Customer Ratings & Reviews
- Model:
- K55XR80
- SKU:
- 12165928
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but audio stutters at times. Not sure why. Replaced HMMI cable. Still stuttering???????
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joew, Thank you for the feedback on your experience with your new Bravia 8. We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony TV. We would like to know more about the audio stuttering issue you're experiencing. Is the TV connected to a soundbar, AV receiver, etc.? or is the audio issue coming from the built-in speakers of the TV? May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Bravia 8:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
WOW!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I can say is, WOW!!! Thoroughly impressed. Way to go, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomA, fantastic! We're extremely pleased to hear about your satisfaction with the amazing performance of your BRAVIA 8. Thank you so much for the perfect star review and for choosing Sony! - Romeo
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television pixel is define. It has many features to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarleneP, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone was very nice and friendly. And answered all my questions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaL, Thank you for the 5-star rating! We're thrilled to hear that the BestBuy team was able to provide you with friendly and helpful service, and that all your questions were answered. Thanks for choosing Sony! -Sam
Love my Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. Oled is terrific. Very smart. Smarter than i am.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobo, We're glad that you love the TV. We appreciate your feedback and thank you for choosing Sony. Erin
Refurbished junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Bravia 8 after upgrading from the Bravia 3 that I wasn't happy with the picture quality. After I got it set up it did turn on due to a small crack in the screen that can only be seen in bright light. I returned the 3 to best buy and exchanged it for the 8. Needless to say when I opened the box there was absolutely no plastic or cover to protect the screen. The top of the tv frame is all scratched up. Did not want to make another trip to best buy. So in short I paid $1600 for a factory refurbished tv. I will never purchase anything ever again from best buy.
I would recommend this to a friendNot sure what this means.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ryan did a great job. So meticulous. Overall, very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryM, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl
Don’t tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv professionally installed by Best Buy geek squad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardB, Excellent service! We're also glad that you like the TV. Thank you for choosing Sony. Erin
Most buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First oled tv I bought and I’m very pleased with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardov944,
You made the right choice! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
Newest Sony Bravia tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV it's great..!!! Would definitely recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DwayneB,
Very nice! We're happy to hear that you love your new Sony TV. We appreciate the recommendation and thank you for choosing Sony!
-David
hd tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was a vary good picture but the sound could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuanejE, Thank you for sharing your feedback on your Sony BRAVIA 8! While we're glad you like the excellent picture quality of this TV, we regret to hear that the built-in sound did not live up to your experience. You can configure various settings related to the TV’s sound such as sound quality, volume level, sound mode, etc. according to your preferences to improve and boost the overall listening experience on your TV. For more details, please refer to this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
If you’re looking to waste money, this is the TV!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted exactly 14 months, which is two months past the warranty. Now it’s ready for the trash can. Sony says they wish me well with it. The TV just comes on, the screen cuts off, and a red light at the bottom starts flashing. Sony has really been going downhill lately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
We are very sorry to hear about the ongoing issue with your BRAVIA 8 and understand your frustration after already reaching out to us. For a flashing red light, we recommend performing a soft reset by unplugging the TV and all connected devices from the wall for at least two minutes before plugging them back in. If this does not resolve the issue, please email us at [email protected] with the following details:
Name:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support
Sony tv 55 inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and very pleased with the overall experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeL, Thank you for the awesome review! Good to hear that you're very pleased with your overall experience with the Sony Bravia 8. Thanks for choosing Sony! -Sam
Picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture seems fine. I think I need to tweak some settings from the standard setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CandaceJ, Thank you for sharing your feedback on your new Sony Bravia 8. We understand your concerns regarding the picture settings. To ensure optimal viewing experience, try to adjust the picture mode to Professional or Cinema for your streaming content. There are also various settings that you can configure in [Picture] settings to increase the brightness, colors, and contrast level to improve the overall viewing experience on your Sony TV. You may refer to the link below for more information about the picture adjustment settings of the TV:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
Hope this helps and thanks for choosing Sony! -Sam
The Cinema Is At Home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should’ve been getting OLED’s. Sony ain’t lie!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjRoberts, Thank you for the wonderful feedback! We're glad you're enjoying the cinema-like experience with your new Sony Bravia 8 OLED TV. Thanks for choosing Sony! -Sam
TOO DARK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was great, clear and deep, however, it was so dark that I was straining my eyes and ended up with a head ache. Had to return it for the BRAVIA 7. Sound through TV was oustanding
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigSlim, We're sorry to hear that the picture quality caused you discomfort and it had to be returned. We understand how important it is to have a comfortable viewing experience. The Sony BRAVIA 8 has various picture settings that can be adjusted to suit different lighting conditions and preferences. You can do this by navigating to the settings menu on your TV and selecting the picture mode that best suits your viewing environment. Additionally, you can manually adjust the brightness, contrast, and other picture settings to achieve a more comfortable viewing experience.
For more details, please refer to this link:
https://www.sony.com/electronics/support/articles/00190409
We appreciate your decision to exchange the BRAVIA 8 for the BRAVIA 7 and hope it meets your needs better. If you have any further questions or need assistance with your new TV, please do not hesitate to reach out to our customer support team. Email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall but sometimes glitches with turning on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xuzu, We always appreciate customers who take the time to give us their feedback. We're glad you like the overall features and performance of your Sony BRAVIA 8. Please make sure to download the latest firmware version of the TV to ensure optimal performance and to prevent glitches. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
Ok thought it’d be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For all the hype the salesman gave us, disappointed. Programming is weird and their live tv is still written in Spanish with no way to change
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CindyS, thank you for your feedback! We're sorry you're not satisfied with the BRAVIA 8; we completely understand your frustration. The language settings are easily adjustable, and we'd be happy to guide you through this process and any other settings you need to change on your TV. Please send us an email at [email protected] with your name, username, TV's model number, issue and telephone number. Thank you for choosing Sony. Best regards, -Jenn.
sony TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV keeps shutting off and sometimes has a split top and bottom screen when tuned on we have called the Best Buy and SONY hot lines with little success
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PatW,
Thank you for the review and we're sorry to hear what happened with your TV. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on
For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Defective Product and terrible unprofessional serv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over 2 thousand on this latest model and on the 2nd day problems with the TV arose. It took me 10 phone calls and being hung up on more than once by outsourced customer service with roosters roosting in the background just to finally have my warranty be honored after going through hoops doing their job trouble shooting getting nowhere. Even having me send them pictures to prove my case. Now I'm not even sure I'm getting a brand new tv because that is what I paid for. The tv is arriving in a different box not the actual box i purchased the one at home with. Terrible explanation and stressed out about it all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CallitLikeISeeIt, Thank you for sharing your feedback about your experience with the Sony Bravia 8. We sincerely apologize for the inconvenience and frustration you've encountered. We understand how frustrating it can be to have a new product malfunction and to experience challenges with our customer service. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Your satisfaction is our priority, and we’re committed to resolving this matter promptly
Regards,
Sam
