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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2259 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,259 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best television ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color picture sound can not wait for update for gaming features to come in overall great product

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture and features.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I purchased this Television. The picture is excellent! Great features and easy to use remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dolphfantg, we are glad that you like the picture quality, features and ease of using the remote. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, fast response, reasonable price. Overall a good deal. Now Apple+ app is available.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, awesome! We are glad to hear that you like the TV features and picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 900H 65”

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this TV for about a week and am very happy with it. Great TV, great picture. Love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RJ65, We are pleased to hear that you are enjoying the picture quality of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. The picture is clear and sharp and looks amazing. The price on it was great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SToddE, We are pleased to hear that you are enjoying the picture quality of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony didn’t play around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is phenomenal. Great value for money as it has a great picture and works well with the ps5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Holdengowan, We're glad that you love the picture quality of your Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very Nice TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV, picture quality is good and nice interface

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Latest firmware on this unit is a disaster...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The October 2020 firmware update on this TV was horrible and I wish I'd never accepted the update when this TV asked me for permission to install it. It results in random reboots of the TV (as others have mentioned as well) and also causes the TV to turn itself on randomly. Sony acknowledges these issues if you contact them at support and asks you to wait for them to fix the issues they caused by rushing out an incompletely tested firmware to enable HDMI2.1 for their beloved PS5. In addition, this TV exhibits dimly lit pixels on all 4 corners of the screen. This is hidden by the BB in-store demo mode which introduces black bars on the top & bottom of the screen (hence obscuring this design flaw). They ALL do this. It's most visible on solid, light colored backgrounds. There are good things about this TV (picture and color) as well but I have a hard time looking past these serious flaws and can't consider this tv even average in it's current state. Do your research before you buy, search the web on the terms "dark corners", reboot, and even dirty screen effect on this model.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DisappointedSonyOwner, We are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number: Regards, Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV for under $1000 (when on sale)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Not quite OLED level but for less than $1000 the quality can't be beat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisL, thank you so much for the 5-stars rating! We are really delighted to hear you are happy and satisfied with the superb performance of your X900H for its price. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you so much for purchasing our X900H and for choosing Sony! - Romeo Sony_US

  • Rated 3 out of 5 stars

    Underwhelming and sadly disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you spend this kind of money on a tv, you really expect to be WOW’d. This tv will not do that for you. Sound is terrible, the picture is decent, and the connectivity is lacking. First of all, I purchased this to be used with a PS5 and a sound bar. Little did I know, that once you update the TV to unlock the 120hz feature, you are locked into using HDMI 3&4 as possible ports. That would be ok if HDMI 3 wasn’t the ARC port that connects to your audio receiver/sound bar. So after the crippling update I continued on and discovered that only HDMI 3&4 support Dolby Vision. I pushed on and tried to just enjoy some next gen gaming. Soon I discovered that any setting other than GAME MODE, induced TERRIBLE INPUT LAG. Game mode just doesn’t cut it when you want a smooth balanced picture. The lag is extremely noticeable, ~1/2 second. And if I that wasn’t enough the update introduced a strange metallic echo sound to the game’s audio. Being overall unimpressed and downright disappointed I returned the tv and exchanged it for a LG OLED CX. ***Mind blown*** The LG OLED TV is in a entirely other league than the Sony. I cannot express how impressive and amazing it is. It’s truly the feeling you hope to get when you buy a new TV. The sound alone is the equivalent of some sound bars. It’s like nothing you’ve ever experienced.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CityWideTVTech,

      We regret to hear that you're having issues with the TV. We apologize for the inconvenience that this may have caused you. This is definitely not the experience we wanted you to have on our products. Was the software of your TV updated(v6.0466)? Firmware update version v6.0466 is now available to improve the general performance of the TV and stability. Please make sure your TV is connected to the internet and the Automatic Software Update setting is set to ON to keep the software updated to the most current version.

      The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/downloads/00017158

      Regarding the 4K 120Hz feature, update the software and set the TV HDMI Signal Format to Enhanced format. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using the supplied Certified Premium HDMI cable. For more details about these features, please check the link below:

      https://www.sony.com/electronics/support/articles/00246472
      https://www.sony.com/electronics/support/articles/00254067

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X900H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best tvs I have ever bought with Wi-Fi picture and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stereo, We are thrilled to know that your new Sony Bravia 4K TV is one of the best TVs you have ever bought. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Best bang for your buck with a quality name.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming tv. Picked this up for my Xbox Series X and love it. Highly recommend to all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ak1984, Excellent! We're glad that you love the TV. The X900H is perfect for games. The TV boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this tv on sale and so happy i did looks great, and It's a must have to go with the new ps5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robb, we are glad that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows, and games. We appreciate your detailed review. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Near perfection!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best quality TVs period! Had many brands and we always default back to our Sony’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnCMiller, we are glad that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. We appreciate your detailed review. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We appreciate you and thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony x900h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great sound, easy setup.. we have this in our living room and couldn’t be happier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George, we are happy to hear that you like the ease of setup, picture, and sound quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. We’ve also taken note of your feedback on the remote control. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great. All around top notch. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great, picture is super clear. Connecting it to cable and getting all that to work is a little frustrating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, We are glad to hear that you like the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Excellent for gaming, sports and movies. Can’t wait to hook up the series x to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ruiz, Awesome! We're glad that you like the TV quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. Easy set up. Picture quality is great for movie watching not that great for regular shows.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeD, we're glad to hear that you like the ease of setup and picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture. Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Sharp, vivid colors that pop off the screen. The sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hassart,

      Awesome! We are glad you like the color and picture quality of the television. With the BRAVIA XR X90J, Full-Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

      Regards,
      David Sony_US