Customer Ratings & Reviews
- Model:
- XBR65X900H
- SKU:
- 6401205
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Vrr
Amazing picture, but broken promises
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to say for the price the TV was an amazing deal and does look amazing in everything I can throw at it, so Sony's default colors and settings are as what you'd expect from a Sony of being awesome and ready to go out of the box! That birngs me to the broken promise and my biggest disappointment in this TV, those features are VRR/ALLM which was HEAVILY marketed by Sony as being fully supported and ready to be used with PS5. Both were lies and almost 18 months later they're just NOW talking about adding it in a firmware update after pushing it back multiple times which is unacceptable. The new Sony models don't even fully support this and I feel like I was part of a bait and switch, I could have spent a few hundred more and got a 65 inch LG OLED instead which had these features. I was going to give it 1 stars, but the picture quality is so good that I have to give it at least 3.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vegasx007
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are glad that you like the picture quality of the X900H. We are sorry you felt that way. This is definitely not the impression we'd like you to have. The X900H will support VRR and ALLM via future firmware update. Please make sure to enable the Automatic Software Update on your TV to get the latest version.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Erin
Gaming tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great and utilizes all the features of ps5
I would recommend this to a friendGreat picture some issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv on 8/16/20 I'll start off by saying that this is my first lcd tv. I own 3 of the best plasma displays made. 2 Pioneer Kuros. 151fd and a 600 m. Also have a Panasonic zt60. I wanted to upgrade to something 4k. I decided I didn't want to play the panel lotto with the cheaper brands, so I decided on the x900h in 65". Sony has always been good to me in the past. The biggest difference with plasma and this led it the black levels. There's blooming as there is with any lcd. I noticed the blooming right away. I only really notice it when there's a dark scene with something really bright going on at the same time. Subtitles are a big culprit. This set could've definitely benefited from more dimming zones. If your not sensitive to blooming you might never notice. The wife doesn't see it even it i try and point it out to her. The picture is still very good. Hdr looks great. Sdr is good as well. Colors are awesome motion is also very good. I turn off all the motion stuff. I'm sensitive to the soap opera effect. I've watched a ton of 4k movies both on disk and streaming. I don't really use the built in apps to much. The ones I did, Disney+ amazon work well. The other cons I have besides blooming are,. The tv was randomly rebooting its self. It was doing it constantly. I had to do a hard reset to fix it. It still power cycles itself randomly. Another con is when you turn the TV on sometimes it won't have any sound. You have to go into the android tv settings and restart the tv. Once it comes back on the sound works. I am on the latest firmware. Hopefully Sony is aware and this is fixed in the next firmware update. I'll give this set 3 stars because of those issues. If they're fixed I'll update my review and add an additional star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gee04,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
While we are glad that you like the picture quality, we are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you being a long-time Sony user and thanks again for shopping Sony!
Sincerely,
Erin
Perfecto
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best and durable Tv. Quality plus strength No doubt to buy.
I would recommend this to a friend- Pros mentioned:Picture quality
Audio issues upon receving
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, I would like to say that I do truly love this tv. It has a great picture and was a great price for what you get at 969.00. I have not had any banding issues like other reviews have either. However, after a day of having the tv. I have had audio issues where the speakers make a crackling and static noise from the speakers. Especially when playing video games on my PS4 or Nintendo switch. I have tried Factory resetting the TV, resetting (unplugging), and swapping out HDMI cords. Even unplugged and move my indoor antenna, thinking maybe the frequency from the antenna was affecting the speakers. Factory resetting the tv gave me temporary relief for a day, but then the static was back. Unplugging it and resetting, switching inputs seemed to help as well, but again only temporarily. The oddest thing though is that I only have this issue playing games or watching tv over the airwaves, but not on apps like Netflix and Disney +. And you might be thinking like I was, faulty HDMI cords. But I doubt all 3 of my cords decided to die when they work fine on my old television and have tested them again on the old tv. The good news is the best buy's customer service is awesome and they are exchanging a new tv for me. I hope this is just faulty tv and not the Sony brand. Will definitely change the review if the exchanged tv works as intended.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan,
Thank you for purchasing the X900H Ultra HD Smart TV.
While we are glad that you like the picture quality of your TV, we regret to hear that you're having some audio issues. This is definitely not the experience we'd like you to have and we appreciate performing a reset to isolate the issue.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
- Pros mentioned:Picture quality
Fantastic TV for Fair Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality, especially when calibrated properly. Tough to find a better TV in this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, Awesome! We're glad that you appreciate the picture quality of this TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Jay
- Pros mentioned:Picture quality, Refresh rate
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A must have if you own a PS5! Picture quality is great and can run up to 120hz, which supports the PS5!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris0429, Awesome! We are glad that you are loving the picture quality and features of your new TV. Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Hdmi 2.1
By far the best choice I made- SONY X900H 2020
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first ever TV purchase. I am so glad that I went with this particular brand and this particular model. Everything with this TV is excellent. I would 100% recommend this product to anyone who is looking to purchase a future proof TV. I recently got an update that made two of my HDMIs 2.1 Overall very happy with this TV. Excellent job SONY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GSNJr, we are glad to hear that you are enjoying your new TV. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Erin
- Cons mentioned:Tv performance
Short lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 years later the tv stopped working. Not sure if we can fix it, but disappointed with such an expensive purchase.
No, I would not recommend this to a friend - Pros mentioned:Picture quality, Refresh rate
Very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for the 4k/120hz to go with the PS5, fell in love with the picture and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MastaD, we are glad that you like the picture quality and features of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony. Erin
Great TV at a reasonable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Youtube reviews really convinced me to buy this tv, and I will say that I really like it. Who knew choosing a tv would be so difficult?!? Let me start off by saying that I went through 2 different options (gradually increasing in price) before finally settling on the x-900h. Not gonna lie, this is an expensive set... however, once you start comparing it against similar tv's on the market... you will notice that the price is actually reasonable for all the features it includes. Pros: -Nice and clean interface (android tv). UI was something EXTREMELY important to me as I was very used to Samsung's UI on my old set. -Processor speed: Android tv on this television is extremely fast and responsive. -Brightness adjustment is plentiful, during the day I am able to still see a clear picture when I increase brightness. Likewise, at night I can lower it to not hurt my eyes. - High quality build: metal border around bezel and metal feet make the tv feel (and look) more expensive. Cons: -TV has done a weird thing to me, just once, but it powered on and there was sound but no picture. Not sure what happened that time, but I unplugged it for a bit, and then it worked normally again. -Sound could be higher. I find myself needing to set the volume at 30+ to be able to hear sometimes. -TV is thicker than most competitor offerings, but this is not a big deal if you don't plan on wall mounting it (even if you do, it's not a dealbreaker)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi l3il3, thank you for your detailed review. We're glad that you like the Android TV interface, processor speed, picture quality, and the TV build. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
We are also sorry that you have encounter an issue where the TV has no picture. Please ensure the TV firmware installed is version v6.0414. Reference: https://www.sony.com/electronics/support/articles/00254079
We appreciate all of your feedback as it helps improve the product.
Thank you for choosing Sony!
Erin
- Pros mentioned:Picture quality
Great tv but glitches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv and i love the picture quality and everything is has to offer, but my tv turns on randomly when it’s off. I have had it a year and the past 6 months it has been doing it and its starting to happen more and more which is very frustrating. Does anybody know how to fix this issue. I’m so over randomly hearing my tv turn on loud in my living room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bmichelle1, we are glad that you like the picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
We are also sorry to hear if the TV turns on randomly. If you have an external device connected the CEC control of these devices may be the issue of why the TV is waking up. In the meantime, please try following the troubleshooting steps here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00032613
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your TV X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
- Pros mentioned:Picture quality
The best TV for gaming under $1,500
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has every feature needed for the new generation of gaming consoles. The picture is fantastic and the operating system is top notch (android). You can't beat it for the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We are glad that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Good, tv but has some issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for a while. The picture quality is good but I can’t help but notice color banding on the tv that bothers me and I can’t understand why smooth gradation isn’t on this model, I have issues with the every so often that there’s no sound when my ps5 is on screen and have to restart the tv. Those are my two major cons in my opinion, overall I think it’s a decent tv for the ps5 n for majority serves its purpose looking forward to whenever Sony drops the vrr and the allm update and severely hope they add smooth gradation to this model so color banding can be nonexistent
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffrey117,
Thank you for sharing your experience with us. While we are glad you like the picture quality of the TV, we regret to hear the issues that you are having with color banding and sound when connected to your PS5. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. May we know what are you watching when you are experiencing color banding? We highly value your feedback as we are constantly seeking ways to improve our products and services.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We appreciate you and thanks again for shopping Sony!
Regards,
Kris
- Pros mentioned:Picture quality
SONY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT TV. PICTURE QUALITY IS GOOD, CLEAR, AND PRECISE. WOULD RECOMMEND THIS TO ANYONE. CUSTOMER SERVICE WAS GOOD ALSO AT BEST BUY........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LISAB, Great! We're pleased to hear that you like the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Picture quality
Love this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Song 65 TV and had it for one month. The picture is outstanding, However twice a day we have to turn off the TV because the sound is out of sync. Can someone help us with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABLE, we are glad that you love the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Please follow the steps below to fix the sound issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00026069
Regards,
Erin
- Pros mentioned:Picture quality
No Sound Daily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is outstanding. My issue is with the update that brought 2.1 HDMI and 120hz. Since the update, everyday I turn the TV on the sound does not function at all. I need to reset the TV and unplug it every. single. day. for the sound to work. This happened right after the update. Huge bummer for a $1000 product to give me a chore to do. My only other gripe would be there seems to be big light bloom around a light object on a black background.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear you're having a sound and/or picture issue with your TV. We'd love to help you troubleshoot the problem. A firmware update version v6.0414 is now available to resolve this issue. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV.
Reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00254079
If you are unable to resolve your concern, we're always here to assist you. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Wouldn’t recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consistently has issues with the Apple TV where it makes me restart it
No, I would not recommend this to a friendBuggy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the recent update it randomly restarts on its own. Often times in the middle of a good football play or important moment in the game im playing. Completely random and quite annoying. Fix it please. Sound quality leaves quite a bit to be desired. Sound bar needed for anyone purchasing. Other then the aforementioned concerns, tv is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV. We sincerely regret to hear you are having issues with your X900H. This is definitely not the experience we wanted you to have in our product. Let's try to isolate your reboot issue by following the steps below:
1. If you are using an HDMI cable to connect a device to your TV, make sure it is a Certified Premium HDMI cable with a length of 6 feet or less.
• Skip this step if you don’t have one available.
2. Set the RS232C control to Via serial port.
Note: This setting may affect the power consumption of the TV.
A. On the remote control, press the HOME button.
B. Select Settings → Remotes & Accessories → Via serial port.
Note: If this step does not resolve the issue, change this back to the original setting before continuing.
3. Perform a reset on the TV. Please refer to this link for instructions https://www.sony.com/electronics/support/articles/00159487.
We recommend checking the downloads section of your model support page periodically for an update.
Thanks again for shopping Sony.
Regards,
Jess
Buy SONY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just wanted to say I’m going to purchase this item based on the reviews I also want to say I purchased a 40 inch Bravia back in 2008 when Boscov’s was selling TV’s. Never had one issue or repair. Color remained the same as I just took it out of the box. Moving this tv to the bedroom SONY is the only way to go
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mazelott, Great! We are happy you like the picture quality of your X900H Bravia TV! You’ll experience your content as it was intended by the creator with the power of our X1 4K HDR picture processor, as well as enjoy the deeper black levels, rich and accurate color from your favorite SDR and HDR movies, TV shows and games with our TRILUMINOS Display, with your new X900H TV. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! -Jess