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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2259 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,259 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    HDR issues with sports

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony is easy to set up, provides vivid colors in HD and 4K. However when watching football games the football and a pass is thrown the HDR is not the highest of quality, sometimes blurry. The same can be said when watching a high speed runner.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAG55, we are glad that you like the ease of setup. We're sorry if the picture is blurry when watching sports or fast action movies. If there's pixelation or motion blur on the TV, change the Motionflow setting to off.

      On the supplied TV remote, press the HOME button.
      Select the Settings gear or sprocket icon.
      Under the TV category, select Picture & Display or Display & Sound.
      Select Picture adjustments.
      Select Advanced settings.
      Select Motion.
      If your TV has the CineMotion setting, set it to Low or Off.
      Select Motionflow.
      Select Off.

      The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony TV Model Number:

      Additional Information regarding your experience with the X900H:




      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!


      Sincerely,

      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and nice tv.. great colors and sharp

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flip, congratulations on getting your new TV. We're glad to hear that you like the picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very happy with the Android OS. Other TVs (Samsung and Vizio OS for example) don't always have new streaming apps right away. Android offers this quickly. The compatibility with other Sony products is alos great. using TV remote, it turns on receiver as well and switches source to TV input.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gonzmustang, Fantastic! We're thrilled to hear you love the Android TV OS, up-to-date apps, works perfectly with your other Sony products, and overall features of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    4K Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tv is Amazing for The $$$$,Sony did right....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antmanbb, We are pleased to hear that you are enjoying your new TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank yu for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony for the win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit. Amazing picture. It’s shocking every time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, Awesome! We are happy to hear that you are enjoying the TV's picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pure Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First 65in TV with Sony and Android TV is snappyv and responsive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jussaren, congratulations on getting your new TV. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would definitely recommend. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rango910, We are glad that you are happy with your new Bravia TV.  The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, quality, and value. Great TV for price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Home, Awesome! We are glad that you like the picture quality of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great picture, but.......

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful picture. It would be a 5 star if the internet would stay connected on a regular basis. At least 3 times per week I am having to restart the tv so that it will reconnect to my internet. This is an inconvenience and should no be happening with such a high end TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajthomas1,

      Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.

      While we are glad that you like the picture quality, we regret that the you're having internet issues. This is definitely not the experience we'd like you to have. There is an issue in the XBR X900H / X90CH TV software which may cause the built-in Wi-Fi® connection to turn off. This issue will be addressed in an upcoming software update.

      In the meantime, please soft reset the TV by holding down the power button for 8 seconds then choose reset.


      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X900H:



      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Regards,
      Erin Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    ed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice quality. sound quality is fine . easy to set up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edward, thank you so much for the 4 Star rating! We are really delighted to hear you are satisfied with the fantastic picture & sound quality and on how easy this TV to set up! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      Thank you so much for purchasing our X900H and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Good quality, wifi error

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolution is crisp and control is responsive to the television. Sleek look which makes it look modern. Only problem is the wifi on the TV turns off on its own and won’t let you turn it back on. A reset usually fixes it shouldn’t turn off in the first place.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dapushaman, We're glad that you like the picture quality of your new TV . The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      We are also sorry to hear you're having a problem with the Wi-Fi. There is an issue in the XBR X900H / X90CH TV software which may cause the built-in Wi-Fi connection to turn off. This issue will be addressed in an upcoming software update. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update.



      In the meantime, restart the TV each time the Wi-Fi connection turns off. On the remote control, press and hold the Power button until Restart appears on the TV screen, and then press Enter to restart it.



      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X900H:

      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thoroughly enjoying my Sony LED Smart TV! Great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CivBri, We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice image quality. You get what you’re paying for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, awesome! we're glad to hear that you like the TV quality. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love this tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced a LG and this tv has a awesome bright picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johill, We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Double Booked install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremiah did a fantastic job setting up our new TV and sound bar. He literally went out of his way to make it happen as he came from a ways away from where we live. I would personally ask for him if we had anything else to install. Great service great product that we are getting used to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Impressed,

      We appreciate your 5-star review of the TV. We hope you also enjoy the amazing features of the X900H TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    TV Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really enjoying the new tv and the installation could not have been more smooth. The installers were knowledgeable and extremely helpful. This purchase confirms why we will continue to purchase from Best Buy. Thanks!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeftysMom, Excellent! We're pleased to hear that you are enjoying your new TV and great installation for the installers. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Stuck with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this TV because there wasn't a Samsung available with all the HDMI ports we need. This TV is a nice size with very nice picture. Unfortunately it has some annoying software issues that according to Sony support are known issues and in the works to be fixed. It works with my other hardware sporadically when it feels like it. It continually comes on telling me it can do a better picture resolution even after setting it. Sound may or may not come through my sound bar without having to bring up settings. TV may or may not come on when pushing the power button on my remote that is set to turn everything on and off. Unfortunately it is beyond the time when we can return it or we would. We'll never buy a Sony TV again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TV Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. Enjoying it for sports and movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IFamily, Great! we're glad tat you like the picture quality. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv. Great picture. some banding in some scenes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gunner, Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games.

      We’ve also taken note of your feedback on the banding in some scenes. We take this matter very seriously into consideration of our products.

      Thanks for choosing Sony!
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony x900h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV picture, nit very impressed with the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mint, Awesome! We're glad that you are happy with the picture and sound quality of your TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US