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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2259 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,259 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is some of the best I’ve seen for the price of this TV easy to set up with plenty of great features!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tkent, Amazing! We're glad that you like the picture quality and ease of TV setup. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and game. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Solid midrange TV with great performance

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for general use and provides a good upgrade in menu navigation performance compared to the X900E from three years ago. The quality shows starting with the packaging. I only had one brief issue where the TV had lines darting across the screen (an issue reported by a few others in internet forums), but after unplugging the power, I haven't seen that problem since (which was many months ago). I would recommend this model to anyone who isn't seeking out a high-end device like an OLED.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Curtis, We are glad that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Regards, Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have had this for awhile now, and the picture for a 65 inch TV is insanely good. Usually the bigger the screen it just gets stretched out and wont look as crisp. This thing was better looking than the 50 inch LG nanocell. The picture is crisp and it really is an amazing tv and best of all I got it for $900. The only issue I have is randomly it will shut off like once a day. Not sure how to stop it though havent really looking into it, it turns back on by itself so its not a huge deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,



      Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.



      We are glad that you like the picture quality of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.



      We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern please email the below information to [email protected].



      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X900H

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      We appreciate you being a long-time Sony user and thanks again for shopping Sony!

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Tv for ps5

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best one yet for your ps5!!!!!! i use this tv to play my ps5 and im loving it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65” UHD TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! Great picture! I love Sony products, waited for the right price and bought it. Saved hundreds of dollars!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick, Awesome! We're glad that you like the picture quality of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv at a good price. Easy set up. Set up easily to iur surround system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love the TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying the new, smart TV. The Sony is providing a great picture and using the smart part has been easy to navigate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tommy, awesome! We are thrilled to hear that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great quality! The picture is so nice. It’s easy to set up and use. It’s not bulky. I highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BAKEY9, Excellent! We're glad that you like the picture quality and ease of setup and use. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally switched out my old 37" 1080p Hiteker TV from 8+ years ago for this one. I'm am blown away by how good it looks. I can definitely tell where the blooming occurs, but it a whole heck of a lot better than my previous TV that I don't really mind it much. I appreciated how this Sony has all the smart functions, works with my Apple devices via AirPlay, works with Amazon Alexa, and syncs well with my Sony sound bar and blu-ray player. I love this TV so far. Set up was easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi xpsbuff, Awesome! We are glad that you are enjoying the picture quality, features, and smart functionalities of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony X900H Great Tv !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I bought the Samsung QLED Q70 and it came with damages, they changed it for another like it and it also came with damages too !!! So I said this time I'm going with Sony which is a little more expensive but they come out good and that's how it was. I took the Sony Bravia X900H, it is way better in general, it came without any defects and so far it has not given me any problems. Great TV !!! Highly recommended for gamers and to watch series or movies! Thanks @BestBuy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamsungQ70TVeryBad, we are sorry to hear about your shopping experience. However, we are pleased to hear that you like the X900H and it came without any damage. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony x90h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from a 42” to a 2020 65” tv. Great image, great lightning, great quality picture, perfect for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamiwake, Amazing! We're glad that you like the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with this TV. I don't expect everything (with any piece of technology) to work flawlessly but, I do wish Sony would rethink when they announce features that are "expected" to rollout after release. Case in point: VRR/ALLM. Do I wish the TV was a bit brighter? Sure, but the picture is amazing and certainly enough to enjoy most content. The Android OS and features work great. Picture engine and upscaling are amazing. Overall, I would recommend this TV, especially if the price goes on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WalterRodrigues, Glad to hear that you are happy with the picture quality of your new TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    this TV is a 65 inch smart phone without the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm not impressed with this TV. I realize there is a learning curve with new electronics. This TV is not forgiving it responds slow at times and shuts down and "REBOOTS" all to frequently. The picture is excellent as normal for SONY. The instructions coming with it could improved vastly. I am knowledgeable with electronics both audio and video, but you spend large amounts of time attempting to set it up and hook it to the overall system and then stumble around to find the proper settings. Still working on some things after a month.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Turbinetwister, Thank you for taking the time to review the X900H. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games.

      We are also sorry to hear that you've encountered some issues setting up the unit. We’d love to help you troubleshoot your problem. Please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Great TV great service from Best Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent television by Sony. Best Buy delivered TV at my doorstep as expected!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sooo close to 5 stars

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so badly want to give this tv 5 stars but cut it to 4 solely due to their first firmware update for the HDMI 2.1. This update actually made my TV unstable and I had to search a few sites until I found the temporary corrections. Sony has since released another firmware update that has corrected the issue but I expect they should have gotten it right the first time. Picture is amazing. PS5 will be in soon and I hope they are a match made in heaven just as my old Sony TV was with the PS4. Also, getting it for $970 was a huge plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DformyOffice,

      Thank you so much for the 4-stars rating. While we are glad you like the superb picture quality of our X900H, we are so sorry if you encounter some issues after the first firmware update. However, we are pleased to hear that it was fixed after performing the recent update. We will surely take note of your feedback as we always strive to make this a better experience.

      The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      Thank you so much for purchasing our X900H and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good, but bugs hold it back

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV quality is pretty good. Gaming features are great. But there are so many bugs. One consistent bug was the TV would often turn on without sound (from both tv speakers and sound bar). The TV would randomly shut off or crash. Those issues really ruined it for me. Did everything from factory reset, to contacting costumer support. I even checked online forums and found that the aforementioned are relatively common issues.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dashby,

      Thank you for taking the time to review the X900H. It is nice to hear that you appreciate the features and overall picture quality of your Sony BRAVIA TV. We also regret to hear you are experiencing unexpected issues with your TV. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover.

      - Turn off your TV and disconnect all devices.
      - Unplug the power cord for 2 minutes and then plug it back in.
      - We also recommend updating the software of the TV. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00119543

      If the issue is still unresolved, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X900H

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks for shopping Sony!

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Brilliant!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 65” x900 H model. Just Brilliant TV. If this TV fits within your budget, just get it. It is such a great TV You may not need an OLED or QLED yet, since there is not much content out there for that kind of quality. This 4K ultra HD is Full Array LED and as good as OLED. I am very happy with picture, sound , the set process and Best Buy Delivery process as well. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is beautiful!!! The picture is really great, and it works beautifully with the new consoles! 4k and 120fps!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Insultz, Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    900h wasn’t good enough for me, love the 950

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The discounted price of this tv was irritable vs the OLEDs or the 950h so I really wanted to love it but after bringing it home and comparing it to my 900f, the new 900h proved to have a lesser picture no matter what I did with the settings. The detail was less and the vibrancy of the colors were less too. While a great tv for a lot of people, I couldn’t live with it knowing it was a step backwards from my 2 year old 900f. For this reason, I decided to step up and spend more money to get the image quality I was looking for. Bought both the A8h and 950h while they were still on Black Friday sale. I set both TVs up next to each other and made comparisons using lots of different content but no gaming. I could provide a bunch of detailed comments but the bottom line is, I’m thrilled with the 950h. I can’t believe how close they are in picture quality. It is super hard to tell the difference and I looked at a lot of content to discern differences but they were very subtle and only on certain content. If OLEDs are considered the best and I use that to rate the A8h a 10, I would rate the 950h a 9.5 given how tiny the difference was. My 900f a 8.5 and the 900h a 7. I didn’t pick the OLED over the 950 bc the legs are super short and don’t allow for a soundbar, it was another $400 for marginal benefit and while a small risk, burn in can occur, though I wasn’t too worried about that. If they were the same price, I still would have struggled picking but for $400 more, it made the choice easy. If the OLED was a 10 and the 950 a 8.5, I would have kept the OLED but that wasn’t the case.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,

      Thank you so much for your feedback, and we are sorry if the picture quality of our X900H did not live up to your expectations. We value your opinion and we will surely take note of your inputs as we always strive to make this a better experience. Picture quality depends on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. Please go to Settings - Display & Sound - Picture. You can also change the picture advanced settings of this TV for a better viewing experience.

      Despite what happened, we are really pleased to hear you are satisfied with the incredible picture quality of our A8H Sony OLED TV and X950H 4K HDR Android TV.

      Thank you so much for sharing your experience with our product and thank you for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Hdmi 2.1, Picture quality

    Rated 5 out of 5 stars

    Jimmy hughes very happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv from best buy and couldnt be happier. Great picture and sound plus the 2.1 input is a bonus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Besttvfortheprice, Choosing this TV will definitely be worth it! Thank you for sharing such an excellent shopping experience and awesome review of your X900H Full Array LED 4K Ultra HD Smart Android TV! We are extremely pleased to hear you are enjoying the features associated with HDMI 2.1, incredible picture and sound quality, and overall performance of this TV. At Sony we strive to put forward the best possible products for our customers. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you so much for purchasing our 65" X900H and for choosing Sony! -Jess Sony_US