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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2259 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,259 reviews
  • Rated 5 out of 5 stars

    Very happy with purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV that lives up to the Sony brand name. True color representation right out of the box and even better after using Rtings.com recommended settings. The screen is evenly bright with no dim areas or dirty screen effect. All types of content are a joy to watch. Don’t forget to change your HDMI inputs to enhanced if you have HDR capable devices, such as an 4kHDR streaming box or blu-ray player, to get HDR to work!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi imtbone, Awesome! We're glad to hear that you appreciate the color and features of this new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for sharing your positive review! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Ahhh... Sony.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. The Android OS interface is fast, snappy, and responsive. Be careful to check Google Play for any apps that you want to use on the TV (AT&T TV is not available as of this review). The remote control is light, easy to navigate and accurate for voice prompts. This particular TV has 4 HDMI inputs which comes in handy and the input names are easily customized which I thought was cool. Overall, a high quality picture across everything that I have thrown at it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDuboftheATL, thank you for your detailed review. We are happy to hear that you like the picture quality of your new TV. We appreciate all of your feedback as it helps improve the product. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    1 year experience (Get something other than HTZ9F)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been wonderful owning this TV. The software can be annoying at times, where it is laggy and takes a bit to catch up, but overall the experience has been wonderful. Pair it with a soundbar other than the HTZ-9F because that thing has caused use so many problems. Connectivity with it can be horrendous. The sound cuts in and out at times, but factory resetting the soundbar fixes it somehow. Couldn't find any better solution!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Swari, Thank you for taking the time to review the X900H. We're sorry to hear that you're having issue with the TV. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update to improve the performance of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV at an unbeatable price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv! Upgraded from a 47" LG that I bought 10 years ago to this 65" Sony. Got a great deal on it a few weeks ago and it feels like a tremendous value. My only complaint has to do with the latest firmware update from about two weeks ago which now causes the tv to randomly restart from time to time. I've seen others complain about having the same issue since the update, so I hope that Sony will release a patch really soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi orca16, We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. We’ve also taken note of your feedback on the update. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great TV, Remote pairing is a pain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is a lot clearer than I expected. The Remote constantly needing to be paired is what i deducted a star for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dkwon, we're glad that you like your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. We are also glad that the issue you've encountered has been fixed. We’ve also taken note of your feedback on the remote. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Like the TV. Poor sound bar setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this TV. It has a beautiful picture. One con is we have a Bose sound bar and sometimes we have to manually select external speakers because the TV won’t do it automatically. Other times you are sitting there watching TV and it randomly switches over in the middle of a show and when this happens the volume change can be alarming. I will say the quality of the speakers in this TV is good! If we didn’t already have a sound bar I wouldn’t even bother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andi, We are glad that you like the picture and sound quality of the TV. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      We'd also love to help you troubleshoot the issue you have encountered.

      May we contact you to help? If so, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony TV Model Number:

      Additional Information regarding your experience with the X900H:



      Thank you so much for choosing Sony!



      Sincerely,

      Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv! So easy to set up and use. Great picture and sound quality. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nccreichel, Awesome! We're glad that you love the picture quality and ease of use and setting up your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stick with Sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several brands of flat screen TV's lately. A Samsung that developed a spot where there is a white object circle. A VISIO that died 2 days after the warranty expired - repairing it resulted in a sledge hammer solution! My Sony is +10 years old and my Sony monitor is +15 both are still functioning and are awesome! I hope this one will be as good! So far the picture is awesome and is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dkobus,

      You made the right choice with the Sony X900H TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Great TV, Great Features, Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a bright room then this is a great tv with great colors! Android tv is intuitive. Future proof with eARC, Dolby Vision, Dolby Atmos, HDR10, and again the color is amazing. Set up was super easy if you have a Google account. My only issue is if you are using a receiver sometimes there are issues with the audio in the apps. The workaround is unplugging the tv and receiver. Then it works again. Works well with my other Sony products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bkngo, Great! We're glad that you like the picture quality, TV features, and ease of setting up your TV using your Google account. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      We are also sorry you're having an audio issue. Let's confirm that the issue happens when you play a video or music app on your TV.

      Connect a different device to your receiver with an HDMI cable and verify if the issue still occurs.

      Note: If your receiver supports the Audio Return Channel (ARC) function, use an HDMI 2.0 cable to connect your receiver to the ARC port on your TV.

      1. Make sure the BRAVIA Sync settings of the TV is On.
      On the supplied remote control, press the HOME button > Settings.
      Under the TV category, select External inputs.
      Select BRAVIA Sync settings.
      Select BRAVIA Sync control > ON.

      2. Perform a handshake reset on the TV and receiver.
      Power off the TV and receiver.
      Disconnect all connected HDMI devices from the TV.
      Connect the HDMI cord back to the TV, receiver, and other previously connected HDMI devices.
      Power on the TV and receiver.

      May we contact you to help? If so, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X900H



      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!



      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Color, Refresh rate

    Rated 5 out of 5 stars

    Great TV of 2020

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features, amazing color, impressive motion blur & at native 120hz, this is the TV set to get!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonicSJU, We are pleased to hear that you are enjoying the overall quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound. Easy to set up and easy to mount. Connectivity to internet is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Best, We are pleased to hear that you are enjoying the picture, sound, and ease of setup of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV with Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Retired an old 1080p Sony and replaced it with this magnificent 65 inch TV. Best Buy gave me a great deal and the local store personnel were a wonder to deal with. Delivery guys were on time and called about 20 minutes before arrival. The 4K TV is great especially when you play 4K material on it. Still trying to figure out the best settings for my location, but there is plenty of info on You Tube.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MustCTV, Awesome! Thank you for sharing such an excellent shopping experience. The X900H is a great choice for an upgrade. We are happy to hear your purchase went well and you are satisfied with the excellent picture quality of your X900H Full Array LED 4K Ultra HD Smart Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite SDR and HDR movies, TV shows and games. Thank you for sharing your detailed review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great. It is only being used for the PS5 perfect size and at the right price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave, Awesome! We're very happy to hear you feel that the X900H is worth its price. And good to know it works perfectly with your PS5. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture makes every channel look good smart tv also very easy set up and works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikemike1234, Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contrast is very noticeable in the right conditions. Good picture. After a color calibration good color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ghjd, We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this purchase. This Tv has a great picture and was very easy to setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NTJ768, we are glad that you like the picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games.Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Picture for the Price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture for the price! This TV is easy to use and looks great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Great! We're glad that you are enjoying the picture quality and user-friendly functions of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Great gaming tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv looks fantastic and the 120hz with my os5 and Xbox series x is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mikela, We are thrilled to know that you love your Sony Bravia 4K TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for your purchase. -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful picture but audio is a problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a beautiful picture but I cannot get the audio to perform correctly. Sometimes it's garbled, but most of the time it is out of sync with the video. I have researched online and changed settings, tried different HDMI's, Firestick and Roku. But continue to have issues. I have it hooked up to a Samsung Blu-Ray that worked fine on my old TV. I am even bypassing the Blu-Ray player and using TV sound only. Hoping I can figure this out soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Babs,

      We do apologize for the inconvenience. Have you tried playing a different HDMI device or source like cable box, PlayStation or just the Netflix or Youtube app to isolate the issue? If the audio issue occurs on all sources, please power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.

      If power reset doesn't work, update the TV software. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check the link below on how to.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00028577

      Happy to help,
      David Sony_US

  • Pros mentioned:
    Hdmi 2.1, Picture quality

    Rated 5 out of 5 stars

    Outstanding Picture Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is really good. HDMI 2.1 and X1 processing makes this an awesome display.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikeha, we're glad to hear that you like the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. We appreciate your detailed review. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! Erin Sony_US

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