Apple update, the "Play from my iPhone" feature no longer works well. And this is the main way that I play music. I went several years with no issues. But now, I have routine skipping while playing songs off my phone. I have worked with Sonos most of this year on a solution. So far, they acknowledge that they are working on a problem when Apple Airplay devices are within range, but I don't know that this is my issue. Until this problem, I would have given 5 stars. I hope a solution comes soon and I can again love the product. If you want to play off the iPhone and are considering a Sonos purchase, you might consider getting a Sonos setup, but then testing it hard before you pass your easy refund period in case you experience what I have. I can't recommend right now, but I used to love the product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not a good option for playing music in cloud

    Posted
    RayG

    I bought this speaker after reading numerous rave reviews. These reviews are overwhelming positive and for many, this this an ideal speaker. The sounds is really great, the unit itself is attractive and the app works really well. However, for people like me the speaker is less than ideal. Let me explain why. I primarily listen to music I have bought through itunes or amazon. I like to stream my music on the multiple apple devices I own (ipads, iphones, etc.). I have approximately 6,000 songs, which I store in the cloud to save space on my devices. Unfortunately, the Sonos app only allows you to play your own music if it is stored on your device. This is impossible on a 32GB ipad, For me, the main advantage of using itunes with cloud storage is that allows me to play all of my music on any device. I love this feature. I can't do this with Sonos. All music needs to be stored on my device to work. There is no blue tooth option. The Sonos is great little speaker if this not an issue for you. This mainly applies to people who stream music via a streaming services (Pandora, Spotify, Amazon, etc.). It also works well if you want to play music from particular radio stations. Sonos supports many. BUT, if you're like me, and want to play your own music stored in the cloud, the Sonos is not a good option.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Get used to adding Spotify songs to queue

    Posted
    kramer1354
    • My Best Buy® MemberMember

    Just picked up a Sonos Play1 today after much research and trying to decide on the best wireless speaker system for my kitchen (eventually adding more to play throughout the house). The sound is amazing for such a small speaker; and I listen to music almost solely through Spotify so to my surprise when i was unable to just hit "play" on a playlist I was for sure I was missing something. I wasn't. The way Sonos utilizes music, at least for Spotify, is via adding songs to a queue. This, at first, doesn't seem like that big of a deal; however, for someone who has lots of songs put together in playlists the ability just to hit play and let the music flow it is a very big deal. it is a very large annoyance. So much so that I am very tempted to return the unit because I am having to completely change how I listen and play music. This with the fact that I can't use bluetooth to just send a song right over to the unit (which I knew beforehand) is making me rethink my purchase. I am really surprised there are not more reviews stating these issues. Like I said, if you don't mind copying a whole playlist to a queue to let it just play, then you'll be fine. Just beware, you will change your "workflow" for music listening.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound and wireless

    Posted
    laughlin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sounds is very good, and it is loud enough to cover my kitchen and living room. I could use a speaker in one of the other rooms eventually, and I will probably get one of the bigger ones for the living room. I gave this review three stars because of being limited to the playback through the Sonos app. I currently am an Apple Music Subscriber and can play all of my playlists and my collection through the Sonos and Apple Music integration. After having the speaker a couple of days I wanted to play a podcast that I listen to regularly and noticed that there is a selection in the Sonos app to play music that is on the device. Within this section of the app you could pick Podcasts but as soon as I started playing the Podcast it started from the beginning. I was already halfway through the episode in my car on the way home earlier in the day and was disappointed that the position did not sync with the Podcast app on the phone. if I did not have a subscription music service then I would have returned this speaker due to the limited playback through the Sonos app. With that being said, there was just an update that allows playback of Spotify directly through the Spotify app so I am hopeful that the experience will improve over time.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    BASS FAILED AFTER JUST 2 YEARS

    Posted
    DMAR

    I bought my PLAY:1 in May of 16 and just lost the bass. Of course I didn't pick up the warranty as I only paid $200 and got a $30 Gift Card with purchase. Overall I was happy with this speaker. I had no trouble setting it up and really loved the convenience of accessing it from my phone. I had all my music in one place finally including pandora, spotify and Amazon music. I am a bit of an audiophile but was willing to sacrifice some sound quality for a speaker that I could move around the house and have on my back deck. For a little over 2 years this speaker was a delight. Their tech support was helpful to the extent they were willing to offer a refurbished Play ! for $115. I think though I will opt to go for a Play 3 since those seem to go for $249. Again you don't buy these for amazing sound quality in my opinion. You buy them for ease of use and incredible access to a wide variety of music apps right from your phone. Don't get me wrong the sound quality is better than what you will get from cheaper wireless systems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So much hope. So little return on promises...

    Posted
    KashMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is "Hi-Fi" for the masses. For its size it is a great speaker. However to my surprise! the unit is UNABLE to play anything in the high res world. No 24bit support, no 192 this will basically play your run of the mill itunes songs. The no aux input is also really annoying cause at least then i could hook up a player of my own or even cast to it using bluetooth aptX or something yet nada. Was really disappointed with this "high-resolution" or "audiophile" quality speaker. Would definitely NOT recommend at the MSRP of 200 at 150 i think its basically still too much this thing should've been priced at around 70-100 for what it actually does offer. I haven't tried the play 3 or 5 but will likely try out the 5 before i return the entire system for low quality and compatibility with actual high quality music. ONLY bright side is that it does integrate well with smarthome automation but even then if the iP changes or the router restarts or anything then you have to go back through setup to find the speaker and get it working again. You can't move it around once you've plugged it in without setup through smartthings again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice product, but not worth the price.

    Posted
    Mike
    • My Best Buy® MemberMember

    Bought the home theater package -- soundbar, sub-woofer and two wireless speakers, total price $1,800. The product is nice. Easy to set up, easy to use. Everything worked perfect. But at the end of the day, the sound was no better than the Panasonic system I bought at least 12 years ago for a few hundred dollars (including the dvd player). Bottom line, for $1,800, I was expecting to be blown away by the sound. I was not, and returned the system. Caution -- Best Buy's return policy is iffy. Manager claimed there were "skuff marks" on the sub-woofer and refused to take it back. The "marks" were barely noticeable traces on the black lacquered plastic. We were super careful and I'm sure we didn't put them there. If you buy, be sure to to open the package and go over the unit with a fine toothed comb, or Best Buy might not take it back

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Awesome speaker but has a few drawbacks.

    Posted
    Curso
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let me first start with the positives; sound awesome, interface awesome, support awesome, app awesome. Now on to the not so positive; price, connectivity and use with existing wireless systems. I have purchased two Sonos Play 1 speakers which I use in two separate rooms of my house. The sound produced by the Play 1 is fantastic and fills the room. I just wish you didn't have to purchase a separate device to connect the speakers to an existing stereo system. Just to give you a quick rundown of cost each Play 1 runs about $199. I have a modest 3 bedroom home. I would love to have a Play 1 in my master bedroom, my kitchen, living room and office. So let's do the simple math that would cost almost $800! Now, if Sonos would just write some simple code into their system you could easily connect to an existing stereo system. But you think that would happen? Of course not. The only way to connect is to add the Sonos Bridge which costs about $350. The costs of the speakers and the connect now is about the same as my mortgage payment. In conclusion, this is a great product for someone who has a lot of disposable income.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, ecosystem falls short

    Posted
    iamaustin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This little speaker sounds terrific, with enough oomph to fill a small room with sound - however, it boggles my mind as to why they didn't work out a license fee with Apple to incorporate AirPlay for the price that they are charging... I subscribe to Apple's iTunes Match service which is not Apple Music and is not supported by this ecosystem. Unless the music is physically downloaded on my phone I cant stream it to the speaker. This wouldn't be a problem with AirPlay as the normal music app can see and play all of this music. In addition, I'm not convinced of the speaker's place within the price / ease of use / sound ratio venn diagram. If it had additional audio connectivity (namely aux in and AirPlay, the ability to use it as a PC speaker would be great too), it would rank highly. I use Focal speakers for my computer which sound amazing, and although pricey - are similar in spirit to these speakers. The rest of my speakers all come from the Magnolia department. I'm also an early adopter and computer scientist. I just don't get this product. The new bose?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound is costly!Still comes with limitations

    Posted
    TechLove
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had a play1 for a couple of months. In fact, this is the second one I've ordered. I love the sound that sonos gives. Also that you can pair or unpair so easily. It provides great sound throughout the house... However, there are some limitations. When I purchased the play1 I didn't know you have to use the sonos app to play music. THERE IS NO OTHER WAY! I thought I could connect it to my TV, but you have to spend more money and buy the sonos connect to do so. Lastly, I wish that it had Bluetooth capability. My wife tried to take it to an event we were planning outside and didn't know it had to be connected to wifi. So that was wack! I would recommend this product, but would urge the buyer to do research and be sure of what the product can do and if it lines up with what they would like of a speaker this size. This is more of a stationary/ shelf speaker. Not so much for portability even though it is small in size.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    What Is It?

    Posted
    killgriff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First of all, I will say that the Play:1 sounds amazing. The sound is fairly directional, but with the right placement it's great. As the rear speakers in a surround sound system, I understand the use for these, and since I was told by the BestBuy employee that in a surround system there is no difference between the Play:1's and Play:3's, the cheaper price was an advantage. The thing I don't understand is where these would be useful outside of a surround system. They are too big, heavy, and tethered (power and/or ethernet cords) to be moved often. They only work with an ethernet/wifi connection - no bluetooth, no aux jack - so make sure you have a stable internet connection. The 1's also don't sound as good as the Play:3's as a standalone speaker. My advice: get two of these for a surround setup with the Playbar, or find a good portable bluetooth speaker. There's not much other use for the Play:1.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Amazing sound, terrible system

    Posted
    Martin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a huge disappointment... I got the speaker to listen to music (or anything) at home and it just doesn't work that way. The speaker requires that I download the app and play music through the app so I can't listen to youtube videos, the pandora and 8tracks options within the app are not nearly as good as the actual pandora and 8tracks apps themselves, and I can't just connect any device instantly. So when I have people over and someone wants to play a song off of their phone, they have to download the sonos app and use their search function (which is not good) to play music... As opposed to bluetooth systems which are much easier and quicker to connect. I'm not at all satisfied with Sonos; however, sound is incredible and has no distortion or fuzziness when turned up all the way.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent product but costs more

    Posted
    Parshav
    • Verified PurchaserVerified Purchase

    Dont get me wrong. The product is amazing and the sound quality is wonderful but in order to play music on it, you need to have a paid account with the music streaming services. Sonos would not play songs from youtube (like some other bluetooth speakers) and the only 'free' service from where I was able to play music was Soundcloud. For all other services I was required to have a paid membership. So if you are a member of Apple music or Pandora or Sound cloud+ or any other services then I would definitely recommend to buy Sonos. If you are not interested in shelling out money for the music membership then it wont make sense to buy Sonos as you wont end up using the product as much.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound but over rated

    Posted
    Ebbuts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great sound, great looking, easy to setup and use, but honestly have to say this is over rated. My Bluetooth onkyo system sounds much better, my Bose system also sounds better. I wanted to know what all the fuss was about Sonos so I bought this unit. It does sound really nice and is a powerful little unit. I would have rated it higher but it often losses it’s wifi connection which is annoying. I still would recommend this to my family and friends but only if they wanted to buy they as a group. Meaning a bunch of them so you can use them in multiple rooms playing the same music.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very nice sound for iTunes, some bugs though

    Posted
    JohnQ
    • Verified PurchaserVerified Purchase

    I purchased these speakers to listen to my iTunes library. I have been having some issues accessing my iTunes library on my computer since I hooked up the Sonos Play 1 speakers. I don't know if Sonos changed the format of my music library, but it does not show as an iTunes library any more. Also, not all of the songs from my iTunes library are showing up in the Sonos library. Sometimes only one (or no) songs from some of my albums show up on Sonos. I purchased these speakers thinking I might later get a sound bar and sub woofer to use as a home theater set up. That's a pretty big investment that I might not rush into.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Did not fit my application

    Posted
    AudioNerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    By itself somewhat impressive sound but needs help. A subwoofer is a minimum add to this purchase. I needed something for poolside application so lack of Bluetooth, battery and hitting a smooth lower range = 3 strikes so I took it back. Got HEOS 7 and can live without the battery as it kicks Axx! And has Bluetooth. I also compared with Bose as I considered it when taking back the Sonos but the Denon can’t be beat! If I were building a home wireless system I’d consider it but I’ve got Paradigm studio speakers coupled with Yamaha’s top end AVENTAGE and professional series amps!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Sonos 1

    Posted
    Bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased two of these under the belief I could use them in conjunction with my home stereo. Not so, they are a separate streaming system of their own. So in the end I did not get what I wanted. I blame the Best Buy salesman for not listening to the customer. Maybe I would recommend this to a friend? Initially I was impressed, but I took one of the speakers out of the system, and attempted to set it up at my sisters small home. It would not connect to her Wi-Fi. Then when I got the speaker back home. I have not be able to get it back on-line at the home network again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, terrible support.

    Posted
    hammertime
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall the speaker sounds great. I was very pleased with the quality of the unit. My problems started with playing my phone through this speaker. After searching the web to find out how to connect my phone, I soon found out that it would only play one song then stop. After more searching on the web I found that this problem has been well documented and that Sonos wouldn’t even respond to their customers concerns. Game over. No support, no customer.

    No, I would not recommend this to a friend