Customer Ratings & Reviews

Hi user693993, We are sorry to hear that you are expriencing issues with your Sony Bravia 8 TV. We'd love to troubleshoot the issue and make this a better experience for you.

In the meantime, please make sure that the TV is updated with the latest software update please check on this link for the software update https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00346878

Also, please check if the issue occurs on certain applications or if it happens when you are watching from a certain input or channel.

May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
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Model Number:
Issue:

Regards,
Carl

Hi, Dissapointed,

Thanks for lettings us know your experience with your Sony BRAVIA TV. Feedback is well received and it will definitely help us for future references, as Sony always strives to deliver the best quality products.

Thank you for considering Sony products. Have a nice day!
-DiegoV

Hi Deal, Thank you for your feedback on the BRAVIA 8. We're glad to hear that the TV is working fine for you. And we apologize for the inconvenience caused by the installation process. It is disappointing to know that the TV does not sit straight on the wall. We recommend reaching out to your wall mount installer to address this issue. Thanks for choosing Sony! -Sam

Hi BillZ,

We sincerely apologize for the frustrating experience you had with our customer support and the unresolved issue with your BRAVIA 8 television. Providing helpful and effective technical support is a priority for Sony.

We want to ensure your situation is reviewed immediately by our specialized team. Please email the information below to [email protected] so we can better assist you and personally evaluate your case:

Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:

We look forward to connecting with you directly to help get your TV issue addressed swiftly.

Thank you for considering Sony!

Regards,
Dominick

Hi Curtis, Thank you for your review. We are glad to hear that you are happy with the picture quality of your new TV. The Bravia 8 has a total of 4 inputs and HDMI 3 and 4 supports HDMI 2.1 features that support 4k120, ALLM, VRR, and eARC. We appreciate your feedback regarding the HDMI 2.1 inputs of the TV as this will help improving our products in the future.

Regards,
Carl

Hi Matt,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear about your experience with the TV. Please allow us to help you and turn this into a better experience.

If the television is still with you, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/articles/00028577

If the issue is unresolved, even after software update. Factory reset the TV and test it again.

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_14.html

For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K55XR80

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi PeterJ, Thank you for your feedback on the Bravia 8. We appreciate your comments and are glad to hear that you are satisfied with the TV itself. We apologize for the inconvenience you experienced during the setup process. Your input is valuable to us, and we will use it to improve our setup instructions and support. Thanks for choosing Sony! -Sam

Hi ShaneM,

We're sorry to hear about the frustration you're experiencing with your Sony BRAVIA 8 TV, especially with the audio and video sync issues. This is certainly not the experience we want for you.

Sometimes, a simple power cycle can resolve this issue. However, if the problem persists, we recommend following the troubleshooting steps outlined in this article: www.sony.com/electronics/support/articles/00026069. It provides guidance on resolving audio delays or sync issues.

We appreciate your feedback and are here to help if you need further assistance. We recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Best regards,
Maria

Hi UnhappyTVOwner,

We’re sorry to hear about your experience with your BRAVIA 8. It’s frustrating when a new TV doesn’t perform as expected, especially when your older BRAVIA is still going strong. This is not the experience we aim to provide, and wan to make this better for you.

Can you check if there’s a blinking LED light when the TV shuts off? If so, it may indicate an issue. Here’s a guide on what the blinking patterns mean and how to resolve them: https://www.sony.com/electronics/support/articles/00153674?utm_source.

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Thank you for your patience, and we look forward to resolving this issue promptly!

Sincerely,
Maria

Hi Bobby,

Thank you for your feedback regarding the K-55XR80 (BRAVIA 8) TV. We apologize for the difficulties you experienced with connecting your soundbar via the HDMI ARC port. We understand how frustrating it can be when devices do not work as expected. To help resolve these issues, we recommend the following steps:

1. Check HDMI Cable Compatibility: Ensure you are using a high-speed HDMI cable that supports ARC/eARC. Sometimes, using a standard HDMI cable can cause connectivity issues.
2. Correct HDMI Port Usage: Verify that you are connecting the soundbar to the correct HDMI port on the TV. The K-55XR80 has specific HDMI ports labeled for ARC/eARC. Typically, HDMI input 3 is the designated port for ARC/eARC connections.
3. TV Settings Configuration:
- On your TV remote, press the Quick Settings.
- Navigate to Settings > Display & Sound > Audio output > Speakers > Audio system.
- Ensure that the Audio out setting is configured correctly for your soundbar.
Soundbar Settings: Make sure your soundbar is set to the correct input mode to receive audio from the TV.

For further information, please refer to the following articles:
- https://www.sony.com/electronics/support/articles/00278242
- https://www.sony.com/electronics/support/articles/00020051

If the issue continues or if you require additional assistance, kindly email the following details to [email protected] so that we can provide you with the best possible support. We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi Clevegal77,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. We're sorry to hear what happened with your TV. Please allow us to help you and turn this into a better experience.

For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi BowersandWilkinsM1,

We are pleased to learn that your transition from your 2015 LED to the BRAVIA 8 has been such a rewarding upgrade. You hit the nail on the head regarding the beauty of OLED; those "true blacks" create a level of contrast and depth that makes movies and sports truly come alive. We also appreciate you mentioning the flexibility of the settings—while OLED is designed for cinematic accuracy, the ability to tweak the brightness ensures the picture looks great even in rooms with windows. It is also wonderful to hear that our Acoustic Surface Audio+ technology impressed you, even alongside your dedicated soundbar setup.

Thank you for choosing Sony!

Regards,
Dominick

Hi Basil,

We're very sorry to hear you're experiencing this issue with your new BRAVIA 8 TV. A "crackling sound" and being unable to stream from your iPhone is definitely not the experience we want for you, and we understand how frustrating that can be.

This sounds like it could be a compatibility or software-related issue with the AirPlay connection. Make sure your TV and phone has the latest firmware updates, and restart both devices.

If the problem persists after trying these steps, it's best to contact our official support team. They can provide more in-depth troubleshooting and, if necessary, look into whether a repair or replacement is needed.

You can find their contact information here:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for your patience, and we hope you can get this resolved quickly.

Sincerely,
Jenn | Sony North America.

Hi Inthekitchen,

We’re thrilled to hear that your new BRAVIA 8 is living up to your expectations with its beautiful picture and easy setup! It’s incredible to hear your previous Sony served you well for over 15 years, and we’re honored to be back in your home to provide that 4K OLED experience you were looking for.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, StephanieW!

We are absolutely thrilled to hear that you are very happy with your BRAVIA 8 television purchase! It is wonderful to know that the picture is looking beautiful and that your experience has been seamless.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi RonaldA,

We’re thrilled you’re treating yourself to that world-class OLED picture! It truly is second to none.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MariaE,

It’s rewarding to hear that your new BRAVIA 8 and soundbar are providing such a superior experience compared to your previous setup. Regarding the placement, you may find it helpful to adjust the TV stands to the Soundbar Position; this raises the screen slightly to provide extra clearance, which should help with that line-of-sight for your remote and power sensor.

Thank you for choosing Sony to elevate your home cinema and for being a valued part of the Sony family.

Best regards,
Dominick

Hi Zebratape, Thank you for your feedback on the Bravia 8. We're glad to hear that you're enjoying the beautiful image quality and sound. We apologize for the inconvenience caused by the need for hard resets. This is not typical behavior, and we recommend ensuring your TV's firmware is up to date, as updates often resolve such issues. If the problem persists, please contact our customer support through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. We appreciate your patience and hope you continue to enjoy your 4K Criterion collection and explore the streaming features soon. -Sam

Hi KevinN, Thank you so much for the 5 stars! We're thrilled to hear that you're satisfied with the bright picture quality of your new Sony BRAVIA 8 TV. Thank you for choosing Sony, and we hope you enjoy more best viewing experiences with your new Sony TV! -Maria

Hello User578219,

Thank you for your excellent review! We are so glad to hear that you love the picture, sound, and simple setup of your new Sony BRAVIA 8 TV.

The XR Clear Image technology is what helps make the picture so clear and vibrant. This feature works to reduce noise and motion blur, ensuring you get a crisp image with excellent clarity and detail.

Thanks for choosing Sony, and have a marvelous day!
DiegoV