Customer Ratings & Reviews

Avoid the TV, extremely sensitive, no matter if you are covered under warranty that Best Buy or Sony would provided if it is caused by you they won't fix or even take a look, avoid spending thousands on a tv that can get damaged easily even with the RED LED LIGHTS LAST TIME IM SPENDING THOUSANDS ON FUTURE SONY PRODUCTS LIKE TVS, THEY DON'T PRIORITIZE CUSTOMERS

Got attracted by name and beautifully displayed picture in the store. Geek squad installed it. Seemed to work fine. Next day got message from Sony to update the software. I followed the instructions and even had phone support guys try… to no avail. Returned it and replaced by Samsung QLED. Workes like a charm!

Would not work with my xfinity cable box. Geek squad said it was the cable box, left without the TV working. Spent more than an hour on the phone with Comcast after the Geek squad left. Comcast said it was the TV. Hooked the old TV back up, it worked with the same xfinity cable box and cable. I returned the TV as you said it would take two weeks to get a replacement and you could not guaranty the new one would work

The TV extremely hard to set up with the top-of-the line Sony Magnolia surround sound. Due to Covid, we can’t get anyone from Best Buy to assist with set up. So we are stuck with a $5,300 TV and Surround sound on which we cannot watch Network television even after more than 50 hours of painstaking effort! The instruction manuals are nearly useless and support is impossible to reach. SAD!!

the recording states orders ready in1hr. 3hrs later i tried. interesting to cancel then it was ready interesting

The Sony-65" OLED 4k UH smart TV that I have purchased, I love it! Amazing sound that comes through TV monitor...no extra sound system required and the colors is so vibrant. Able to view my apps even able to use my old vcr which is hooked up to the TV using the converter...I am impressed. The sales person Carl was great.. he had a lot of patience with me during my purchase and with all my questions he had to repeat and review everything with me. He had great knowledge of the product and able to describe the difference comparing with other TVs. He was a big help in making my decision to purchase OLED Sony TV. When it came time to pay, I bugged him to review everything one more time as I was confused with warranty stuff. He did and wasn't annoyed, great customer services. In addition, I was looking for TV console, and he quickly found exactly what I have described.

We loved this TV initially. Been a lifelong Sony customer. Literally a few months after the one year warranty ended it died and is unrepairable. Sony has definitely fallen off. Big investment to only last for one year. Be wary of the long term quality on this one....

Still need to constantly adjust color and hue when changing channels

Upgraded from a 55” LG 1080p OLED set. Unbelievable picture quality. Very good sound. Oreo operating system works well and will presumably be even better after upgrade adds Airplay 2.0. Fairly wide selection of android tv apps including all the usual suspects and some I wouldn’t have stumbled upon. Alexa integration and Harmony integration need work — problem with being an early adopter. Remote controls most but not all Tivo commands. Pulls up Tivo program guide but not DVR content. Subtitle button doesn’t work with Tivo (no Tivo button, CC buried in menu structure). Wish macros could be written for colored buttons. Delighted with purchase after 5 days.

It will turn on itself, which makes me feel scared.

18 months after purchasing, it needs a new main board. I feel sick that I spent $2500+ for a TV that’s not paid off. I’ll probably have to buy a new one! It won’t be a Sony!

This TV is still working exactly how it worked on day 1. The quality of the picture is exactly what I wanted and have 0 issues with the product. The tv is responsive to the remote and the interface is easy. Would buy again

After one week, there was a major problem with the sound. Sent back and Best Buy replaced

I love this TV. We've had it since 2020 and I've really enjoyed it thoroughly. Combined with a surround sound system and my 4k blu ray player, this TV has transformed our small family room into our own home theater. The picture quality is amazing. Streaming looks great but you owe it to yourself to get a 4k blu ray player as well to really let this TV shine.

The Internet Connection is defective and does not work and repeated attempts to reach geek squad or store or corporate connections have been ineffective.

It died in this than 20 days Very dissatisfied Should have stayed with Samsung

Killer picture even after 5 years. I love this TV.

I've had my 65" Sony for 3 years now and it looks as amazing today as when I bought it. The Best Buy installers were great, very professional and fast. I would purchase it again if I had to.

great picture and sound. worked with sonos speakers seamlessly. worth the money and has been working great for the last four years. streaming has no lag, game play has no lag. great product for anyone who has the funds.

This TV has a great picture and sharp contrast with deep blacks. I have had no problems since the day I bought this TV.