Customer Ratings & Reviews
- Model:
- XBR65X900H
- SKU:
- 6401205
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.
This summary was generated by AI based on customer reviews.
End of an era
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a long time, my preferred brand has always been Sony…no longer. This 65” XBR was awesome until it stopped working just under 3 years. Motherboard failure according to tech support. No authorized repair centers in the state and no spare parts available. Dissatisfied with customer support and disappointed with decline in Sony quality.
No, I would not recommend this to a friendSony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a great value to begin with, a week later price went down about $100 they price adjusted it no problem still happy with the TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frody, We're glad that you are happy with your purchase. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Picture quality
Can’t stream
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d buy an insignia over this any day of the week! Apps never work and it always needs to be reset or restarted. I’ve added only 4 applications: Prime, Disney+, ESPN & Peacock. The only one that typically Works is prime. I wish I had bought an insignia. This has been a terrible purchase if you’re using it to stream. The picture is good but the streaming aspect is horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .MomBy4,
Thank you for purchasing X900H Full Array LED TV.
While we are glad that you like the picture quality, we regret that you're having an issue with streaming. This is definitely not the viewing experience we'd like you to have. We’d love to help you troubleshoot your problem and turn your experience around.
In the meantime, please ensure that your TV's software is updated. Downloads are posted on our support page.
https://www.sony.com/electronics/support/product/xbr-65x900h/downloads
If the apps on your Android TV™ don't work properly, clear cache and clear data to try to resolve the issue.
On the supplied remote control, press the HOME button.
Select Settings.
Select See all apps
Under See all apps, select an app you would like to clear data and cache.
On the selected app, pull down the menu, and select Clear data or Clear cache.
Clear data and Clear cache require are performed on an app.
Press the Enter button.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
just had a row of pixels go out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been great for the last 5 months but i just had a row of pixels go out. We'll see how it gets handled. Just hopping best buy can get it fixed for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pat727321,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We are sorry to hear that your seeing row of pixels. This is definitely not the viewing experience we'd like you to have. we'd love to help you troubleshoot the issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Erin
Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will start off by saying while this TV lasted, it was great. Now that that's out of the way, having a great product doesn't mean much if it doesn't last and falls apart. I just hit my 2 year mark with this TV and it has been randomly rebooting for a few months now. The other day it rebooted and never turned back on. I have tried all of the troubleshooting steps provided by Sony and none of them work. I have a fair bit of experience with TV repair and I believe the issue to be a bad powerboard. I reached out to Sony support for assistance and they refuse to fix the TV and told me to look up a TV repair shop near me on my own. I understand the warranty period for this TV is 1 year, but are we really going to act like its normal for a 2 year old TV to just die? Unecceptable in my opinion and even worse Sony does not stand by their products. End Rant. Buy an LG or Samsung.
No, I would not recommend this to a friendNo VRR support unlike advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed with how Sony decided to cancel VRR and ALLM support for this TV. The only reason I got this TV was for the next gen experience and they went back on their word. I'm so mad I can't even return the T.V. since its been over the 15 days. SDR on this TV is meh and the screen judder is too much for me. If you are getting this for next gen, you will only get 4k 120.... save a few extra $$ and get a better TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarineVet,
Thank you so much for reaching out!
Last week, a U.S. Sony Support article was updated and incorrectly removed reference to future support for VRR and ALLM for the X900H series.
Please note that this was an error, and the plan to support these features is unchanged from the previous communication wherein we state that the X900H will support VRR and ALLM via a future firmware update. The article containing the erroneous information on Sony Support has been updated with the correct information: https://www.sony.com/electronics/support/televisions-projectors/articles/00246472
Our apologies for any confusion this may have caused!
Please let us know if you have any questions. You can email us at socialsupport@am.sony.com with the following details.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
Thank you,
Erin
Obnoxious DSE Spots
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first purchased this TV during its Black Friday sale a couple weeks ago, as I was replacing a TCL with some pretty bad DSE (Dirty Screen Effect). These are small, fingerprint sized dark blotches that are super noticeable during gaming and sports when the camera is panning. Low and behold, the first x900h had a couple blotches towards the bottom left and top right. I got it exchanged for another one, and now this one has a DSE blotch right in the center of the screen. I mean really? A TV being sold at 1,400 dollars is going to be have this defect? According to Reddit it has been plaguing the 65 inch models. I’m frankly exhausted from returning and receiving busted TV’s, and I’m super disappointed that Sony would be selling panels this bad at this price. I’m going to try and turn it in for another and pray I win the panel lottery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nate,
We are so sorry about what happened and for the inconvenience. This is definitely not the experience we wanted you to have in our product. We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
N/a
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is this tv ready for the ps5 will the ps5 work on it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaneomatic, we are thrilled to hear that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
The X900H will be a great pair with PS5 and will have future firmware updates for even more improvements.
Thanks for shopping Sony!
Erin
Avoid at all costs...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spend more time trying to connect this to the Internet than watching it. The WiFi stopped working within the first year.
No, I would not recommend this to a friendDo Not recommend this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv (65") 13 months ago and did not buy the extended warranty. I figured Sony is a reputable brand and I am spending a lot of money on this tv and the gentleman who sold this to me never mentioned anything about problems with this tv. Well, I just had a Sony rep at my house to fix my tv and the part is over $600.00 to fix (not to mention I had to pay to have him come to my house). He told me to buy a new tv because with that new part he can not guarantee that this problem will not occur again or even fix the problem. He recommended buying a different brand tv (LG) or if I buy another Sony to get the extended warranty. I am very disappointed that Best Buy never explained that apparently this is very common with Sony and that Sony would allow this to happen when we are spending over $1,400.00 on their product!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laura,
Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.
We regret to hear that you're having an issue with your Bravia TV. This is definitely not the experience we want you to have with our premium TV. We'd love to know more details of the problem you're having and turn your experience around.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X900H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Looking for a solid gaming TV? Look elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will be the last Sony TV I ever buy. Although Sony advertised 4K 120Hz support, the 900H does not display true full resolution 4K at 120Hz - over a year after release, there is still blur, still no VRR support, still no ALLM support, and Sony's lack of acknowledging or addressing these issues suggest this isn't going to change. Sony customer support essentially told me to live with it, and that they would not do anything for me. The TV now sits unused in a spare room, gathering dust, because I had to go out of pocket to replace it with a different brand and model that actually performs as advertised. I bought this TV based on the trust in the brand that had developed through positive experience with previous Sony TVs, and the numerous technical issues with the 900H, deceptive marketing, and dismissive and unhelpful support staff, has utterly destroyed any respect or faith I had in Sony or their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marie2832, thank you for reaching out with your concern, and we are really sorry for the inconvenience. This is definitely not the experience we wanted you to have on our premium TV. We value your input, and we will surely take note of it as we always strive for the best customer experience.
For the 4K 120Hz playback issue, if you haven't tried yet, please follow the steps below and see if it fixes the problem:
• Update the firmware to the latest version (v6.0466). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/downloads.
• Ensure that the TV is properly set up to support HDMI 4K/120Hz signal from another device:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00254067
For the VRR & ALLM, currently, Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM) are not yet available. However, these features will be added via a future firmware update.
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID (if any):
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Don’t buy TV won’t last past 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer be aware of Sony Bravia TVs. These TV will only last you about 1.5 years to 2 years max. I have a 900e which only lasted 2 years and it is dead. Many users are experiencing the same issue. Repair cost is up to $1000 so you pretty much need to dispose the TV You can read all the issues here in Sony community: https://us.community.sony.com/s/question/0D50B00005JLaRESA1/when-is-sony-going-to-issue-a-recall-for-these-xbr-bravia-bad-android-tvs
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Budare,
Thank you for choosing and purchasing our X900E High Dynamic Range Smart TV.
We are sorry to hear that the TV did not last long. It is difficult for Sony or any other manufacturer to quote the life expectancy for a product. Certain variables, such as the amount of use (or lack thereof) a product receives and the environmental conditions in which a product is being used, play a part in the life expectancy of a product. Please be assured we take this very seriously and continuously strive to improve our products.
We recommend visiting our website to help you locate a servicer near your location.
https://us.esupport.sony.com/support/s/service?language=en_US
Please also note that Sony provides a warranty for all products to allow for initial failures to be covered at Sony's expense. Once the warranty expires, it is the customer's responsibility to cover repair costs.
We are sorry again for the inconvenience.
Sincerely,
Erin
Stay Away!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the x900H About a month ago and have had nonstop issues. I have the cable box plugged into HDMI1. Frequently, when I turn on the TV there is no sound. The TV functions, HDMI2, Netflix, all have sound. Just not HDMI1. I need to unplug the TV to get it back. Sometimes in the middle of watching, it will have a loud screeching noise, then reboot. It frequently forgets the setup to HDMI1 and asks to reset it. The guy at Best Buy said this is the third one that he has had with this issue and Sony is giving him nothing on plans to fix it. I sent the TV back to Best Buy for a replacement. It has been 48 hours with the replacement and I have turned it on to no sound twice already. It also doesn't keep the motion settings. I get the soap opera effect every time I turn it on and have to change the settings back where I want them. This TV just sucks!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi danimal, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
Avoid at all costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2k wasted on garbage. It’s really just a mess of a tv - literally changes settings without notice. The “smart” aspect of it is useless. Says Alexa controlled, it’s not.. I can see rotating lines of flickering pixels in solid colors.. and this meager voice activation requires you to press a button. Brand new tv couldn’t even add a little mic.. so so terribly disappointed in something I spent so much for. Just an awful tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ISOO,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We regret to hear the TV smart features failed to meet your expectations. We are also sorry for the inconvenience these issues may have caused. We'd love to help you troubleshoot your problem and turn this into a better experience.
Please check that your TV is running the most current firmware. Once the most current firmware is installed and the TV is on please hold down the power button until the reset option appears. Press reset button.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Erin
Wifi Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within owning the tv for 1 week I have had wifi issues twice. When turning the tv on it shows that it’s not connected to wifi and won’t fully launch any app requiring wifi; when I try to look at the available wifi connections in the Network & Internet setting nothing shows up and I’m unable to enable a wifi network. A tv reset is required which is ridiculous for a tv of such price. Wait for a software patch before buying this tv
No, I would not recommend this to a friendI got a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 months later I have flashing horizontal lines flashing to the point where I cannot enjoy watching anymore. This is my first nd last Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dude,
We regret to hear that you're having a horizontal lines issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience.
In this case, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00109671
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Bought X800H and regretting it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony X800H 2months back and made the switch from samsung. I initially wanted X900H but it was out of my budget. I immediately regretted my decision since X800H doesnt have FALD and the TV doesnt handle dark scenes well. The experience was much better on my previous cheaper TV After 2 months, the price of X900H has dropped to what I paid for X800 and I feel cheated. Sorry Sony, wish I could upgrade to X900H and leave a better review.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dgupta,
Thanks for choosing the X800H TV. We regret to hear that it hasn't lived up to your expectations. We would like to know more about your experience and help you out.
May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Ralph
Sony Social Support
No sound, no Ethernet 1 year after purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No sound and and no Ethernet connection 1 month after warranty expires. What happened to Sony Bravia brand quality? I have my old Bravia from 2011 and it is working just fine. Shouldn’t have to deal with those kind of problems 1 year after purchase at this price point. I do not recommend buying this TV or any Bravia for that matter.
No, I would not recommend this to a friendWorst TV ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this TV... mine died on me after 2 and a half year. Lots of people experience the same thing... just don’t buy it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Banana,
Thank you for purchasing the X900H Ultra HD Smart TV.
We are sorry to hear that the TV died. This is definitely not the news we'd like to hear from you. Several conditions may cause a power issue that prevents your TV from turning on. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV.
Make sure the AC power cord is securely connected to a working wall outlet.
Make sure the power cord is securely connected to the back of the TV.
Try turning on the TV by pressing the POWER button on the TV, then try turning on the TV by pressing the POWER button on the supplied remote control.
Unplug the TV power cord from the electrical outlet for at least 30 seconds, then plug it back in.
Disconnect all external devices connected to the TV.
Turn on the TV.
If the issue still occurs after following the above instructions, repair may be required. Please visit our service website to locate servicer near you.
https://us.esupport.sony.com/support/s/service?language=en_US
Sincerely,
Erin