Customer Ratings & Reviews

Hi Stuart,

That's excellent feedback! We're thrilled to hear you find the 50" BRAVIA 2 TV outstanding and that you had a great experience with the retailer's service. Thanks for choosing Sony. Best regards, Eliab

Hi Christina!
Thanks for taking the time to provide your feedback on the BRAVIA 2 II and your in-store experience.
We are honored to hear that you are enjoying the great quality of the TV.

Thank you for selecting Sony!
Warm regards,
Estefany

Hi SEBASTIANC,

Thank you very much for the positive feedback. It brings us great satisfaction to hear that you're enjoying the picture and build quality of the Sony BRAVIA 2 II. This quality is driven by our 4K Processor X1, which works hard to deliver a lifelike picture with rich colors and sharp details.

Thank you for choosing Sony!

Best regards,
Dominick

Hi JuanD,

We're delighted to hear that you are enjoying the bright picture and colors of your 50" BRAVIA 2 II LED TV! We understand that the sound can sometimes benefit from an upgrade. To improve the built-in sound, try accessing the Sound Settings on your TV and adjusting the Equalizer or activating the Dialogue Enhancer feature to improve clarity. For a significant boost in performance, we always recommend pairing your TV with one of our BRAVIA Theater Soundbars, which will deliver the rich, full audio experience you are looking for.

Thanks for choosing Sony.

Best regards, Eliab

Hi Jimmy,

That is excellent to hear! We are delighted that you find the 50" Class BRAVIA 2 II LED 4K TV to be a good TV and that you recommend it for entertainment!

Thanks for choosing Sony.

Best regards, Eliab

Hello JimA,

Thank you for choosing Sony!

It brings us great joy to hear that your K50S20M2 TV was easy to set up and that you’re enjoying the quality of the picture. Your happiness with the purchase truly encourages us to keep delivering products that bring ease and enjoyment to your home. Thank you for sharing your experience!

Best regards,
-Fred

Hi RonW!
It is fantastic to know that you're getting a great experience with the BRAVIA 2 II TV and that you’ve highlighted the seamless integration for Google/Gmail users.

A few of the features that make the BRAVIA 2 II a standout are the powerful 4K Processor X1, which refines every image to near 4K quality, and the Google TV platform, which organizes movies and shows from all your apps just for you.

Thanks so much for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, Raphael!

We are thrilled to hear that you are enjoying your K-50S20M2 television and that you are experiencing fantastic picture quality!

It's wonderful to receive your highly recommended endorsement, as we strive to deliver an exceptional viewing experience with our BRAVIA 2 lineup.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Brownsfan,

That's wonderful to hear! We're glad you think the BRAVIA 2 II is a great TV and that you had an excellent service experience during your purchase.

Thanks for choosing Sony. Best regards, Eliab.

Hello LaurieS,

Thank you for choosing Sony!

It brings us great joy to hear that you are enjoying the picture quality of your K50S20M2 TV. We sincerely apologize for the inconvenience caused by glare from windows. To help improve your viewing experience, you might try adjusting the screen settings—specifically increasing the brightness and contrast—which can reduce the impact of glare.

For detailed guidance, please visit: https://helpguide.sony.net/tv/musltn3/v1/en-003/01-03-09_01.html?hl=bri

Best regards,
-Fred

Thank you for your honest feedback, Fairtvforprice.

We’re sorry to hear that the K50S20M2 TV didn’t meet your expectations, and we understand how important it is to have a seamless experience with your cable provider. We apologize for any inconvenience this caused.

To clarify, the BRAVIA 2 operates on the Google TV platform. If you’d like to install new apps or use voice commands, you’ll need to sign in with a Gmail account. However, the TV also lets you choose between Google TV mode and a basic TV mode—so you can continue to use the TV without a Gmail account if you prefer.

We regret that this model didn’t fit your needs, but we genuinely hope you’ll consider Sony again in the future.

Best regards,
Gus, Sony Social Media Team

Hi Carolinagirl,

We sincerely apologize for your disappointment with the 50" Class BRAVIA 2 II TV and the fact that it did not meet the high standards set by your other Sony BRAVIA models. We understand your frustration that the picture quality was not crisp and the colors appeared off, and we regret that this entry-level model did not provide the expected experience. For a significant step up in picture clarity, color depth, and overall processing quality that aligns with the high-performance Sony TVs you've enjoyed, we strongly recommend considering a model from our BRAVIA 5 (Mini LED) or BRAVIA 8 (OLED) series, which utilize our more advanced XR Processor for a truly crisp and vibrant image.

Thanks for choosing Sony.

Best regards,
Eliab

Hi LG34ultra,

Thank you for your candid feedback regarding the BRAVIA 2 II model's performance and value. We understand your frustration with storage and buffering issues, and we want to help resolve these problems immediately. Officially, this model has 16GB of on-board storage for apps, which is a significant upgrade over previous generations; for streaming, buffering is almost always related to the network, so we strongly recommend performing a simple power reset (unplugging the TV and router for one minute), checking your internet speed (we recommend at least 25 Mbps for 4K), and ensuring all apps and the TV's system software are fully up to date in the Google Play Store and system settings. If these quick steps do not resolve the buffering, please contact our support team so we can provide in-depth, real-time network troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab