Customer Ratings & Reviews

Hi Cynthia!
Thanks so much for taking the time to share your feedback about the SRS-NB10. We are really happy to hear that the gift was a hit.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Chess, we're glad you love our product! The NB10 Wireless Neckband Speaker is great for more than just working from home. This neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing SONY. ~Earl

Hey Rufino,

Awesome! We are incredibly pleased to hear you love your new SRS-NB10. We are also thrilled that you are satisfied with the long-lasting battery life and exceptional sound quality of this Wireless Neckband Speaker.

The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hello KyleG,

Thank you for considering Sony products.

We apologize for the inconvenience you are experiencing with the SRS-NB10, particularly regarding the low minimum volume output. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

To help resolve this issue, please try the following steps:

Initialize the neckband speaker by making sure it is turned off, then press and hold the (power)/(BLUETOOTH) button and the (play/call) button simultaneously for about 7 seconds. This will reset the device to its default settings. For detailed instructions, please visit: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432525.html

Check the battery level to ensure the neckband speaker is sufficiently charged, as a low battery can lead to reduced volume output. If the battery is low, please charge it fully.

Additionally, please refer to our article on low sound levels for further troubleshooting: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html

If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-globalheader_contactsupport

Best regards,
-Fred

Hi SamsungTV,

Wow! We are extremely pleased it perfectly suits your needs and expectations! We truly appreciate your recommendation.

The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.

Thank you so much for the 5 Star review and for choosing Sony!

- Romeo

Hi SLWG1111, we're glad you like the comfort and sound quality of our product. The NB10 Wireless Neckband Speaker is great for more than just working from home. This neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing SONY. ~Earl

Awesome, Nith! We're glad you are happy with your unit. Enjoy and thanks for choosing Sony. -Craig

Hi Rondel, Thank you for the 5-star rating! While we are glad to hear that you are happy with your purchase, we are sorry to hear that it is not compatible with your TV. We hope that you get to enjoy your purchase with a compatible TV soon.

Regards,
Carl

Hi Bose,

Thanks for commenting! We are thrilled you find our SRS-NB10 Wireless Neckband Speaker great!

We appreciate your feedback with the loudness of this Wireless Neckband Speaker. You can easily control volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. You can also play and pause when listening to music. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.

For additional troubleshooting, you may refer to the following articles:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume

If there's anything we can do to help or you need more information with our product, please email us at [email protected] with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Willie, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi ReeseHurcher,
Thank you for the 5-star rating! While we are glad that you like your Sony wireless neckband speaker, we're sorry to hear if the volume level sometimes becomes too low while connected to your TV. Allow us to help troubleshoot the problem and turn this to a better experience.

Please try some solutions below:
Make sure that the neckband speaker is charged sufficiently.
Increase the volume level of both devices.
Make sure that the volume of the connected device and the neckband speaker is loud enough.
Make sure that your source device is playing music.
Move the wireless speaker away from metal objects or other devices which may cause interference.
Reset or initialize the neckband speaker to its factory default settings.
For reference:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://www.sony.com/electronics/support/articles/00080926?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Jenniferr214, Thanks for sharing your experience. We're sorry to hear if you are not impressed with the sound level of the speaker. Kindly check the link below. There are steps you can perform to improve the sound level and quality of the speaker.


https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html

Hope this helps. Thanks and regards, -Craig

Hi MichaelK, We are glad to hear that you like the wireless neckband speaker. Change how you work from home with the personalized audio of the SRS-NB10 Wireless Neckband Speaker. Simply place the speaker on your shoulders for sound that is optimized for your ears alone. Take work calls and be heard with the integrated microphone powered by Precise Voice Pickup Technology. Thank you for choosing Sony! -Carl

Hi garyf, We're sorry to hear about you concern with the SRS-NB10 Wireless Neckband Speaker. We apologize for the inconvenience. The state that the microphones are turned off is indicated by the notification sound emitted at intervals of 7 seconds. Refer to this link for more details: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432509.html. I hope this helps! Jay

Hi AustinZ20, we're glad you are enjoying our product. This neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. It has an excellent sound quality from a full range upward-facing speaker unit. Thank you for choosing SONY. ~Earl

Hi Leone,

While we are thrilled to know that you are well pleased with the outstanding call quality and super lightweight design of our SRS-NB10, we are really sorry if your are not satisfied with its performance when using it for music and videos/movies playback. This is definitely not the experience we were hoping you would have.

The NB10 Wireless Neckband Speaker is great for more than just using for phone calls - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. If you are having an audio issue when using this Wireless Neckband Speaker for music or streaming movies, please perform the troubleshooting steps on this article and see if it resolves the problem:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html?search=low%20sound%20quality

We want to make sure you are taken care of. May we contact you to help and get more information? If so, please send us an email at [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Strawberryrayne, Great! We're truly delighted to hear it meets your needs and expectations! Glad to know you like the amazing sound quality of of this unit. The NB10 Wireless Neckband Speaker is great for more than just working from home. This neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you so much for choosing Sony! -Craig

Hi Lucky, we're glad you love our product! The SRSNB10 Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing Sony! ~Earl

Hi iPhoneuser,

Thatt is awesome! We can’t thank you enough for purchasing two. We're glad to hear that you like the wireless neckband speaker. Change how you work from home with the personalized audio of the SRS-NB10 Wireless Neckband Speaker. Simply place the speaker on your shoulders for sound that is optimized for your ears alone. Take work calls and be heard with the integrated microphone powered by Precise Voice Pickup Technology. Thank you for choosing Sony!

-David