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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2259 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as great, flawless, and amazing. They also appreciate its gaming capabilities, calling it perfect for gaming and streaming. The TV's price point is seen as a positive aspect, with customers saying it offers great value for the money. The easy setup process is another advantage mentioned by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,259 reviews
  • Rated 5 out of 5 stars

    Good for Sony quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great just wish the 120 hz for gaming would be working good other that for the price I got it definitely worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joe1, Great! We're glad that you are enjoying your X900H Full Array LED TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      We’ve recently released a firmware upgrade with the following benefits and improvements:
      Adds features to enhance PlayStation®5 (PS5™) performance
      Improves the HDR feature
      Adds support for Auto Genre Picture Mode
      Adds support for the Variable Refresh Rate (VRR) feature
      Improves general performance of the TV.

      Please ensure to download the update by going to Help -> System Software Update -> Software Update.

      Sincerely,
      Erin Sony_US

  • Rated 4 out of 5 stars

    Great Tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this at the store but returned it the same hour while in the store because it was not in stock and we didn't want the floor display Tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tbwritings, thank you so much for your feedback. While we are pleased you like our X900H, we are sorry to hear that the store doesn't have stock and that your unit needs to be returned. We appreciate your input and we will take note of it as we always strive for the best customer experience! We are hoping that you will consider Sony again in your future purchase. Thank you so much for the 4 Star rating and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best LED TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Picture is outstanding. more controls and setting than I will ever use , but that is what grandchildren are for, they love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi G252, Awesome! We are thrilled to hear that you like the picture quality of your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best Buy upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was what I actually purchased but there was a problem, I think they no longer had any so tbey upgraded me to the 950.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Homer, thank you for sharing your feedback. Are you referring to the X950H? If so, it's still one of our best TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing. Buttery smooth. It's like I lubed my video games up with butter before playing them. It's that smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SmoothTV,

      Great! We're glad that you are enjoying the amazing features of the TV, particularly when playing video games. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Nice Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First smart 4k TV, looks great! I had only one issue with sound. TV wouldn't play any sound until I restarted (hold down the power button) the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scottie,

      Congratulations on getting your new TV. We are glad that you like the TV features and overall picture quality. We are sorry for the inconvenience. Please make sure the TV is always updated by downloading and installing the latest software. These updates include key features, applications, bug fixes, and feature improvements.

      Please access the following article for some helpful information if the TV speakers have no sound: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00023579

      We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for the feedback and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this tv a short time as of now we are happy hopefully unlike our last new tv it will continue to keep us happy for more than 2 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Fsaldivar107, We are sorry to hear about what happened to your old TV. To make sure your new X900H will run smoothly, download and update its firmware as soon as it becomes available. Sony is consistent in providing updates for Bravia TVs. The software update includes key features, applications, bug fixes, and feature improvements: https://www.sony.com/electronics/support/articles/00119543. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. We appreciate your feedback and thank you for trusting Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Mr. Michael Moore

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been buying Sony for decades because of the quality and reliability. It's all about getting what you pay for in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyexcellence, Thank you for being our loyal customer. We appreciate your feedback regarding the quality and reliability of this new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Good service and we really like our 65” Sony TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We made 2 trips to Best Buy and talked to the same sales representative. We were impressed with the knowledge and service at this location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony ever since. This time I have to replace my old Bravia with a smart tv so I can watch Netflix and other features. I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carmelita, Thank you for taking the time to review the X900H. We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Check potential issues before purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd TV. First one was defective. Seems to be fairly common. Other than that, great tv...... so far. Still waiting to test with Xbox X/PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyBravia, Thank you for taking the time to review the X900H. We are glad that you like the second TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, Great Service and excellent interaction with the Sale Associate during my decision of what was my best choice for my needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CMICKEY14, awesome! we are glad to hear that you are enjoying your new TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent 4K TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With resolution so clear, you'll be happy to waste your precious little time on earth with whatever your gaming or viewing vice is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoaringGorilla, we are glad that you like the picture quality for your TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Nice simple Tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for what we wanted. Oled wasn’t an option for us and we are happy with this. Don’t like Android much though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiomixer, That's great. We're glad that you like the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. We also appreciate your feedback on the Android OS. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Great PS5 TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gaming. HDMI 2.1 on ports 3 and 4 after updating it. This TV will also get VRR and ALL updates in the future as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, We are pleased to hear that you are enjoying the picture of your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Sony for Him

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very pleased on his choice. He had a Sony before. He is a Sony man. Never has anything bad to say.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Topcat, That's great! We're very happy to hear that your son is enjoying his new Sony TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellente

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv this television is a classic, one of the best tvs i had i liked it so much i bought the 85 inch version

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi winning, Awesome! We are pleased to hear that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 4 out of 5 stars

    TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who assisted me processed the transaction was outstanding, and widely informative, he made it easy for me to chose between the alternatives.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fadlabie, Awesome! We appreciate sharing your fantastic shopping experience. Our X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed to find no 4k television other than streaming or using a 4k DVD player. Beyond that it's a great Smart tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyUser, thank you so much for the 5 Star review. While we are glad you are satisfied with the overall performance of our X900H, we are sorry if the 4K channels did not live up to your expectations. The X900H features NEXTGEN TV (ATSC 3.0) after installing the latest firmware update. Please reference the link below for instructions on how you can download the latest firmware version:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/downloads

      The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

      Thank you so much for purchasing our X900H and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV. Using it mainly to play PS5 games and it’s fantastic. Looking forward to the future firmware update enabling VRR.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tdakh, Fantastic! We are glad that you are enjoying your new Sony BRAVIA TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin Sony_US