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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2259 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,259 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Best TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this tv for two years now and i seriously cant say enougj good things about it. It has its hiccups but the quality ofnit its amazing. Pull the trigger on it you wont tegret it

    I would recommend this to a friend
  • Cons mentioned:
    Vrr

    Rated 1 out of 5 stars

    Sony misled

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony canceled VRR and ALLM. The two main reasons this tv was purchased over the competition for pairing with my PS5 and XBox Series X. While it is a nice set for video feeds, I purchased this set primarily for next generation gaming. Will not buy Sony again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMan,



      Thank you so much for reaching out!



      Last week, a U.S. Sony Support article was updated and incorrectly removed reference to future support for VRR and ALLM for the X900H series.



      Please note that this was an error, and the plan to support these features is unchanged from the previous communication wherein we state that the X900H will support VRR and ALLM via a future firmware update. The article containing the erroneous information on Sony Support has been updated with the correct information: https://www.sony.com/electronics/support/televisions-projectors/articles/00246472



      Our apologies for any confusion this may have caused! Please let us know if you have any questions. You can email us at [email protected] with the following details.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony TV Model Number:

      Additional Information regarding your experience with the X900H





      Thank you,

      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Frustrating TV for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I was very impressed with the set. I was upgrading from a 55inch TCL S405, so the vivid colors and bright highlights made for a fun honeymoon phase. As time has passed, issues have arisen and I greatly regret keeping the set past the return window. I get stuttering video whenever I watch 24fps content, specifically with HDMI connections (this makes watching films on PS5 not an option). The internal apps work a bit better, but the fact that a new TV necessitates needing a separate device to adjust the framerate is obnoxious. I shouldn't need extra equipment just to watch a movie. Worst of all is the vertical banding/jail bars on the 65inch set. It becomes extremely distracting when watching most content, especially if there is a bright blue sky. I understand this can be an issue with FALD sets, but it's extra pronounced here. I've attached some photos, but it honestly looks worse in person, especially with motion. TV also randomly making a clicking noise when turned on, despite recent firmware updates. This can be very distracting. I gained a somewhat prettier picture, but honestly the new problems are much worse and I feel like I wasted money. Wish I could have tried the x950h.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,



      Thank you for purchasing X900H Full Array LED TV.



      We regret to hear that you're having issues with the TV. Has the problem occurred before the software update? To isolate this issue, please follow the troubleshooting steps from the link below.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/S1F1702



      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony Model Number:

      Additional Information regarding your experience with the X900H:



      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!



      Sincerely,

      Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bought Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had the 55 inch of this model. I lost it to an apartment fire and wanted the same model but in a larger size. I’m happier with this upgrade and it was on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajay, sorry to hear about what happened with the 55". But we're grateful that you choose our X900H again. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 4 out of 5 stars

    Still happy tho

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv freaks me out sometimes. Switching from console to regular tv sometimes the volumn doesn’t come back for tv. Leaving me having to restart tv from the tv menus, turning it off and back on does not bring the volumn back. Also came back a couple time to the tv looking faded in color, it’s still be on the same setting so I have to go into the menus and go to the option for it to re-recognize the console and automatically adjust. Relatively quick process for both but an inconvenience and really it’s a new tv so it’s nerve wrecking, leaving you thinking like ALREADY?!?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cashknots,

      Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.

      While we are glad that you are happy with your purchase, we regret to hear you're having issues with your TV when switching from the console. This is definitely not the experience we'd like you to have.

      In the meantime, please ensure your TV software installed is version v6.0414. Software updates include key features, applications, bug fixes, and feature improvements.
      To check the software version please go to Help > System Software Update > Software Update.

      Should you need further assistance, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X900H

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!


      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    PS5 ready!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv that match with the PS5! The quality of the image is amazing and looks fancy. If you want quality and the best possible image with the PS5, this is it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 900H, Awesome! we are pleased to hear that you are enjoying the picture quality and features of your Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great tv if you're a gamer! The picture quality is very impressive. I was torn between this TV and another, but I'm glad and satisfied with choosing the x900h.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goodgood, We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV set. Got it at a great price. Excellent picture. Sports movies and everything.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations! From the design, image quality and sound. It’s pretty much over the top from what you can get price / value!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrFox,

      Awesome We are glad you like sound and picture quality of the TV. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Don't miss the sale!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for $1200 on sale at Best Buy! Couldn't be happier as this thing is epic. I'm sure I won't need another TV for many years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DITPiranha, We are glad that you are happy with your purchase. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Great TV, excellent service from Geek Squad!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some research, I settled on this Sony Smart Android 65" and very happy I did. Also had Geek Squad for delivery and set-up, and they were right on time, professional and helped me with a crash course on the new set. So the feature list of this TV is long, so I'll have to update you on the rest, but so far so good, and you can't go wrong with ths Sony. I got it for a great price with a Best Buy "Members Only" deal, so that made it even nicer. Highly recommend this Sony TV and Geek Squad delivery and setup !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bojoradio, thank you for sharing your excellent shopping experience. We are glad to hear that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. We appreciate your detailed review. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony Erin Sony_US

  • Rated 1 out of 5 stars

    Looks like I got a refurbished or used tv with pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on my second after an exchange. The first one had a problem with extreme stutter and ended up getting this green rectangle artifact that would appear on left of screen. The one I have now looks like it was used, perhaps a refurbished. The back has many greasy fingure prints on it and looks like squares were cut out from the back and replaced with peices. See in attached pictures. Please let me know if that is normal on this TV as it has me worried I got a repaired one. I also had green bars going down both sides of the screen on the very edge from time to time. After two weeks I noticed the color is no longer ad uniform threw test performed at time of purchased. This one has better motion then the first but the green bar problem as well as how it looked out the box has me worried. I do not want to be the person on the 3rd exchange but feel I may have to, which is a big hassle.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raymond,



      Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.



      We are sorry to hear that you're having issues with the second replacement TV. This is definitely not the experience we'd like you to have. We’d love to help you troubleshoot your problem.



      Please follow the troubleshooting steps below to isolate the lines on the screen.



      1. On the supplied remote control, press the HOME button. If the lines appear on the menu screen, proceed to the next step.

      2. Perform a power reset.

      1. Turn off your TV.

      2. Unplug the AC power cord.

      3. Leave your TV unplugged for two minutes, then plug it back in.

      4. Turn on your TV.

      3. Press the HOME button again to display the menu screen. Check if the lines are still visible.

      May we contact you directly to assist you? If so, please email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony TV Model Number:

      Additional Information regarding your experience with the X900H:



      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.



      Sincerely,

      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Purchase....Excellent Price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Purchase....Excellent Price! This television price...picture and user friendly set-up exceeded my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoCo, we are happy to hear that you like the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. We’ve also taken note of your feedback on the remote control. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity and sound are amazing. This surely is the best tv I have purchased in a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryM, Great! We're happy to hear that you are enjoying the picture and sound quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Sony 900H

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe too early to review. Had it about three weeks. Good picture and sound. Unpacking instructions were good. Daughter and I unpack it and set it up on stand with ease. System set up a little more difficult. Not sure it fully set up yet as I don’t have patience to read all instructions. Netflix, Hulu, Disney+ etc work well. Way better than Frontier cable service. Likely give it higher than 3 stars once I own it longer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bronx2039, Thank you for taking the time to review the X900H. We are glad that you picture, sound, and ease of setup. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 65 inch 900 Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great. The picture is clear and bright! It is a pleasure to watch. I am well satisfied with this TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pearlean7152, That's awesome! We're glad to hear you like the picture quality of your X900H. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New to Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never bought a Sony TV before this one. All I can say is I would buy another one. Great picture quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, That's awesome! Thank you for purchasing the X900H! We're glad to hear you like the great picture quality of your new Sony TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product. Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Sleek design, fits well on top of table. Sound bar fits underneath. Great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rohwer, Awesome! We're glad that you like the sleek design, sound and picture quality of your new Bravia TV. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TVs for the next gaming consoles and for movies too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Musicmaxi,
      Awesome! We're glad that you found the best TV that will perfectly work for the upcoming gaming consoles and movies. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Dolby Vision brings scenes vividly to life for authentic viewing, while Dolby Atmos fills the room with immersive surround sound. Thank you for positive feedback and choosing Sony! -Chris Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    The best TV I've owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video quality color is on point and movies, shows even the games on the ps5 looks amazing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MICHY, Awesome! We are pleased to hear that you are enjoying the video quality of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

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