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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 555 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 555 reviews
  • Rated 5 out of 5 stars

    Best TV EVER!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome tv and lot clearer picture than all the tvs ive bought.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaysonM,

      Thank you for the wonderful review! We're thrilled to hear that you're enjoying your BRAVIA 8 and that you're seeing a much clearer picture than on any TVs you've had before. That's exactly what we aim for!

      The incredible clarity you're experiencing is thanks to the XR Processor. It's the brain of the TV, and it intelligently analyzes and enhances every scene in real-time. It boosts color, contrast, and clarity, so you're seeing every detail with astounding realism, no matter what you're watching.

      Thanks for choosing Sony, have a brilliant day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunned at the quality of the picture and how well it can be seen in a bright room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidW, thank you so much for your 5-star review of the Sony BRAVIA 8! It's fantastic to hear you're stunned by the picture quality and especially impressed with how well it performs in a bright room. We engineered the BRAVIA 8 to deliver breathtaking visuals and outstanding brightness, so your feedback truly makes our day. Thank you for choosing Sony and sharing your experience! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Very happy with my OLED Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy to set up. This is my second Sony TV in a row, and I’m sure glad I made the choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarryP,

      We are honored that you’ve chosen Sony for the second time in a row! The BRAVIA 8 OLED is a perfect upgrade, as it combines our most advanced XR Processor with self-lit pixels to deliver the kind of contrast and detail that really makes the jump to a new TV worth it.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Look this tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has amazing picture quality and i would highly recommend this tv for anyone who is looking for a tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EDWARDC, that's fantastic to hear! We're very glad to hear you're enjoying your new Sony - BRAVIA 8. The OLED screen and over 8 million self-illuminating pixels produce deeper blacks, high contrast and more dazzling colors. Plus our 3D Surround Upscaling creates virtual surround sound from above and the sides using just the TV speakers, delivering a unique and theater-like experience. Thank you for choosing Sony! Regards, -Dominick Sony_US

  • Rated 4 out of 5 stars

    Sony Bravia 8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent color. 2 problems.. vertical bars {lines appear in middle of screen (off and on ). Annoying. geek squad said maybe panel defect. also buffers wifi signal and loses internet connection for a few seconds. thinking about returning,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DickeyS, We're sorry to hear about the experience you had with the Sony Bravia 8. This is usually not the case for our TVs nor the experience we want you to have. If you still have the unit and need assistance, let's try to isolate these issues by following the troubleshooting steps on this link:

      https://www.sony.com/electronics/support/articles/00032635

      If the Wi‑Fi signal on your TV drops or intermittently disconnects, please follow the troubleshooting steps on the link below:


      https://www.sony.com/electronics/articles/00184183

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 8 OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent tv! Like everything about it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamP,

      It brings us great satisfaction to hear that you are thoroughly enjoying every aspect of your new television!

      The BRAVIA 8 is a showcase of our most sophisticated engineering, centered around an OLED panel that utilizes millions of self-illuminating pixels to achieve infinite contrast and perfect black levels. This hardware is pushed to its full potential by our XR Processor, which uses scene-based AI analysis to enhance depth and clarity, ensuring that everything from bright highlights to subtle shadows is rendered with lifelike precision. By integrating our Acoustic Surface Audio+ technology—where the screen itself acts as the speaker—we ensure that the high-fidelity sound perfectly matches the stunning visuals, creating a truly unified and premium viewing experience.

      Thank you for choosing Sony for your home!

      Regards,
      Dominick Sony_US

  • Rated 3 out of 5 stars

    Nuisance Gliches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange. TV turned on and off by itself multiple times in a row. Picture froze. Kept rebooting on initial turn on or Sony banner would appear even though setting was set to return to last input. Periodically disconnected from WiFi and reconnected. Cable brought out new box but did not resolve issue. Best Buy was great with the exchange…delivered…mounted…set up…removed tv at no cost to me. Above and beyond service! I still have concerns with new set. Intermittent turn on issues…picture flashes on and off…must turn off TV and restart…notification that updates available…do update…next day notification that updates are available again! Just a nuisance! Hopefully I can get Geek Squad to trouble shoot! The picture on this TV is great…wonderful color and brightness. Putting aside the gliches, I am enjoying the entertainment this TV provides! Reluctant to suggest buying if you are not tech savvy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyceT,

      Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. If you need further assistance, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best best buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stunning picture quality with vibrant, lifelike colors and sharp detail, its excellent motion handling for sports and gaming, and its intuitive Google TV smart features. Praising its ability to upscale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MelloukiL,

      Thank you for choosing Sony!

      We're honored to hear that your K55XR80 TV delivers stunning picture quality with vibrant, lifelike colors and sharp detail. It's wonderful to know the excellent motion handling enhances your sports and gaming experience, and that the intuitive Google TV features add convenience. Your appreciation motivates us to continue providing products that bring enjoyment and ease to your daily entertainment. Thank you for sharing your thoughtful feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome purchaser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. Great picture do crisp and clear. Good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Angnic,

      Thank you for choosing Sony!

      We're pleased to learn that you love your K55XR80 TV and are enjoying its great picture and sound quality. Thank you for your review!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    55 Inch TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE the quality of the picture on this television!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CatherynD,

      Thank you for choosing Sony!

      We're truly heartened to learn that you absolutely love the picture quality on your K55XR80 TV! We take great pride in delivering a product you enjoy, and your positive comments about the K55XR80's picture quality are incredibly rewarding. We appreciate you taking the time to write a review.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Smart tv

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great qualities but the smart features and constant updates needed are quite annoying! Shuts off during shows if new update is available!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KatieS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the great qualities of the K55XR80 TV. We sincerely apologize for the inconvenience caused by the smart feature updates interrupting your shows. Please know that we will share your feedback with the team to help enhance the update experience moving forward.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Bravia Bravo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is exceptional. The 55” fits well in our space. The remote is very minimalist, which can be frustrating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Birdie48, we are honored to hear that you're impressed by the superior picture quality of the Sony 55" Class BRAVIA 8. The BRAVIA 8's OLED screen truly shines, with each of its over 8 million self-illuminating pixels independently controlled to achieve unparalleled contrast, from the darkest blacks to the most dazzling colors. Your input regarding the remote is also much appreciated as it directly contributes to refining future versions of the product. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Terrific TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are greatly enjoying our new TV. Have not yet discovered all the things it can do. Pleased with the people of Best Buy who sold it to us and delivered it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BevR,

      Thank you for sharing your wonderful experience with your new Sony K55XR80 TV! We are thrilled to hear that you are enjoying it and making the most of its impressive features. To explore all that your TV has to offer, please visit the following link:
      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80.

      We also appreciate your kind words about Best Buy, our trusted retailer, in ensuring a seamless purchase and delivery experience. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Must be something there!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful quality picture! Makes anything watched look movie quality. This is my third Sony Bravia. First two were virtually maintenance free.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. ValerieD

      Thanks for the great review and the 5-stars rating! We are delighted to hear that such a loyal customer is enjoying her brand new BRAVIA TV! Its unique XR processor intelligently enhances every scene in real-time boosting color, contrast, and clarity, so the watching-movie experience can be enjoyed as it never has been before. We are sure you'll love it even more as the time goes by!

      Thank you for always choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv n the service that was great,the person who was on the wall installed,takes only 25 minutes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JesusG!

      We’re thrilled to hear you’re loving your K-55XR80 and that you had such a great installation experience. It’s wonderful to know that the installation team had you up and running in just 25 minutes!

      Thank you for choosing Sony for your home!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Okay so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the TV for almost 3 weeks now and so far it’s been good. The picture quality is amazing. The sound is okay (I didn’t purchase the sound bar). The only issue I’ve had so far is when the TV randomly glitches out, when I’m using the Netflix app, and the remote doesnt work. I had to unplug, and plug back in to make it work again. It happened twice so far so we’ll see what happens..but other than that not bad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toby,

      Thank you for your comment! We're delighted to hear about your satisfaction with the amazing picture quality and superb sound of your BRAVIA 8. We're sorry if you have experienced some issues. This is certainly not the news we would like to hear from you. To ensure you are getting the most out of your BRAVIA 8, if you haven't yet, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/downloads

      I hope this helps. Should you need more information/technical assistance, please email us at [email protected] with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Bravia TV has wonderful color, sharp picture and sound. unfortunately, it is not a user friendly tv set. It is very difficult to set it up. I am having trouble with a tv that is smarter than I am.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnP, Thank you for your review of the Sony Bravia 8 TV. We're thrilled to hear that you are enjoying the wonderful color, sharp picture, and sound quality of your TV. We understand that setting up a new TV can sometimes be challenging, and we apologize for any difficulties you have experienced.
      To assist you further, we have a variety of resources available to help make the setup process easier. You can find detailed setup guides and how-to videos on our support website (https://www.sony.com/electronics/support/), which cover everything from initial setup to connecting external devices and using advanced features.

      If you continue to have trouble, please don't hesitate to reach out to our customer support team for additional assistance. You can email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    sony 55 Bravia OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one...Not Bad........ But, I've had better ( in 44 years ) Sony's in past..... bought because I watch mostly in a darkened room. it's ok.... BUT, still, the big-box style ( long gone ) TV's were/are still superior to these WHIMPY ( picture & sound quality ) flat screens ...... BUT SCREEN SIZE awesome & not obtainable without 4 sp ft of room !!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelnC,

      We appreciate your decades of loyalty to Sony and your honest feedback.

      For the best picture quality in your darkened room, try setting the Picture Mode to Custom and ensuring the Light Sensor is turned off in the display settings. This will maximize the deep, accurate contrast that your BRAVIA 8 OLED panel is designed for.

      Thank you for choosing Sony.
      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Bravia OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture better than I expected. I should have gotten the sound bar too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your feedback, Kurt! We're delighted to hear that you're enjoying the outstanding picture quality of your Sony k55xr80—it’s great to know it exceeded your expectations.

      For an even more immersive home entertainment experience, many customers choose to pair their Sony TV with a Sony sound bar. Our sound bars are designed to complement your TV and deliver enhanced, room-filling audio that brings movies, sports, and music to life. With features like powerful surround sound and seamless connectivity through HDMI ARC/eARC, upgrading your audio setup is easy and rewarding.

      If you have any questions about which sound bar would best suit your needs or how to set it up, feel free to reach out. We're here to help!

      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    You cannot go wrong!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is beautiful and vivid. Love and happy that I have purchase this model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GraceAnn,

      Thanks for these wonderful five stars!

      We're absolutely delighted yo heart you're enjoying your new BRAVIA 8 TV and that you find the color to be beautiful and vivid.

      The BRAVIA 8, with its OLED panel and advanced XR Processor, is designed to deliver stunningly accurate and vibrant colors, along with incredible contrast, so it's fantastic to know you're experiencing that difference.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

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